From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The agent was very knowledgeable and helped me navigate the app. I was having trouble getting the app to work. She walked me through it and even took care of walking me through the payment process. She was very personable and a pleasure to talk with.
Starter went out on truck. Car Shield covered everything except deductible.
Jim, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Contacted to change billing payment method and the individual was pleasant and helpful.
Edwin, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
We appreciate the timely approval of our claim thank you so much
James, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I have auto withdrawal and new the money would not be in account. So I called carsheld and they waited a couple days. So I didn't get charged extra fees. That was very nice.
Michael, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
The representative that helped me made the experience seamless.
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
I called car shield because I had a fuel pump problem in my car and a covered most of it which made me very happy it would have cost me over $1,000 and they paid almost $600 of it so it only cost me around $400 so I thank you very much for helping me out and I always keep my car shield
John, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
It was a good experience dealing with the people at car shield they are professional
Curtis, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I needed to make a change to billing & agent helpful & courteous.
Elaine, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Very slow process communication between repair shop and the agency. It took about a month to get the vehicle repaired.
Fabian, we apologize for any delay during the claim process. After further review, it appears there were some issues getting the repair facility to communicate with our claims department. Unfortunately, we have no say in the repair facilities processes. However, we are always here to assist in the claim. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I was on the phone with customer service to pay my bill and I asked a question about bundling my two accounts into one payment. I was in formed by a recent encounter that it was ok. When I asked if my payments would still by bundled she replied no. I asked why and she proceeded to tell me it wasn't going to happen in a very rude manner. I then asked to speak to someone else because she was being rude and she told me sorry that you feel that way. She then continued to explain my policy and again I asked could I please speak to someone else. She said "Let me Finish Talking". Again I asked please could I speak to someone else and asked who I was speaking to. She refused to tell me then hung up on me. I had to call back to confirm my payment was processed with another representative.
Arthur, we apologize for any confusion regarding your account. Unfortunately, we are unable to bundle payments because you have two separate policies with us. However, you can request a change to your due dates so that both payments will occur on the same day, in two separate transactions. We will have our Quality Assurance Department review the call and take appropriate action. Thank you for your understanding.
Had to pay $2000 upfront because CarShield will not pay it. The shop did not want to fix my car because they think they're not going to pay them.
Davion, after further review, it appears the Administrator is requiring a tear-down to determine the cause of failure, as we can only cover the parts listed for coverage on your policy. Please contact our Customer Service Department for further assistance if you have any questions or concerns, as we are here to assist in the claims process and help you to understand the terms and conditions of your contract.
Salesman made claims about policy acceptance that were not true
We'd like to learn more about what happened. Please contact our Customer Service at 1-800-587-4162 so we- can hear about your experience and take the proper next steps.
Very helpful an knowing an nice, very helpful, easy to work good
Mary, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Good customer service and knowledge of concerns. Total confidence in customer issues.
Richard, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Able to understand my concerns and resolved them. Reps. Were helpful in showing me what the benefits are having a policy.
William, we appreciate your feedback and want you to know we're always here to assist you. If you have any questions about your policy don't hesitate to give us a call!
Took a couple of days but figured it out. Could never speak with same person twice so had to go over situation each call. To have the same agent for entire claim would be beneficial. Companies don't seem terribly enthused to use but eventually come around. Work got done. Direct payment to garage doing the work and with no hassle. Not perfect but more confusing than difficult. I'm completely happy!
Jo Ann, we appreciate you taking the time to share your experience about your recent claim. Reviews like yours, help us to identify and target the areas where we need to improve. We are always working on providing better services each day to ensure a better customer service experience. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
She helped me understand the billing options and then choose the best one for me.
William, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Sold the vehicle I had the Warranty on. Did not need anymore.
Steven, we're definitely sorry to see you go and we appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
TOOK MY TRUCK TO THE DEALER THEY TOLD YOU WHAT WAS WRONG I HAD TWO OPTIONS USE YOUR PARTS FOR ONE OR THEIRS FOR ANOTHER PRICE CHOOSE TRUCK FIXED IN 2 DAYS GREAT FOR ME THANKS FOR MAKING IT EASY TO GET MY TRUCK FIXED AND FAST
Jackie, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
John, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.