From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Very friendly & helpful- answered questions & helped get the best service contract for us
I have an all wheel drive they had a regular tow now my car is shaking
Billy, those items are considered to be routine maintenance items and are the responsibility of the customer. We are always working on providing better services each day to ensure qualifying vehicles are getting the most adequate protection available. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Very easy to work with very polite and very helpful and ready to work with u
John, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I needed a radiator replaced on my truck. My repair was submitted to Car Shield. You decided to reduce my claim by by over $300. I understand I had to pay $100 deductible but after comparing my radiator to one other car shop for a price of a radiator you decided to reduce my radiator payment by over $200. When I called your staff person she told me you compared to one other car shop. Is that a good comparison or just like other companies in your business you look for ways to not pay. I am sure this was a complete waste of time.
Fred Vogel
Fredrick, we apologize that you were not satisfied with our services. We would like to look into your claim for further review. You can reply here with your policy number or contact our Customer Service Department at 1-800-587-4162.
I'm 69 yrs young and have never used or filed a claim on any type or kind of warranty before. Just so thankful a friend convinced me to buy a warranty. I have to say that this has been the most pleasant experience. Car Shield kept me updated almost daily with information regarding my claim. Everyone I have dealt with have shown nothing but friendly and professional customer service. Had to have a new engine with my cost only being my deductible. Wow, thanks! Glad I took this warranty out on my truck and car as well.
Tim, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Associates are experienced and give customers satisfaction.
Lloyd, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
It's nice to have the peace of mind that CarShield offers! Knowing I can get my vehicle fixed just about anywhere in the US should I be traveling is also a giant plus! Strongly recommend this service!
Robert, thank you for your review! We are happy that you have chosen to protect your vehicle. If you have any questions about your policy, please don’t hesitate to call us!
I love the way you all take care of business, and you try to do what you can to make the customer happy,
Carolyn, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Very professional and trustworthy company. Customer service is the best.
Barrette, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Great service and nice person. I called because your competition said you wouldn't cover any car with a recall.
Alex, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
It took over a week for someone to look at my car and i called every day
James, that is unfortunate to hear and we apologize for any inconvenience this may have caused. Reviews like yours, help us to identify and target the areas where we need to improve. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
The customer service agent reminded me that i would have rental car benefits if my car was going tobe worked on for multiple days. That was a huge relief as i am a one-car household.
Roberta, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Went to start and ignition locked up. Called and reported claim to Car Shield and handled smoothly through my local mechanic. No problems and car is back in use thanks to my repair shop getting vehicle in quick and repair completed. Thank you for Car Shields quick response with repair shop.
Randy, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
I've never had to use my plan…There were a couple of items I had problems with that were not covered; I.e. Oil cooler line replacement.
Charles, we appreciate the time you took to leave a review. If you have any questions about your policy don't hesitate to give us a call!
Knowledgeable agent and helpful to update payment process.
Judith, thank you for your review and we are always here to help. Please give us a call if you need anything else!
I did not have any experience, I haven't had any problems with my 2023 Chevrolet High Country 3500 4 wheel drive Diesel pickup
David, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
Overall I am happy because I saved $7367 on a transmission plus Car Shield paid for a car rental for 10 days. Around $460 for the 10 day rental. I loved that. However, I had to pay approximately $1,300 out of my pocket because Car Shield wouldn't cover the dealership labor hours to remove and replace the transmission. That I am unhappy about. Other than that my experience with Car Shield has been wonderful. I have used them on one other repair and it was exactly as advertised. I paid $100 and Car Shield covered the balance, Very happy.
Robert, we appreciate the time you took to leave a review. The contract does explain that all parts and labor hours are verified per nationally recognized labor guides. We are always happy to explain your coverage details. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
We have spent hours on the phone trying to get my mechanic paid
Michael, after further review, it appears we have sent the payment to the repair facility but they are having issues processing the payment. We recommend having the repair facility contact the claims department for information on how to proceed in the matter. If you have any questions, please don't hesitate to contact our Customer Service at 1-800-587-4162.
Easy to get set up and I will feel safer knowing I have a good product
Lora, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
The service I received is given 5 stars from the phone call I made to the instructions, one at time, given to me, everything went as planned. I am retired and disabled; your services mean everything to me. Thank you Car Shield!
Nancy, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Constantine, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!