From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
My experience was polite and helpful treated me with respect and was very helpful in everything I needed to do to set up for my new vehicle coverage
The rep took immediate ownership of my issue. Very knowledgable, friendly and resolved issue in just a few minutes.
Dwight, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Recently I needed roadside assistance and when I called the people, I worked with were very helpful and polite. They told me a tow truck would be in 30 minutes, and it happen on schedule.
Thanks for all your help. I highly recommend CAR SHIELD.
Chuck, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Unfortunately nothing was covered and it cost me 1500.00 Car shield called me and explained why but the cost set me way back.
Emily, that is unfortunate and we’re sorry for the inconvenience. We can only cover the parts that are listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
Very nice and polite young man, answered all my questions, very knowledgeable..
Iris, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Outstanding Performance outstanding supporting outstanding service and a outstanding job well done
James, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I wasn't sure how this was going to work because you don't know until you need it. My differential needed replacement in my Ford F150. I took it to a mechanic who works with CarShield. He and CarShield basically handled the whole process making it a great experience for me as my truck got repaired.
Brian, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
When it was time to have my car Repaired and I had put the claim in they took care of my Situation pretty quickly and did not have any problems with the claims
Gonzalez, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Road assistance was good, showed up on time and for the road conditions of that day, they were professional
Diane, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
This is our first time claiming something. And we saved over $1,000 plus the cost of the rental car. That was wonderful.
Ann, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Replaced,with their vendors used transmission. So far,no issues.
Michael, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Car is fixed. Took longer than expected. Haven't taken care of rental yet.
Paul, It is unfortunate to hear there may be some confusion about your claim. After further review, it appears the claims department has requested certain documentation from the Repair Facility to move forward in the process of paying for the rental. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.
HORRIBLE. From the time we initiated the claim to payment our service was horrible. Our transmission in our 2015 Tahoe went out. THIS WAS WHY WE BOUGHT THE INSURANCE! It we teeth pulling to get you to approve, when we took it to a Certified Transmission place. You wanted to use USED PARTS, when that is not what I was paying for. Then you requested multiple quotes, when the quotes were sent multiple times with pictures. Multiple customer service reps handled our account and not one could explain why this was being handled so poorly. Not one returned a call when asked. I still had to pay $800 out of pocket. I'm asking myself why should I keep this insurance now! I have another vehicle insurance by you guys and I will be looking for other options due to this horrible experience
Angela, it is unfortunate to hear that you are not satisfied with our services. After further review, there were differences in the labor rates and part prices that the repair facility used and what was recommended by a nationally recognized labor guide that led to the out-of-pocket costs in the claim. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have. We are here to assist in any way we can.
Entertainment system malfunctioning based upon a Ford "Software update" that rendered the system non-functional, inaccurate, and non-responsive to controls.
Bryan, we appreciate the time you took to leave a review. If you have any questions about your policy don't hesitate to give us a call!
Terrible was sent to a transmission shop, when the problem was my brakes only
Edna, we apologize for any confusion regarding your coverage. After further it appears we paid the claim for the brakes and we are unsure of the overage you had to pay. The repair facility may have included fees in the final bill that they did not include in your claim. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Very good, confident, kept me informed on what was happening with my vehicle
Chuck, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
The covered vehicle, a 2017 with approximately 100,007 miles was destroyed in a collision. No significant claims were made to Car Shield on this vehicle.
Thomas, we're definitely sorry to see you go and we appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
I'm still waiting to hear if they are going to approve the repairs or not. It's been a little over a week and I haven't heard anything yet.
Roy, we apologize for any confusion regarding the claims process. After further review, it appears we have not received any contact from your repair facility. We advise having the repair facility call our claims department with the diagnostic including part numbers to start the claim and verify coverage. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Very good and polite. Fully addressed my queries and resolved
John, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Roadside assistance was great the wait time was short and the company that was used was knowledgeable about my vehicle and what would help.
Patricia, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Gail, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!