From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The gentleman that we talked to was great in helping us get the insurance
For our truck.
I called to update my credit card info. She also answered a general question about what was covered under my contract.
Milliemo, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Car shield provides excellent customer service. It feels good knowing my car is covered. Customer service is friendly and understanding
Fshontae, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Had some financial difficulties and ask to move my payment date back a few weeks! The Customer Service Agent understood my situation and was able to grant me additional time to pay! She was professional, kind and respectful!
Lozell, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
It was a wonderful experience. I got what I expected and more. I got my vehicle fixed plus a rental while the repair shop worked on my vehicle.
Tammy, we're thrilled that you've had a positive experience with our services and we exceeded your expectations! We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Found out what was covered and what was not covered in my plan
Steven, thank you for your valued support and for taking the time to leave us a review. Should you have any more inquiries or concerns regarding your policy, our dedicated team is readily available to assist you. Please do not hesitate to reach out to us, we'll be happy to address any questions you may have.
I am very pleased with how quickly the claim was resolved and the call to confirm everything was taken care of.
John, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service, and we're delighted to have met your expectations. Please don’t hesitate to call us if you need anything else.
I love my car but my engine shut down. Thanks to CarShield, my car was repaired by my mechanic, and saved me $4,000. I paid only my deductible. I would not have been in a position to get it repaired right away. This also included a rental car while the repairs were being made.
Jacqueline, thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with us has been positive. It's feedback like yours that truly reinforces the value of the coverage we provide and the positive impact it has on our customers' lives. Please do not hesitate to reach out if you need anything else.
Like the plan offered plus I feel the sale rep offered me a plan I could use
Kenneth, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
They arranged for a towing service to transport our vehicle to a shop, ordered the part and took care of all the costs, also made arrangements for a rental.
Rachel, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
The whole process was handled very professionally and the problem was resolved.
Albert, thank you for your review and we are delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Unfortunately I had to contact Carshield because smoke and fumes were coming from my car Took my car to a repair shop to get an estimate on the repair.Catshield was contacted and within thirty minutes everything was a go. Thank you Carshield for prompt and very courteous service.😀
Felicia, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
Customer service was very helpful to me and understanding to me situation
Janet, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
I had to call 3 times a day for 3 weeks to have anything done. People said they would call and I never received a call. I had to pay for my own rental the first week because the claims guy went on vacation without telling anyone and he didn't submit my claim. Then Carshield's did get me a rental once the other adjuster took over then he left town and it was passed to 3 other people after that still with no communication to me or to the shop. Now we have the car at another shop to get the job done properly and we have finally come to a decision after this claim person did do something. And now carshield isn't letting us have a car rental and the part is still a week from shipping. They have never called me and I always have to call everyday. Zero communication and claims people not getting to my claim for days at a time.
Anthony, we understand your frustration and apologize sincerely for any inconvenience this may have caused. Reviews like yours, help us to identify and target the areas where we need to improve. If you have any further questions, or concerns, or would like to discuss the claim in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
It was great years ago so I'm back had car shield in the late1990's and it came in handy as far as car maintenance go's.
Torren, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
On one hand I have a 2020 Ford F150 that needs your service.
On the other hand I have a 2024 Ford F150 that has bumper to bumper coverage.
The rep I spoke with was very helpful and understud my problem.
Very nice rep.
Augustine, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Outstanding processing in getting my car to a reliable auto repair facility.
Jerry, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
The people made it very easy to understand how it works they let me know what was covered how much any deductibles would be and gave me peace of mind. After pricing new vehicles, seeing how expensive they were I thought this would be a good idea since I'm gonna be holding onto my vehicles that I have now. This seems like a good idea just for a little lecture assurance that if I do have any major problems, I would have some coverage for it. So I think it may be money. Well spent hopefully I won't ever need to use it but just the peace of mind, knowing that I would have some assistance was very comforting.
Edward, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I was very satisfied with my experience when I filed my claim. Quick turn around, little paperwork, no hiccups. I have recommended car shield to several people.
Jennifer, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
I called and explained what I was going to have done with my car and your rep said it was covered-when I got to the car place-the guy had to check for himself-he told me later the part wasn't covered and they said I never called Car Shield-I did call and don't like to be challenged
Deborah, we apologize for any inconvenience this has caused. We advise having the repair facility call our claims department with the diagnostic including part numbers to start the claim and verify coverage. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Arthur, thanks for the review, and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.