From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Best customer service
Best experience
Great car coverage and repairs
Fast turn around time and easy to comprehend. Available when needed and willing to go the extra mile.
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Needed new debit card updated. Associate was very helpful.
Debra, thank you for your review and we are always here to help. Please give us a call if you need anything else!
He was really friendly and I would give someone els the numbers
Annemarie, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
The team at East Coast was terrific. Took a while to get it all done, but the results are great.
Robert, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I had overlooked my monthly payment, they took care of it immediately. No fee. The rep was very polite and efficient. I would recommend to anyone.
Edgardo, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Since we have had CarShield we have not had any claims, however, when we do call with any questions, people have been very helpful and nice.
Lori, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
I am a Medically Retired Senior of 68 Years Old living in a very fixed income
Without Car Shield I would still be walking and taking the Buz everyday to meet my Daily Routine and necessities
Thank You so very much Car Shield
Alfred, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
I called with a random question and the agent took her time to explain to me everything that I needed to know. I've been a longtime customer and I would never go without having it. They are the best around.
Marge, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Customer Service Care Team: Very good service listen to customer reason for calling and polite thank you.
Annette, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
My experience with car shield was very satisfying. Everything was explained in a timely manner. All of my questions and concerns were answered.
Yvonne, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Wonderful company always there when I've needed them. Some people give bad reviews but I think it has a lot to do with the companies they are talking their cars to for service.
Barbara, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Friendly and professional agent, answered all my questions, decent pricing.
Dave, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Car made a weird noise like a drill going off. Brought to car dealer and they found out what it was, called car shield and they approved it right away. As they were working on it found something else wrong, called car shield and again approved it, plus set me up with a rental. Glad I have them.
Joette, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
1. All of my claims were not approved and paid for. 2. CarShield only paid 69% of the cost to replace my vehicle bad starter. 3. My vehicle was at the dealership for over two days after the repair was completed waiting for the dealership to be paid by CarShield before the dealership can release my vehicle.
Walter, we appreciate the time you took to leave a review. After further review of your account, it appears there are some parts that were not listed for coverage under your contract. Furthermore, it appears there were differences in the labor rates and part prices that the repair facility used and what was recommended by a nationally recognized labor guide. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
I received a replacement engine *******. On the other hand, the odometer still showed 155,000. I applied, I paid I monthly premiums. I replaced I alternator, without carsheild. Did not know, they covered that. Someone told I apply, for reimbursement. They denied it. Then, stated;" the monthly bill Auh increase, but the part still covered ". I received 2 20 dollar copays of twenty dollar emails, with no pay option. I did not get reimbursed. So, ion know if I should invest or not,after 90 days or more. But okay
Adriniadora, we apologize for any confusion regarding your coverage. After further review, it appears there were issues with getting the correct odometer reading at the time of sale, which led to a change to the policy we can offer. Our coverage plans vary depending on the age and mileage of the vehicle. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns regarding your coverage. We are here to assist in any way we can.
Very pleased with the service, never had an issue when it came to a claim.
Benita, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Had a great experience and now I'm not worried should anything happen to my car.
Karen, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
No issues with Car Shield and thier dealings with dealership repairing a motor forba power window.
John, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
The experience was so easy and they took excellent care of us.
Connie, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Tanios, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.