From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Needed questions regarding policy clarified. A mailer was mailed out in error and customer service representative handled it like a professional.
I just got my vehicle back from the shop that was estimated over $16,000 in repairs only thinking the cause of the check engine light was for one particular part. Come to find out, there were several things that needed to be repaired that caused the main issue to be fixed. After it was said and done, I walked away with only having to pay $2800 out of pocket vice the $16,000. Thanks Car Shield!
Michael, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
I needed to change the payment method, and the representative was very helpful.
Shannon, thank you for your review and we are always here to help. Please give us a call if you need anything else!
The agent I spoke with kind, caring, and reassured my expectations of what to expect from car shield in the event my car needed repairs.
Catherine, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
My whole service experience went higher than expectation from the tow truck service to Rent a vehicle They experience was awesome
John, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
The service provided was awesome I had no issues it was my first time in 4 yrs I had this service to use it and it was very smooth and I appreciate it very much.
Marilyn, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
The service rep explained my contract and why the store was charging more for certain items
Warren, thank you for your time and review! We are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
I would like to thank you for your service. I have not any problem yet but I know car shield will take care of my vehicle
Sheryl, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
When i first called car shield to get a boost for my 2004 jeep, i waited 2 hours for nothing. Nobody even came. I had to call the next day for a tow truck to tow my car to my mechanic, this isn`t right, it`s a good thing that it wasn`t raining or that i wasn`t on highway
Angelo, that is unfortunate to hear about your recent experience, and we apologize for any inconvenience it has caused you. Our Roadside Assistance team dispatches local tow companies in your area, and we don’t have direct control over their processes. If you encounter any issues, please reach out to our Roadside Department, and we will arrange for another tow service. If you have any other questions or concerns, don’t hesitate to contact us.
I once loved my 2017 Jeep Grand Cherokee but, it's lustre has faded over time mostly because it's not a dependable vehicle. Thank goodness for CarShield. They've been there on several occasions and have saved me thousands of dollars in repair costs. This time they even picked up the cost of a rental while my car was in the shop. I highly recommend giving them a try if you're in the market for an extended warranty.
Laurence, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Main part was covered; however doesn't make since that all parts are not covered to attach part needed.
Roosevelt, we apologize for any confusion regarding your coverage. We can only cover the parts that are listed for coverage under your contract. Please contact our Customer Service at 1-800-587-4162 if you have any further questions or concerns. We are here to help you understand your contract, and assist in the claims process.
I can't get why it's taking too long to get the necessary parts or lack of communication between the parts department, wrong parts being sent to repair shop, poor communication with customer overall throughout the entire process has been totally unacceptable.
Mary, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Satisfied with approval of parts and labor provided as well as rental provision.
Steph, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
They only covered about 75% of the expenses. According to the contract, it fell short of what should have been covered after the deductible.
Peter, we appreciate the time you took to leave a review. There were differences in the labor rates that the repair facility used and what was recommended by a nationally recognized labor guide. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
I had a transmission problem with one of my cars. I notified CarSThe television Adshield, and they told me to take it to a reputable repair shop. ~ The repair shop was authorized to make the repair, and the process went smoothly.
James, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Very efficient and positive. Waiting for written coverage.
Kathleen, we appreciate your review! If you have any further needs or questions, please reach out.
Our transmission went out in our Equinox and at a time when we were all experiencing very cold snowy weather. It took a little longer to get it done but it is done and we are very pleased.
Darrell, we appreciate the review and are glad we could be of service. If you have any further needs or questions, please reach out!
Car shield was.willing to go the extra mile to help their customers, to have and receive the best coverage that's suitable for them.
Robert, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Car shield is a scam. I signed on with car shield in order to offset the little things on my car that insurance didn't cover. When my car ended up having transmission issues it took forever for them to get me into a shop. They finally told me to go to a place and the shop and car shield had zero communication with each other and my car sat there for almost 2 months. I was on the phone with the mechanic and car shield nonstop because they failed to communicate with each other. I was doing more work than car shield. Eventually I pulled my car out of that garage and brought it to a different car shield affiliated shop. When I finally got it to the other shop, I ended up paying for my own diagnostics and almost paying 100% of the repair cost for the issue with my car. Car shield didn't do anything except draw this process out for almost 3 months. I ended up paying more with car shield. Not only did I pay for my own replacements, but I also had to pay them a monthly fee for nothing.
Long story short car shield is a scam. You might as well just save the money that you'd pay them each month and just stash it away so you can fix your car if it breaks down. In the end you will be paying way more with car shield.
David, that is unfortunate to hear and we apologize for any confusion during the claims process. We have no say in the repair facilities processes, it is their decision if they choose to work with us or not. After further review, it appears there were differences in the labor rates and part prices that the repair facility used and what was recommended by a nationally recognized labor guide. We are more than happy to answer any questions you have and explain the breakdown of the cost regarding your claim. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Good customer service, they ensured I knew about an existing problem, and were determined to inform me of the solution.
Darrell, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Philip, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.