From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The claims Representatives was very helpful and knowledgeable of what I have to do
I have used Car Shield on a few occasions and the service was Outstanding every time I needed to submit a claim for service. It's best to have the protection on your car has a few years and miles on it to have peace of mind.
Chris, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
The CarShield representative was very helpful in providing guidance on how to transfer the warranty to
The new owner following the sale of my car.
Bernard, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
My transmission went out, took my vehicle to repair shop, they called carshield and got the whole process started quickly.
Even though it took over 30 days to get my vehicle repair
Completed ot was well worth it. Carshield paid over $5,000 for the repair.
Susan, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
No red tape they back their Word, you have no worry about hidden agenda in their Contract. They have paid the repairs quickly no arguments. You can depend on Car Shield. That says a lot in today's markets.
Robert, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Feom the beginning it seemed like my claim was not being processed. Mu car had been in the shop for 2 weeks and I had no other means of getting around. Bummer! Once the owner of the shop spoke with a representative from Car Shield, things started moving! Was able to get a rental also. Thanks Car Shield for keeping your word**********
Mary, we appreciate the time you took to leave a review. We cannot start a claim until the repair facility has called in with a diagnostic and we have no say in their processes. We are always to here to assist in the claims process and encourage our customers to contact us if they need anything. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
From the time I called car Shield, they have been on spot. When my engine light came on and my car was making a horrible noise. I called a Car Shield then I made an appointment with the dealership that I bought my car from. They took care of everything just EXACTLY like they said they would do on the TV commercials. I would recommend CarShield to anyone anytime. Their ratings deserve a 10 star rating. And before I knew it I was back on the road again driving my own car. Oh yeah, and besides all that CarShield had it already set up for me to get a rental car from Enterprise. It was great as I was walking over to Enterprise my phone rang and it was the salesman from Enterprise letting me know the CarShield had contact them already. You guys are great. Thank you so much. I would not have been able to afford to get my car fixed. I am retired and I am on a fixed income. I am so glad that I made the decision to get car Shield several years ago. You guys are great. Your representatives in the customer service department were great. Everyone was so kind and professional. I am just so satisfied. I give you guys 10 Stars and 2 thumbs up.
Sincerely;
Jacquelyn L. Hodge
Will call you 5 times a more a day. Who tell them your fine keep things the same and they still call you. I cancel with just comes of the calls. But I wasn't happy waiting on parts or my car when the dealership had new ones there.
Katie, even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
The shop that we dealt with when far and beyond what we expected.
Larry, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Took too long to get started, I had a rental car for 11 days and still my car is not ready.
Roslyn, that is unfortunate to hear and we apologize for any confusion regarding your claim. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I call nest day to change my odometer reading they said they would take care of it call twice to try let them know they did not change it and third time i called they want odometer reading so they said i was lying and was offend I did send odometer reading still not taking care of
Michael, we apologize for any confusion regarding your coverage. After further review, it appears the miles were verified at the time of sale and requested to be changed later. In certain cases, we may ask for certain documentation for verification purposes. We do this to ensure no issues when it becomes time to file a claim. At this time the miles have been updated on your account. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
My car haven't had any problems yet but I'm sure that if it did I would be service well
Annette, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Thank you for being on time with your payments, your service, your customer service.
Marsha, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Very understanding, helpeful on the phone to report the claim.
Finding and directing to the closest repair shop just 5 min. From my home.
Good CarShield cooperation with repair shop.Cost cover in 60%.
Only wish I could received e - mail about what and how much was covered by CarShield.
The above info I have received from repair shop on the phone. Thank you.
Maria, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Simple to understand the service. Was trying to compair with other companies, this one was the best choice fort the cost.
Carleen, thanks for the review, and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
It was great. But I needed to ask them for new paper work with the new mileage for car coverage.
Moira, we appreciate the time you took to leave a review. If you ever have any questions or need further assistance, please don’t hesitate to call us.
Phone service was fine just hard to find peo ok e clise that take cR shield. But they did send me a list. But not near by me.
As I hesitated to purchase, the price was reduced. Would have been nice to have the best price up front and allowed to think about it.
Carol, we appreciate you taking the time to bring this matter to our attention. We pride ourselves on excellent customer service and we will make sure to look further into the matter. Thank you for your time.
Just now have become eligible so no service experience yet.
Curtis, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Inquired about a need that turns out that was not a part of my coverage. (Replacement key FOB)
Howard, we appreciate the time you took to leave a review. If you have any questions about your policy don't hesitate to give us a call! We are here to assist in any way we can.
There was no problem with Car Shield's service. They took care of their part of the bill as the policy stated.
Bobby, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Wilbert, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!