From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I have not yet had a chance to file a claim, so I'm not sure how that part goes. What i will say is that I was satisfied with the customer service I received in response to an inquiry.
First day back to work after 3wk Christmas vacation. Car wouldn't start in garage. Called, Responded. Told me what and when to expect relief. Waited. Technician responded & confirmed previous conversation. Auto body shop texted to state eta at my residence. They arrived before time, happy & ready to fix my issue and he did. My experience and problem was resolved in less than 45 minutes during a wintery storm on 1/6/25.
I am totally pleased w the professionalism of Carshield and they are work their weight in Gold
Darlene, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I haven't needed any services yet but am anticipating a very warm connection
Andrew, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Great experience!Very patient! Explained the policy very well!
Adrian, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
My car wouldn't start and not sure why. My Insur. Paid for the towing to a garage. I paid 100.00 deductible and the bill was $140 + which I pd and I am still waiting for the refund from you for the amt. Over the deductible.
Lynne, please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns regarding your account. We are here to assist you in any way we can.
From break down Jan 4th until Jan 7th very good & smooth experience. Included tow to primary mechanic & move to dealership when primary mechanic said job was too much for him.
During those two tow jobs I had no charges at all with platinum plan. Supposedly my car won't be diagnosed until at least February 7th. After all of that & repair takes place I'll be able to give final review. This is my 1st experience with Carshield. I have high hopes right now. 👍
Sam, we appreciate the time you took to leave a review. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I pay for 6 months. I was not notified the payment was due, only told by a late payment notice. Not cool.
We appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this has caused. We are always looking for ways to improve on providing an exceptional Customer Service experience. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
Everything they stated is true! They covered every needed repair my car needed! Very easy process and provided a rental when needed. I would recommend this service!
Diane, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I called for an approved shop. My Truck sat there all week only to get, come get your truck I'm not going to do the work. I'm going on week 2 and over 2 hours on the phone to a dozen of you associates. My truck is at a 2nd repair shop as of last night. Still no car or truck for me to drive? Can you escalate this to someone can help!
David, that is unfortunate to hear the shop no longer wants to work with us. It is at their discretion whether or not they choose to work with us. After further review, it appears a rental was reserved for you. We advise having the new repair facility call our claims department with the diagnostic, including part numbers, to proceed in the claims process. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
My experience with car shield was great very a very interesting and comfortable, not complicated process.
Kim, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
I will be using it soon. I definitely will let you know my experience.
Tammy, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
I have worked with several different extended warranty companies and the adjuster I worked with in your company was wonderful. He actually listened to the problems and worked with me to get the repairs done that I needed. Car shield is a great company. I had more than one item that needed repaired and they are repairing everything that is not a maintenance item.
Gail, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
Only had Car shield a few days. I called for the new customer package that I was told was sent out. Holidays and bad weather is the holdup.
Pamela, thanks for the review and welcome to CarShield! Thank you for choosing us! According to the tracking from the U.S. Postal Service, the contract was delivered. However, we also just emailed a copy to the email address we have on file for you. If you did not receive the contract in the mail, please don't hesitate to contact our Customer Service and we will be happy to send out another copy to you. We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I paid for car shield for many years and when I had an unfortunate problem with my vehicle I turned to car shield…My truck was in the shop for more than three months… car shield kept giving me the run around on paying for this policy…At first they made me believe that they where going to take care of this issue as far as even letting the service department know that they was going to take care of problems just so they could let me down telling me that they where not going to do anything about it…CARSHIELD SUPPOSEDLY RECORDS THERE PHONE CALLS WELL WHY COULDNT YOU HONOR WHEN YALL TOLD ME THAT EVERYTHING WAS GOING TO GET TAKEN CARE OF…the problem car shield has is that every time you call them on the same problem you have to explain what is going on to every single person that answers the phone so everyone that answers is confused and no one ever knows what's going on this problem …this was very frustrating… They don't care they do this just so they don't have to pay for anything…Well Im just one person and probably get away with this one person at a time… Payments every month and surely answer the phone for new policy's…Not right! At the end of the day I lost my truck and no one at car shield seemed to care… I tried calling and asking for the CEO AND CAR SHIELD ALSO KEPT GIVING ME THE RUN-AROUND ON TALKING TO ANYONE WITH SUPERVISION….NOTHING WAS EVER DONE NO ONE EVER CONTACTED ME BACK ON THIS ISSUE JUST ALLOWING ME TO LOSE MY TRUCK MY ONLY TRANSPORTATION…THANKS FOR LETTING ME DOWN TO WHOME IT MAY CONCERN PROBABLY NO ONE!
Gerardo, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. After further review, it appears the claims department required specific documentation in order to proceed with the claim. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any further questions or concerns.
My experience with you has been absolutely horrible. The only time I needed your help you threw me to the $#*!IN wolves. And now I have no car. So $#*! OFF.
Catherine, we apologize that you were not satisfied with our services. After further review, we found that the claim was denied based on the terms and conditions of your contract. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns regarding your coverage or your recent claim.
When I placed a claim, the representative was professional and precise. All contact information for the repair was given, but the repair was not covered by my warranty according to the repair shop. I then paid for repairs out of pocket. Please verify that the repair shop was correct in their denial.
Arthur, after further review of your account, at the beginning of December the two items that were called in were parts that were not listed for coverage under your contract. If there was anything further outside of that diagnostic, then we were not made aware of those parts. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
The team at Car Shield that I talk to they told me everything that they was doing. They were very informative and phone conversations were respectful. Your team is on point and I love it and thank you so much.
Dianne, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
The Rep was very helpful and guided me through the process. The Rep called the shop to make sure they did the work
Terence, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Car shield was fine but the dealership would not meet the labor allowance impose by car shield. The result was that I would have to pay $700 out of pocket to get the repair done. So I have a claim approved by car shield so I am still shopping for repair shop on car shields list of vendor that can do the repairs for less labor
France, for comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs.
The CarShield personnel are always helpful and available whenever I need them. They are a good resource.
Dennis, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Carshield worked with my mechanic and covered almost all the cost to repair my rear axle. I am glad I had them to assist with the charge. They were all helpful and friendly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Georgeanna, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.