From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
My automatic payments had been accidentally stopped. Your associate and I straightened the matter out and my automatic payments setup is continuing. Your associate was very nice, kind, and helpful.
CarShield representative handled my claim personally, expertly and completely to my satisfaction, from the start of my claim to the completion of my claim.
He took control of the complete situation., made me feel important, and treated me as though he truly cared about getting my claim processed to my satisfaction.
Mary, we appreciate the fantastic review and are thrilled that you found our service helpful. If you have any further needs or questions, please reach out!
Engine went bad and car shield covered it without any problems getting it done
Robert, we truly appreciate you taking the time to leave a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
My car didn't have any problems while I had your insurance. I liked the fact that I wasn't inundated with phone calls or letters, or emails.
Cheri, we're definitely sorry to see you go as a customer and we appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
You all didn't do wear and tear claims, but I'm satisfied with what you did cover
John, we appreciate the time you took to leave a review. If you have any questions about your policy don't hesitate to give us a call. We are here to assist in way we can!
I was afraid at first because I never had any issues with my car but car shield employees made me feel comfortable
Lashaunda, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
My experience is they take care of things quickly and efficiently.
Rosie, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
So far my experience with car Shield is greatI so far. Hope in the future they will take care of of my vehicle as they says on their commercials as they say but for the first time I used them they are great so far so good hope it stays that way
Ursula, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
My transmission needed to be replaced and CarShield replaced it with no problems $8000 was the total bill ( 2019 Lincoln Nautilus)They stand behind their word.
Marvin, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
From the first phone call to start the process, my service center Beech Monroe,completed the process with a phone call to car shield to verify covered parts work started when delivered!all seems good..
Albert, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Dont believe that you can choose your mechanic for repairs.
Margaret, it is at the Repair Facilities' discretion whether or not they choose to work with us. We will work with any ASE Certified Repair Facility. Please don't hesitate to contact our Customer Service at 1-800-587-4162 if need assistance in locating shops in your area. We are here to assist in any way we can.
Car shield paid for my repair and I was very pleased with the service.
Mary, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
I had been a customer with Car Shield for five year. Two weeks ago my transmission crashed and they stood by their contract and I am in the process of repairing my car.
Chris, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
I'm glad I have carshield protection for my car needs. I have heard a lot of good things about them.
Lorena, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Good. Car dealer not very happy with dealing with car shield representatives. I need to find a different service center for further repairs
Mark, for comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
Since I never had to use it, I cant really say how the coverage is. I can say that while I called twice, the second representative was less that polite and helpful.
Sheryl, we appreciate you taking the time to bring this matter to our attention. We are always looking for ways to improve on providing an exceptional Customer Service experience. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
People were polite on the call, I had no problem with the call.
Robert, we are delighted to hear this! Please do not hesitate to reach out if you need anything else.
Unfortunately, my car broke down early on Saturday so I was close enough to the dealership to take it in and drop it off and when they came back and told me I needed a whole new engine and that it would cost me about $8000 I whipped out my car shield membership card and handed it to him and I said can we give this a try so the dealership did what they had to do on their end and unfortunately because of it being the weekend and then a holiday Monday it seemed like time was dragging, but both the dealership and car shield were working very diligently on their end. I turned in all my receipts as long as I have had the car they reviewed it that process took me a little time to learn, but I figured my way through it with the help of one of the representatives so they sent out an inspector to look at the vehicle. Discussed with the dealership with that they would take care of and the prices that they would agree on and from there, everything just fell into place instead of having to install a whole new engine. It was some gear crank in the engine, blah blah blah, and that reduce the price to about $2500. Well once the inspector took a look at everything he said it was covered and all I paid was my deductible. I was ecstatic. I wasn't sure if this was going to be the real deal or if I had got stiff, but I'm so happy I got car shield thank you guys.
Diana, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
I HAVE A CHEVY TAHOE AND ALWAYS USE GM DEALERSHIP FOR MY REPAIRS AND RECENTLY MINE WILL NO LONGER ACCEPT CARSHIELD.
John, for comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
The team was very helpful in taking care of me they answered all of my questions good doing business with you
Robert, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cathy, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.