From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I was having issues with my radio and Sirrus XM, I called CarShield first and explain my situation. The young lady that helped me was very professional, she listened to my questions and guided me through the process. Once the problem was resolved, I was happy to have my radio working properly. Thank you.
I purchase service insurance because nothing works forever even your body so on that statement I choose Car Shield for my protection and from the commercials I saw on TV I wouldn't want to be in that position to not have coverage on my vehicle to pay out of pocket for sever service breakdown.
Kenneth, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Happy are starter was fixed and it didn't take long. Was able to get a rental too. Things were quick and smooth.
Crystal, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
ABSOLUTELY WORSE COMPANY EVER! The employees are rude asf, they will rip you off I would NEVER recommend them to anybody their just as bad as ox car care they all need to be $#*! down they tell you you have to wait 25 days and hit a certain minimum of miles before they do anything which is bs they WON'T give you your money back either.THEIR PATHETIC! RUN don't walk and save your money
Bryana, we apologize for any confusion. We send out the contract at the time of sale and address on the sales call the required waiting period. Our contracts include a waiting period that must be completed before you can file claims. This is to make sure there are no pre-existing conditions with the vehicle. If you have any questions or concerns, please contact our Customer Service Department for further assistance.
I took my Infiniti QX60 hybrid in the the dealership because my car was jerking. I told the tech that I had Car Shield. He called and was given an estimate. Car Shield paid to replace my transmission and I paid a very small portion plus my deductible. Had it not been for Car Shield, I may have been without a car or would have had to trade mine in with a shotty transmission and gotten pennies for a trade. Glad I have it.
Marilyn, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
She handled my inquiry in a very professional way. Knew exactly what I needed.
Norman, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Took my truck to my mechanic for a charging problem. He had never dealt with CarShield before, but his interaction with the CarShield claims and mine with customer service was friendl, smooth and easy
Curt, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
We purchased this warranty in case my son's used truck had any issues.They have replaced parts fully when he had issues and got back to our mechanic quickly.Also paid mechanic and checked in on us.
Christian, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
My vehicle had a problem with the airbag on the passenger that was inoperative. The service department at the dealership sent in the request for payment but you denied it.
I have filed 2 claims with Carsheild and both times they have me pay a deductible and 1/2 of what they say they cover. Unless your mechanic shop wants to use cheap parts you will have to pay the difference for good parts. The mechanic was going to have to replace my water pump and CarShield would not even cover the fluids. Be careful, when I signed up they said the engine is covered but when I had to file for a leak they said not internal parts are covered. I would have been better off saving my monthly payments and just paying out of pocket.
Hugo, we apologize if there is any confusion regarding your coverage. We do send out the contract at the time of sale and address on the sales call that at the Administrator's election, repair or replacement of covered parts will be made with parts of like kind and quality, including but not limited to new, used, or remanufactured. The contract does explain that all parts and labor hours are verified per nationally recognized labor guides. We are happy to go over the specifics of the coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
I called to ask if our warranty was still on file because I'm not sure that our payment is coming out of our bank. I would appreciate a response thank you.
Mary Morgan
Mary, we appreciate the time you took to leave a review. We have emailed your contract to the email address we have on file for you. Please call our Customer Service for information regarding payments on your account. We are happy to answer any questions you have.
Question about contract expiration, customer service representative was easy to talk to and answer all questions in Avery professional manner.
Donald, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
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Ken, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I'm excited to wake up every morning to know my vehicle has a warranty on it and it is covered. The two representatives of Car-Shield, I spoke with were very polite, respectful, and helpful, and very pleasant to talk to.They help me get covered in no time. Thank you Carshield, I will tell everyone about you. Sincerely Denise J.of Mississippi.
Denise, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us and we are thrilled to hear you're happy with your coverage. Don't hesitate to reach out if you need anything else!
Happy I have CarShield. Would recommend it to everyone. It is well worth the coverage.
Karen, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I save myself over $7000.00 last year. I am so greatfule I have Car Shield.
I haven't had a chance to use you all yet.-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------.
Dorothy, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
When I brought my van into the dealer to look at the issues I was having, he told me that some of it might be taken care of thru CarShield. He called CarShield & within 24 hours I found out that CarShield approved the work to be done. Absolutely no hassles
Ron, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Very helpful and nice staff no problems with anything at all!
Cameron, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
After speaking with multiple representatives there's was only one that got things in order. I haven't had my car since December 20,2024. And I still don't. I'm praying that exhausting experience will be my last. I don't wish bad experiences one anyone. As this is my first one with car shield hoping in the future I can have my car back with 72 hrs and 30 days n counting.
Communication still be much better with the option on your list.
Thank you
Just wish I had my car back
Kineta, we sincerely apologize for any inconvenience this situation may have caused you. Upon further review, we have discovered that there have been issues with the repair facility responding to our claims department. Unfortunately, we do not have control over the repair facility's processes.
Currently, the necessary parts are being shipped. If you have any questions or concerns, please contact our Customer Service Department at 1-800-587-4162 for further assistance.
Pleasant customer service representative, I like good customer service backbone of company
Jacqueline, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Piera, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!