CarShieldReviews 5,451

Never had a claim until now. I was a little unclear as to how to proceed. But, once the process began to roll, it went smoothly. Claim covered, paid and complete.

I requested a quote this morning and unfortunately I received a call back right when I pulled up to work. I answered the phone to try to just get a quick quote as I wanted to shop around a bit before deciding on coverage. My representative Christopher gave me a good quote for the DIAMOND level coverage but I just had to go and clock in to work. I told him I had to call back a little later since my boss was calling me. He didn't like that answer and just kept asking for my credit card number. I kept repeating that I had to go but that I would call back later. He continued to tell me the same thing that it would take two minutes to finish and he just needed payment. After going back and forth about 5-10 times I hung up because, as I said, I needed to clock in. He then promptly left me a voicemail saying that my car is actually DENIED coverage because it's 10 years old and we lost connection. Childish behavior. All I wanted was a quote.

You don't fix transmissions I guess you don't like veterans you don't like my Ford Mustang. I don't appreciate how you've treated me. I haven't had a car for a month and I just got my rental last week. I feel like you guys don't keep me safe and I'm a disabled veteran And an Olympian.

Very satisfied with your service, i would recommend to everyone i no to get your service

Customer service is very nice to work with when making a payment

My vehicle was in need of two sensors and Car Shield covered my repair and offered a car rental until repairs were completed. Hassle free and proficient.

Great service, got right on the job, and called me to let me know my claim was approved

My vehicle was on the west coast (LA area). I 'm on the east coast (Washington, DC area). All mechanical issues were resolved.

I am overall satisfied with my warranty. However I had to go to different repair facilities to find a shop that honors Carshield. I was also told by a representative that they would cover the tye rod on the front tight passenger side but then it was not covered. Additionallly it took longer then I was told for the authorization. Also I never recieived a phone callback from Carshield and the repair facility finally called me after some time. Overall experience was Okay. BZ

This Insurance is almost if not, I no-brainer for all your appliances, etc., in your home and home offices plus Internet, at a very, very low price and very easy to understand.

I called to find out if a winter remote start issue was covered.

I still don't understand why the valve cover gaskets and thermostat housing would not be considered a part of the engine but the water pump is. Your commercials state you will take care of the problems but in reality it couldn't be farther from the truth.

I made the call to make sure my payment would be corrected. A truly eoasy conversation ensued. All was taken care of easily and efficiently. Good people to worked with.

Very professional and courteous. I really like the attention paid to my concerns.

Car had to go to shop for few days, needed rental, they handled everything quickly and efficiently.

Customer service representative was very professional. She answered all questions I had

My claim was approved and paid the same day of the repair. It definitely gives me peace of mind having this protection.

The garage service man handled the details of the claim. Both parties were very professional how they they handled my problem.

Excellent customer service! Very knowledgeable and helped navigate any questions and concerns I had. I would definitely recommend CarShield.