From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I ask about reimbursment for work done at all guard auto alarms inc!
Amount=$166.40! I have not heard from anyone after replying to a previous email!
Thank you!
I was kept up to date as I was being serviced, best experience possible! Advertising
Max, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
New member, did not know what to expect.
First day learning CarSchield's process.
Customer service person(s) put me on
Hold, which was okay for me, however she/him did not have a lot of information to give me because it was the beginning of my claim.
Therefore i communicated with Rainbow
Muffler.
After three days, Rainbow Muffler call me
And stated that I can pick up my jeep.
It was a easy first time experience with
CarShield.
Lillie, thank you for your review! We're glad to hear your first experience went smoothly and that things moved forward quickly with Rainbow Muffler. If you ever have questions or need further assistance, our team is always here to help.
The service is great and the representatives are very professional.
Beverly, thank you for the kind words! We're so glad to hear you've had a positive experience with our team. We appreciate your feedback and look forward to continuing to support you whenever you need us.
I was somewhat surprised to find out I had to get a service diagnosis from a "certified" or "Cooperating" Car Shield service shop. It seems to take a long time to get responses from the service company and a final approval from Car Shield. I have been told by Car Dealerships that Car Shield does not approve their service rates and Car Shield requires the dealership to accept their level of pricing or the request for service at that dealership will be turned down. After paying $87.00 a month for 10 years ($10,440.00) without a single claim, you would just approve the repair. Now that the car is getting older and needs certain repairs, I'm disappointed the process takes so long and is not always in favor of the Car Shield member.
Joe, thank you for sharing your concerns. According to our notes, we have not received any communication from the repair facility regarding your recent concerns or any submitted estimate for review. In order for us to move forward with the claim process, we do need the repair facility to contact us directly with their findings and any necessary documentation.
We understand how frustrating delays can be, especially after your long-standing commitment. Please know that we strive to work with all repair facilities; however, coverage and pricing must align with the terms of your contract. If a dealership declines to work within those guidelines, we’re happy to assist in locating another certified facility in your area.
If you have any questions or need help coordinating next steps, our customer service team is here to assist at 1-800-587-4162. We appreciate your patience and the opportunity to address this.
Very helpful resolve my issue. The gentleman arrived on time, but was given the wrong between streets..
Loretta, thank you for your feedback! We're glad to hear your issue was resolved and that the gentleman arrived on time. We apologize for the mix-up with the street information and appreciate your understanding. If you need anything else, we’re here to help!
All questions were answered. And we took care of my situation with speed and accuracy.
Barbara, thank you for your review! We're glad to hear all your questions were answered and that your situation was handled quickly and accurately. We're always here if you need further assistance!
My experience was awesome with Car Shield! Everything was taken care of right away with my car! I would definitely recommend them!
Carol, thank you for sharing your experience! We're thrilled to hear everything was taken care of promptly and that you had an awesome experience with CarShield. We truly appreciate your recommendation and are here whenever you need us!
Good service until I was turned down for my thermostat housing!
Eugene, we apologize for any inconvenience this has caused. Upon claim review, coverage decisions are based on the terms outlined in your contract. If you have questions about why the thermostat housing wasn’t covered or would like us to review your claim further, please don’t hesitate to contact our Customer Service Department at 1-800-587-4162. We're here to help clarify and assist in any way we can.
My experience with Carshield was a great experience. The two individuals who I spoke with was very professional. All the question I asked was answered.
Thank you so much, Donnie! We’re truly glad to hear that our team handled your questions with professionalism and provided a great experience for you. Your kind words mean a lot to us, and we’re here anytime you need support.
Repair shop has had my truck for almost a week and I am still waiting to hear if the trouble will be covered
David, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
It should have been completely paid. Subaru dealer told me they said something caused the problem that wasn't true. They only paid part. Disappointed
Charlene, we understand your disappointment and appreciate you bringing this to our attention. Upon further review, it appears we will only be issuing a credit for the head gasket, as it was determined to be the initial cause of failure. Please note that any failure resulting from continued operation is excluded under your contract.
If you have any questions or concerns, please don’t hesitate to contact our Customer Service Department. We are here to help in any way we can, including reviewing the claim details with you and providing a clear explanation of your coverage.
Car was towed tow truck was paid, but because they couldn't find the exact diagnose of the problem I had to pay for my own rental car was not very happy about that
Drew, we understand your frustration and appreciate you sharing your experience. If a diagnosis couldn’t be confirmed, that can unfortunately delay rental eligibility. If you have questions about your claim or coverage, please contact our customer service team at 1-800-587-4162—we’re here to help clarify and assist however we can.
My 1st time using it. Very impressed. Very nice. Thank you..
Sheri, thank you for choosing us for your first experience and sharing how impressed you are. We appreciate your kind words and look forward to serving you again in the future. If you ever need assistance, we’re here to help!
It was great. The agent was very helpful and knowledgeable about my contract
Irene, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
I mistook the insurance provides payments for routine checkups, which of course it is not. However, the folks I worked with, both prior to my ordering the service and later when I cancelled it, we're both friendly and courteous.
Thank you, Art, for sharing your experience and for recognizing the friendly and courteous support you received. We’re glad we could assist you clearly and look forward to providing any help you may need in the future.
It took a little bit of time to get an okay on my service. I wanted my advisor's recommended part which was more than Car Shield would cover. I ok'd to pay the difference and work was completed.
Thank you for sharing your experience, Carol. We appreciate your patience during the process and are glad that your advisor's recommendation was completed to your satisfaction. Please don't hesitate to reach out if you need anything else in the future!
It was good. I have gotten redundant emails wanting us to add the vehicle coverage as it was. No longer own the. Vehicle.
Ann, thank you for your feedback. We're glad the overall experience was good. We apologize for the repeated emails—those can sometimes continue during the update process. Since you no longer own the vehicle, the emails should stop soon. If they continue or if you need further assistance, please feel free to contact our customer service team at 1-800-587-4162.
Having a good experience so far good results just waiting to see what happens A friend
Thank you, William, for sharing your positive experience and trusting us as you move forward. We're committed to providing ongoing support and excellent results, and we look forward to assisting you through every step ahead.
The repair took aver 2 weeks because Car Shield had to have so many reports, pictures, and Inspections. That was hard, but saved me about $6500, which was excellent.
Margaret, thank you for sharing your experience! We understand the process can take time, especially when multiple reports and inspections are needed, but we’re glad it led to significant savings of $6,500. We're happy we could help and appreciate your patience throughout the process.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Artric, thank you for reaching out. For further assistance regarding your concern, we recommend contacting our customer service team at 1-800-587-4162. They’ll be happy to review your request and provide any available updates.