From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
My check light came on and I quickly got the truck to my mechanic. Car shield came to the rescue again. My timing chain was off and had to be replaced. That is a very large repair. The mechanic was on top of the issue and took great care of me and my truck.
The conversation was very helpful, and he explained everything to me. I really appreciate his time and look forward to working with them in the future.
Patricia, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
The problem was a simple one of which the mechanic did not tighten the bolts on one wheel when rotating the tires which caused the knocking noise. It was repaired without charge.
Robert, thank you for your review! Please don’t hesitate to call us if you need anything.
Very good all questions answered to my satisfied. Agent was very help full and was know legible of car shield program. Follow-up call the following day was help full in my decision to enroll in the program
John, thanks for the review, and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
My vehicle is still being evaluated by the dealer but the concierge was very helpful in getting me on the right direction to receive the proper service
Jeffrey, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Leaky power steering hose. Approximate repair cost $720.00. I ended up paying $360.00. Therefore, I ended up paying $200 Deductible and an additional $170.00 Car Shield refused to pay.
Bernard, we apologize for any confusion regarding your coverage. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
I paid for years, ask car shield to help fix car twice, I was denied. I am clearly closing the account as soon as possible. Car shield is a fraud. Delete my number and never ever contact me again
Florence, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
Although they did not pay for a new battery, they did convince that I shouldn't have to pay for a diagnostic on my car, just for the need of a new battery, something that should have been checked before doing a total diagnostic.
Linda, we appreciate your review. If you have any questions about your policy don't hesitate to give us a call!
I would like car shield to know that the gentleman I spoke to at customer service named Carl was extremely helpful getting me a car rental at Enterprise in Iowa City, Iowa. Carl went out of his way to help me and I was well I don't think I've ever used this word before but I was giddy and very comfortable as Carl took complete charge of everything did everything for me and he made it very easy no stress no worries and I wish I could thank him more! I hope car shield realizes and values Carl's dedication.
Thank you,
Corey King
Corey, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Very good service, no hassles at all, would recommend to all
Nicholas, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
My Mechanic will not work on my car because he has to stay on the phone with a Carshield representative to get the approval to do the repair. Then the Carshield representative will not agree to the amount the book allows to do the job.
Phyllis, after further review, it appears we have authorized the repairs on your vehicle. The contract does explain that all parts and labor hours are verified per nationally recognized labor guides. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I was keep updated on the progress of the work The best part was g the bill
David, thank you for your time and review. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
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William, we appreciate the time you took to leave a review. If you ever have any questions or need further assistance, please don’t hesitate to call us.
Carshield was very fast in responding & gave us a call to let us know that it was just the $100 deductible & that if we let them send the part to the Dealership, instead of using the Dealership part that we wouldn't have to pay another $58 for the Dealerships part cost.
We are now just waiting for the part to come into the Dealership.
Thank you
Bill & Sylvia Jones
Sylvia, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I have not used the service at this point, but the customer service when it comes to answering questions is very satisfactory. I am looking forward to the service on my cars being the same as the need appears.
Ervin, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! When your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
The experience was truly amazing. They took care of my car.The staff were very nice and professional. They followed up with all of my inquiries. I'm a car shield member 4 life.The best investment l have made.l tell all my friends and family about them.
Don, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
I look forward to getting the vehicle in the service dept.!
Glenn, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
I was having problems with my ac/heating system and a leak of some kind. I take my car in for repairs. It took the inspection to occur over 3 days. The approval almost a week. I ran out time with the rental before my car was repaired
Linda, we apologize for any inconvenience this may have caused. We are always working on providing better services each day to ensure a better customer service experience. We appreciate your feedback.
You're asking me to rate a company or service that I have not used yet. I've only signed up for the service. Wait until I have filled a claim and then I can give you my true assessment of the company and its service.
Joe, welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
They finally paid but they took too long to approve it and now it seems they are going to take a month to reimburse me for my car rental. They also didn't let the mechanic put on a part that he requested and then I had to pay to have it done a week later when it went bad like the mechanic said it would.
Bob, after further review, it appears the reimbursement was sent out in a check. We advise that it may take up to 20 business days to arrive in the mail, depending on the postal service. If you have any questions regarding your claim, please don't hesitate to contact our Customer Service at 1-800-587-4162. We are always happy to review your coverage details and explain the claims process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
David, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.