From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Have had a fantastic experience. The people who i have delt with have been very nice and helpful. And if you get discount. They call you back. They go out of their way to be very helpful..
They mean what they say and do what they means. And the elite Team was on point and they fixed all my needs for as my truck issues and I will always recommend car shield to any and everyone.
Dennis, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I had requested a tow from Car Shield on January 2, the process was rather quick. My vehicle was towed & serviced by a recommendation Car Shield repair shop. The owner diagnosed & notified me of the issue with my vehicle and had my car back to me the next day. Everything about my experience with Car Shield was seamless.
Tamika, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
01/09/25 I had $1100.00 dollars of work done on my vehicle and you all cover nothing. I pay 89.00 dollars a month. 01/14/2025 had to have front end alignment due to the struts on my car last week that cost me $149.00 dollars. Not satisfied at all.
Sue, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
We purchased an extended warranty from Car Shield for our van after the 100,000 mile mark. After talking with the manufacturer we decided to go with their warranty program because they knew the car's history. When I called Car Shield to cancel the representative was courteous and helpful and handled the matter immediately. However, someone(s) have not gotten the message because I am still receiving texts that I am overdue to pay the monthly charge.
TJ, you shouldn't be receiving any further calls regarding payment for your account. We're definitely sorry to see you go and we appreciate your time to leave a review. If you ever want a start backup with us, we're just a phone call away!
Quickly took care of the problem that I had with a billing issue
Daniel, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
Excellent Awesome customer service service 👏 they fixed the problem I had with my vehicle way to go Carshield 👍
Axel, thank you so much for your review! We're thrilled to hear that we could meet your needs. Should you have any additional questions or require further assistance, please feel free to reach out anytime!
Shop did great work with used tranny Car shield paid shop quickly
Car rental was great and easy
Steven, we apologize if there has been confusion about your coverage. We do send out the contract at the time of sale and address on the sales call that at the Administrator's election, repair or replacement of covered parts will be made with parts of like kind and quality, including but not limited to new, used, or remanufactured. We are always happy to explain your coverage details, please contact our Customer Service Department at 1-800-587-4162 if you have any questions.
Lost my transmission in my truck! Got it towed home then to tranny shop then to ford dealership where the work was eventually completed 8 weeks start to finish everything paid for except my deductible 100! I was only allowed a rental for 14 days that's the part that sucked I think something should have been done to make sure I had a vehicle to get to and from work! PS I work out of town! Rentals are not paid for until diagnosis takes place and work begins so while my vehicle sat for weeks at the dealership 3/4 weeks until the work began I had no rental!
Thank you for sharing your experience regarding your recent claim, Hansel. We are continuously striving to improve our services in order to enhance your overall experience. If you have any questions or concerns, please feel free to contact our Customer Service Department at 1-800-587-4162 for further assistance.
I was treated with great courtesy like a value consumer. 👌glad i didn't which.
Julius, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Helpful, my experience was making a prepayment due my debit card would expire once my mew card was issued. By prepayin a month ahead I cover the new card replacing the existing one.
John, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Never have done anything wrong to me And thank you very much car shield
Starla, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
Overall we were happy with the assistance provided with the exception of requesting that a correction be made in the spelling of our last name which is Johnson
David, thank you for taking the time to leave a review. We apologize for any confusion regarding your account. If you need further assistance, please don't hesitate to contact our Customer Service at 1-800-587-4162. We are here to help in any way we can.
My water pump went out on my truck at home, I had to get a wrecker to take it to the dealership. CarShield took care of my rental car for five days, all totaling $100, and yes I recommend CarShield
Ervin, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Nothing to report due to the fact that my vehicle never broke down, never had any reason to contact them. Made my final monthly payment and sold the vehicle three days later, requested a refund for that payment, still waiting for the answer, as a customer for several years.
Norman, even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If you have any questions regarding your account, please don't hesitate to contact our Customer Service. We are here to assist in any way we can.
In this hustle and bustle life everything needs fixing. Its good to know that people who have skills and knowledge are present
Donna, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
The first person I spoke with was helpful however she was not able to the correct answers about the coverage.
Freddie, we appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this has caused. We are always looking for ways to improve on providing an exceptional Customer Service experience. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
Originally, everything was fine. It seems yuo changed some policy and I had to get a ride to go back the next day and sign another paper before you would release funds (which fall short of actual cost in our state) and hence be able to get my vehicle.
Susan, we appreciate the time you took to leave a review. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
I had a question that I just needed to verify and the agent simply verified
Shirley, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I'm so satisfied with everything u guys helped me with tow and rental car and helping me fix my car im so glad thanks for everything
Daniel, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sue, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.