From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
It was so easy one phone call and they had me set up in a rental car and when the repair took longer than anticipated, they extended the rental car for the needed days.
Dealing with car shield was easy and fast. No problem…. Has given me peace of mind. If anything happens with my car. I trust car shield to take care of it!
Ida, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Car Sheild was prompt in the repairs of my vehicle, my vehicle was in for repairs and was completed the same day, and Car Shield toke care of it all with no problem, so I give a thumbs up to Car Shield.
Frankie, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
First time I actually had to test my CarShield policy was when I had taken my mother and aunt out of town a hundred seventy miles from home. Just dropped my aunt off at her daughter's house. And suddenly my car wouldn't start. True to their word a tow truck picked up my and a rental until my car was serviced. Fuel pump had gone out and it was over nine hundred dollars and gotten home a few days later an issue came up with the installation of the pump. Took it back to the mechanic who corrected the problem with no fuss no muss. Just good honest service.
James, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
You get a confidence that you'll be taken care of. You don't have to worry that something will happen that you can't afford.
Jane, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I called to add a second car to the protection plan. The process was easy and as quick as when I added the first vehicle.
Johanna, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Jeannie was able to get adjusted rate from North Miami Toyota Service writer, Juan Hernandez, who wanted to charge 3 hours labor to install an alternator. The max this should take is 2 hours and a good mechanic should only take one hour. I will not use NM Toyota again and if I do need repairs in future, I will ask CarShield to recommend a shop.
Kathleen, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I was ready to cancel my contract due to our mechanic not one who uses Car Shield when repairing any of our 3 cars - too much of a hassle for approval snd payment. He fixed our 3 cars in past 2 years with refusal but gave us a discount.
Your representative on the phone told me to go on the website because there are 31 auto shops in Honolulu/Hawaii that accept Car Shield so l will be looking up that list for next car repair!
Karen, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I was very interested in the how the service was going to work. Sorry that I had to cancel before it got started. But being on a fixed income, I just couldn't make ends meet. The sale people I worked with was very helpful. If I can make ends meet, I will give it another try.
Kenneth, we're definitely sorry to see you go and we appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
So far I'm satisfied with this company. They have good customer reps and they have good knowledge of my warranty information. I would recommend them to anyone to help them save money on repairs.
Regina, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
If you don't sending me these these questionnaire after I already answered them I will. Unsubscribe to your e mail. I'm Happy with car shield but not with their customer service questionnaires
Marsha, we apologize for any inconvenience this has caused. Our reviews are sent automatically based on recent customer interactions. We appreciate your feedback.
Went in for valve cover gasket. Did a great job!but while the mechanic was in there.seen my timing chain was about to break! So they fixed it as well! While in the shop. Glad we took it in when we did and car shield payed for it all.we had 200.00 deductible but that was all.all together it was all most 4000.00 dollar but they payed the rest
Thanks car shield
Edwin, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Due to scheduling issues, this never got solved every time I talk to Car Shield. I got a different person who told me a different thing then I finally got somebody who told me to go down to Centerville, which is very long way from me and when I got down there and they said you needed an appointment and I specifically asked the young lady do I need an appointment She said no so the issue isn't resolved. I don't plan to resolve the issue, but I will keep Car Shield for hopefully nothing else goes wrong.
Becky, that is unfortunate to hear and we apologize for any inconvenience this may have caused. If you still need assistance in locating a Repair Facility near you, please call our Customer Service at 1-800-587-4162. We are here to help in any way we can.
It was.
Positive have not used them for repair, but they are very professional. Thank you.
Corey, we're definitely sorry to see you go and we appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
Car Shield has always been there for me the very dependable to fix things I can't afford and that's wonderful thank you
Gayle, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Had it 3 years ago and 6 claims and never had a problem with them great service
Mackie, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I got an email saying I was late paying my bill but it didn't look right.
I called and was told it was in fact a scammer.
They were very professional and now I am confident that I will not be robbed.
Walter, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I don't have any specific information to report other than to say that the gentleman with car shield gave me a great explanation on what car shield service entails that I decided to sign up for car shield for my car.
Mary, thanks for the review, and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
This is the best experience I've ever had with a claims process.
Thank you so much
Eric, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
The representative was very knowledgeable and was able to quickly address my concerns.
Victor, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
John, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!