From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Was easy to do and process the repair in a timely manner thanks
I was on the phone with a rep to get my car reinstated for what seemed like hours. Left the conversation with a positive outlook of mission accomplished. This was January 1st. To this date I'm still waiting what action was taken. Not a phone call, not a text or email. But, I can phone calls wanting me to sign up for HomeShield! Imagine that!
Michael, we appreciate you bringing this matter to our attention. We are currently looking into this to verify coverage on the vehicle. In the meantime, if you have any questions, please don't hesitate to contact our Customer Service at 1-800-587-4162.
I have had bad luck every time I pay off a car then they break it seems like the dealers know this time I got carshield to cover my car to see if it was worth paying another monthly payment then my car broke down I'm so happy I save 1000s highly recommend getting insurance for older cars
Thanks car shield
Mario, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Answer came up fast didn't hesitate or Guess at anything gave solid answer
Tom, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Called regarding information for home warranties and was given polite, efficient service and subscribed to the home warranty as a result.
Ellen, thank you for your review! Please don’t hesitate to call us if you need anything.
Everyone very helpful. Checking to make sure all is going well. Help find a good mechanic when where I go too did not have a mechanic available.
Lydia, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I heard bad and good things about CarShield, so when I had to finally use it, didn't know what to expect. My experience was great, I didn't have to do anything CarShield took care of everything. I'm glad I went with CarShield.
Charles, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Good talking to explain the account uses for my new contract
George, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Always get a real person to talk to, great experience very good coverage for the price
James, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Easy to understand. Easy to get a hold of customer service. Thank you
Paul, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Ended up that it was my battery but alternator was fine so didn't actually have to use my coverage other than that I would have put everything at highly satisfactory especially customer service
Terrie, we appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Just dandy! Andy, bambi, candy, Eddy, Freddy, gumby, handy, I, Jonny, Kippy, Lee, me, Neddy, O'Brien, Polly, Quentin, Robby, Sally, Tommy, umm, Vern, Willy, x,y,z.
Leland, we appreciate your review! Please don’t hesitate to call us if you need anything.
Just as the commercial states that they will take care of your car needs, rental, towing is true. I am very satisfied with carshield they help me out every step of the way. I was reimbursed back for my rental while it was in the shop being repaired and saved A LOT of money. I would highly recommend this to anyone to use Carshield!
Jesse, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
This company doesn't pay claims and the advertising is deceptive. I would not recommend this service.
Johnny, we’re happy to stand on our record of servicing over 2 million customers over our 19 years in business. Not to mention our claims department pays out over $15 million in claims every month. With that being said, we apologize that you were not satisfied with our services. We would be more than happy to look into the claim to see if there is anything we can do for you. What is your policy number?
I will not please with car shield. When I for my transmission, on the 2009 Mercedes transmission league and I have some more of the leaks on it and carcio. Deny 2 repairs.
Otis, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Home Safe is where I have a problem with your company. I was a member for about 45 days Everthing hit the Fan. Look at my record and you will see what I am talking about. You was suppose to contact me Via by phone. My Cell number *******295 I will wait to hear from you no more Surveys Home phone *******905 No problem with Car Shield's. Home Safe is were the BIG PROBLEMS IS.
James, if you have any concerns with HomeSafe, please contact their Customer Service at 1-800-332-4177. Additionally, don’t hesitate to reach out to us for any assistance regarding your vehicle coverage.
Well, my past experiences were questionable, all because I really did not understand your process.
But. After understanding the reason for your existence then, it all made sense. So, this issue last month for my car went really easy for me. I was real please service, with you and the Buick customer service. Will tell people to get your service. I'm a happy camper now. Thank you very much..
Helen, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Completely satisfied. Your agent was courteous, knowledgeable and helpful.
Joan, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Professional service and knowledgeable rep. Excellent follow up leading to a desired outcome. Rep was effective and efficientand. Excellent follow up leading to a desired outcome.
Michael, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Getting ready to head to Arizona...got pickup checked out found split in radiator had to have it replaced
Jeffrey, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Broke down going on vacation to Arizona contacted Car Shield...found a certified mechanic...3 days later fixed and back on the road Thank-you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Steve, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!