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CarShield

Overview

CarShield has a rating of 4.2 stars from 4,869 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop and great experience. CarShield ranks 1st among Auto Repair sites.

service
2,061
value
101
shipping
36
returns
38
quality
90
This company responds to reviews on average within 1 day
+19
How would you rate CarShield?
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Texas
1 review
0 helpful votes
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Time to start repairs
February 2, 2025

I was having problems with my ac/heating system and a leak of some kind. I take my car in for repairs. It took the inspection to occur over 3 days. The approval almost a week. I ran out time with the rental before my car was repaired

Date of experience: January 6, 2025
Alicia G. CarShield Rep
3 months ago

Linda, we apologize for any inconvenience this may have caused. We are always working on providing better services each day to ensure a better customer service experience. We appreciate your feedback.

Indiana
1 review
0 helpful votes
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Fine
March 29, 2025

I contacted them about an intermittent noise in my front end and they contacted a repair shop and made an appointment. The repair shop did have a high (4+) rating, but I had to cancel that appointment based on my wife's schedule.

Date of experience: March 19, 2025
Alicia G. CarShield Rep
1 month ago

Bryan, we appreciate the time you took to leave a review. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.

North Carolina
1 review
0 helpful votes
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Approval
February 3, 2025

My Mechanic will not work on my car because he has to stay on the phone with a Carshield representative to get the approval to do the repair. Then the Carshield representative will not agree to the amount the book allows to do the job.

Date of experience: January 20, 2025
Alicia G. CarShield Rep
3 months ago

Phyllis, after further review, it appears we have authorized the repairs on your vehicle. The contract does explain that all parts and labor hours are verified per nationally recognized labor guides. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.

Texas
1 review
0 helpful votes
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Con Artist
April 1, 2025

I have not had any experience with you. My car is the only thing I have covered and it is OK. As for Home safe, etc. they are all con artist and I do not want any of them. So stop them if you are involved.

Sami Aeverman

Date of experience: March 22, 2025
Alicia G. CarShield Rep
4 weeks ago

Sami, it appears the review you left is about a different company. We would appreciate it if you would like to leave a review reflecting your experience with CarShield. Please call our Customer Service if you have any questions or concerns.

New York
1 review
0 helpful votes
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Car rental
February 3, 2025

I would like car shield to know that the gentleman I spoke to at customer service named Carl was extremely helpful getting me a car rental at Enterprise in Iowa City, Iowa. Carl went out of his way to help me and I was well I don't think I've ever used this word before but I was giddy and very comfortable as Carl took complete charge of everything did everything for me and he made it very easy no stress no worries and I wish I could thank him more! I hope car shield realizes and values Carl's dedication.
Thank you,
Corey King

Date of experience: January 16, 2025
Alicia G. CarShield Rep
3 months ago

Corey, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.

Pennsylvania
2 reviews
0 helpful votes
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Not worth it
March 5, 2025

Third is not worth my time they didn' t go look at my Jeep just assumed it was like that for a while they paid $348.00 I am stuck $3000 bill I can't afford and have to sell it as is

Date of experience: February 23, 2025
Alicia G. CarShield Rep
2 months ago

Gale, we apologize for any confusion regarding your coverage and the claims process. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.

Washington
1 review
0 helpful votes
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Heater core replacement
March 10, 2025

When my heater core went out. I brought my truck into a repair shop. Now this is a very big job to replace the core. But having car shield gives me peace of mind knowing my repair costs are covered 👌

Date of experience: February 28, 2025
Alicia G. CarShield Rep
2 months ago

Daniel, thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with us has been positive. It's feedback like yours that truly reinforces the value of the coverage we provide and the positive impact it has on our customers' lives. Please do not hesitate to reach out if you need anything else.

Nevada
1 review
0 helpful votes
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Three Strikes
January 19, 2025

Car shield came through in the end. A month or so earlier I needed a fuel pump and an after market pump was sent to be installed. This pump last also 2 months. Car shield ended up sending 2 more pumps and they also failed. I thought they were going to send a 4th after market fuel pumps and I would have to pay a deductible.
Car shield authorized Chevy to install their fuel pump and I did not have to pay a deductible.
Way to go Car Shield

Date of experience: January 9, 2025
Alicia G. CarShield Rep
3 months ago

Bill, we appreciate the time you took to leave a review. Please don’t hesitate to call us if you need anything else!

Georgia
1 review
0 helpful votes
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Satisfied but surprised
March 31, 2025

My van situation was taken care in timely manner. Everyone were very cautious and helpful. Surprised to come and get a person to talk with. Rental car was provided which was a great plus due to time it took to get car back.
Was surprised thst me deductible was 100.00 not 50.00 as stated in contract. Wanted my car back so paid it.

Date of experience: March 21, 2025
Alicia G. CarShield Rep
1 month ago

Marjorie, we appreciate the time you took to leave a review! However, upon further review, your recent claim file indicates your deductible is $50. It appears there was an out-of-pocket expense for the differences in labor times between what the repair facility charged and what was recommended by a nationally recognized labor guide. Please don't hesitate to contact us if you have any questions or concerns.

Massachusetts
1 review
1 helpful vote
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Waisted a week still no car
January 21, 2025

I called for an approved shop. My Truck sat there all week only to get, come get your truck I'm not going to do the work. I'm going on week 2 and over 2 hours on the phone to a dozen of you associates. My truck is at a 2nd repair shop as of last night. Still no car or truck for me to drive? Can you escalate this to someone can help!

Date of experience: January 11, 2025
Alicia G. CarShield Rep
3 months ago

David, that is unfortunate to hear the shop no longer wants to work with us. It is at their discretion whether or not they choose to work with us. After further review, it appears a rental was reserved for you. We advise having the new repair facility call our claims department with the diagnostic, including part numbers, to proceed in the claims process. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.

Indiana
1 review
0 helpful votes
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CarShield preformed well.
February 6, 2025

I had a transmission problem with one of my cars. I notified CarSThe television Adshield, and they told me to take it to a reputable repair shop. ~ The repair shop was authorized to make the repair, and the process went smoothly.

Date of experience: January 27, 2025
Alicia G. CarShield Rep
3 months ago

James, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!

Florida
2 reviews
0 helpful votes
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Totally Disappointed
January 26, 2025

I had a problem with my engine in my car and was told to go to the Mercedes Benz dealer. The dealer said that the problem was in the engine. When they called Car Shield to get the problem fixed they were told that it was not covered. I called Car Shield to say that you advertised that the engine and electrical problems were covered. They said not this…. As soon as I got back home I canceled Car Shield and would never recommend the company to any of my friends, family or clients.

Date of experience: January 16, 2025
Alicia G. CarShield Rep
3 months ago

Joseph, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.

California
1 review
0 helpful votes
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SCAMMERS!
February 9, 2025

ABSOLUTELY WORSE COMPANY EVER! The employees are rude asf, they will rip you off I would NEVER recommend them to anybody their just as bad as ox car care they all need to be $#*! down they tell you you have to wait 25 days and hit a certain minimum of miles before they do anything which is bs they WON'T give you your money back either.THEIR PATHETIC! RUN don't walk and save your money

Date of experience: January 30, 2025
Alicia G. CarShield Rep
3 months ago

Bryana, we apologize for any confusion. We send out the contract at the time of sale and address on the sales call the required waiting period. Our contracts include a waiting period that must be completed before you can file claims. This is to make sure there are no pre-existing conditions with the vehicle. If you have any questions or concerns, please contact our Customer Service Department for further assistance.

North Carolina
1 review
0 helpful votes
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I recommend CarShield very highly
February 16, 2025

Associates were very knowledgeable and helpful. Questions I asked about time vested before claims can be filed, when will the deductible be met, were answered quickly.

Date of experience: February 6, 2025
Alicia G. CarShield Rep
2 months ago

Denise, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!

Maryland
1 review
0 helpful votes
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Disappointed
April 13, 2025

Deductible change, I'm not a new customer but the changes where made when we renewed our contract, the ads claim they stay the same from the first time you sign up

Date of experience: April 3, 2025
Alicia G. CarShield Rep
3 weeks ago

Betty, we apologize for any confusion regarding the changes in deductibles between your old and new contracts. Please note that deductibles remain consistent for the duration of your current contract. However, when you start a new contract, both rates and deductibles may change. If you have any questions or concerns, please contact our Customer Service Department at 1-800-587-4162 for further assistance.

New York
2 reviews
0 helpful votes
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Breakdown outta the blue
January 21, 2025

From break down Jan 4th until Jan 7th very good & smooth experience. Included tow to primary mechanic & move to dealership when primary mechanic said job was too much for him.
During those two tow jobs I had no charges at all with platinum plan. Supposedly my car won't be diagnosed until at least February 7th. After all of that & repair takes place I'll be able to give final review. This is my 1st experience with Carshield. I have high hopes right now. 👍

Date of experience: January 4, 2025
Alicia G. CarShield Rep
3 months ago

Sam, we appreciate the time you took to leave a review. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.

Texas
1 review
0 helpful votes
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I thought I was doing the right thing purchasing this when my actual warranty ran out. They have covered ZERO of the things that have gone wrong. They claim they cover AC and the engine but they don't! Have had this coverage for 4 years. They don't cover turbos like they claim or even miss firing cylinders. DONT WASTE YOUR TIME OR MONEY!

Date of experience: February 24, 2025
Alicia G. CarShield Rep
2 months ago

Journey, we understand your frustration and apologize sincerely for any inconvenience this may have caused. Upon further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.

Virginia
1 review
0 helpful votes
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Diesel truck repairs
March 29, 2025

I took my car into a dealership to get it repaired. They got in touch with car shield and ask them to come and look at the track and let them show them what's wrong with the truck. Carcield immediately told them what they would pay, and the dealership went ahead and fixed yet. I zipher had to step in and be a part of what car shield offered. They paid everything and I paid my deductible. It was easily done, and I had no brainfade!
I was so happy that I had car shield

Date of experience: March 19, 2025
Alicia G. CarShield Rep
1 month ago

Jane, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.

North Carolina
1 review
0 helpful votes
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I did not get to experience car shield yet.
January 22, 2025

I received a replacement engine *******. On the other hand, the odometer still showed 155,000. I applied, I paid I monthly premiums. I replaced I alternator, without carsheild. Did not know, they covered that. Someone told I apply, for reimbursement. They denied it. Then, stated;" the monthly bill Auh increase, but the part still covered ". I received 2 20 dollar copays of twenty dollar emails, with no pay option. I did not get reimbursed. So, ion know if I should invest or not,after 90 days or more. But okay

Date of experience: January 12, 2025
Alicia G. CarShield Rep
3 months ago

Adriniadora, we apologize for any confusion regarding your coverage. After further review, it appears there were issues with getting the correct odometer reading at the time of sale, which led to a change to the policy we can offer. Our coverage plans vary depending on the age and mileage of the vehicle. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns regarding your coverage. We are here to assist in any way we can.

New York
1 review
0 helpful votes
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My first experience 😊
February 9, 2025

I was having issues with my radio and Sirrus XM, I called CarShield first and explain my situation. The young lady that helped me was very professional, she listened to my questions and guided me through the process. Once the problem was resolved, I was happy to have my radio working properly. Thank you.

Date of experience: January 21, 2025
Alicia G. CarShield Rep
3 months ago

Piera, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!