From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I had to cancel my coverage because I no longer have a car. The Car Shield rep was so understanding. Took care of everything.
Without a doubt I shall return to Car Shield if I decide to buy another car. And will recommend this wonderful company to all my friends
Thank You Car Shield…Happy New Year
Joy, we're definitely sorry to see you go and we appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
I love car shield... Everyone played their part in solving my claim
Cynthia, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I'm so glad that I have car shield for my warranty program. There's no one better.I have nothing but to give them praise for the situation.I was in.
Robert, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
CarShield payed for me to have a used transmission put in my car to replace my transmission that went bad. I was able to go to my excellent mechanic of 15 years.
Dawn, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
The lady that sold it to me was very nice and very helpful I wasn't going to get it and I was going to wait but she made sense when she talked to me. She's the reason I got it
Troy, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call. We are here to assist in any we can!
There was a considerable amount of work to be done and Car Shield covered most of it. Very satisfied with Car Shields performance.
David, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Great service! Rental car rental was very smooth. Thanks!
Kenton, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Needed a copy of my warranty. Online was offline and could not get. Called got right through and they emailed me a copy. That's all
George, thank you for your review and we are always here to help. Please give us a call if you need anything else!
I had many questions about putting two of my vehicles on this system, all of my questions were answered and made really easy for me to understand.
I'm hoping that I don't ever have to use it, but I have such a great feeling knowing that my vehicles are covered
Jim, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
My 2011 equinox 2.4L engine had a bad timing chain and my mechanic heard it making noise and advised me of what could happen if it breaks. So I got in touch with carshield and the rest is history! I am very glad that carshield was there to help me
Douglas, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
The contract information was put on my contract wrong and also the address after tell the representative 3 times what it was so, so when I did get the contract emailed to be all the information was on the wrong car, plus my address, so I had to cancel my contract all together! The representative just wanted to make a sale instead of really listening to the customer!
Judith, we appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this has caused. We are always looking for ways to improve on providing an exceptional Customer Service experience. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
When my vehicle is in the shop, they contact Car Shield with an estimate and Car Shield responds promptly to approve the covered repairs. I have also had great customer service when I have talked with representatives on the phone. I am happy with my coverage.
Elizabeth, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Very brief. There is not much else I can contribute other than every 6 months I get this call. Thanks.
Charles, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
Courteous, prompt and very good work! Worked with my schedule.
Stanley, we appreciate the time you took to leave a review. For comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
My experience with car shield was great. They checked back with me to make sure everything was going smoothly. And to see if I wanted to get the rental.
Mary, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Service Contract has many uncovered parts; you find out after they need replacement.:-(
Connie, we are here to help you understand your contract and assist in the claims process. Whether it's a simple inquiry or a more complex issue, our friendly and knowledgeable staff are ready to assist you. Your satisfaction is our top priority, and we are committed to providing you with the best possible service. If you have any questions or concerns, please don't hesitate to contact our Customer Service at 1-800-587-4162.
Very easy to make the claim and obtain my rental car and have my car repaired.
Richard, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
They have done a great job working with me,the car shop and the rental company
Mykle, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I have had several claims this year and CarShield has covered them. Yes CarShield did ask for some pictures of what was needing to be fixed but after getting that information, they approved the repairs. Yes on one trip, it did take a few days to final the repairs but there was a lot of work to do. On the other one, it was done in a day. I am glad I have CarShield and I trust they will fix the car as needed.
Roberta, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Linda, we're glad to hear that you are satisfied with our services! If you are experiencing any issues with the app, please contact our Customer Service at 1-800-587-4162. We are here to assist you in any way possible and look forward to speaking with you soon! To speaking with you soon!