From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The first claim cost me over 800.00 still had a turbo speed sensor code.
Second claim code for speed sensor, no start. No problem found. Cost me 125.00
Third claim code for turbo speed sensor, no start agin. Finally got the turbo speed sensor replaced, nothing on no run claim, cost me 175.00
I am glad that I purchased a CarShield warranty after my factory warranty expired, because it has saved me from paying thousands of dollars in repairs for my van. I have mentioned to family and friends about getting a warranty with CarShield.
Lolita, thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with us has been positive. It's feedback like yours that truly reinforces the value of the coverage we provide and the positive impact it has on our customers' lives. Please do not hesitate to reach out if you need anything else.
The agent was very knowledgeable and was able to answer and address my questions and concerns.
Linda, we're thrilled that our team was able to provide you with all the information and assistance you needed. Our goal is to ensure you have a seamless and satisfying experience with us. Please remember that we're always here to help. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
First of all,no shops wants to disassemble an engine for free to make a video of an failing engine,dont know if I want to pay for my next month because carshield is nothing but a joke
That doesn't want to fix my car
Luisa, we apologize for any confusion regarding the claims process. In some instances, it may be necessary for the Administrator to request a complete teardown to accurately diagnose the source of the malfunction. This is due to the fact that our warranty policy only covers the specific components explicitly listed in your coverage agreement. If you have any inquiries or concerns regarding this process or the terms of your coverage, please do not hesitate to reach out to our Customer Service Department for further clarification and support.
The Customer Rep Aaron was very polite and helpful. He explained the new policy thoroughly.
Veronica, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
It's not Car Shield that did anything wrong, it's Ciocca that told me they do not except Car Shield anymore after I had the Truck looked at. Crazy! The thing is they knew that I had Car Shield months ago!
John, we are always here to help locate repair facilities that will work with us. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
Deny, deny and deny. Expected some service instead of none.
James, that is unfortunate to hear and we apologize for any inconvenience this has caused. Upon further review of your account and the specific repair requirements, it has become clear that the necessary parts were unfortunately not included in the coverage outlined by your current contract. However, we want to assure you that you have a high level of protection with your existing plan, and we'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. This will ensure you have a comprehensive understanding of your contract's benefits. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
The engine light came on 1st time for my 2010 Dakota Made an appt. With ACCC, they called CarShield
New experience and hassle-free and the Dakota is on the road again!
Warren, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
You tell people one thing in order for them to buy your product and then once you get it in order to cancel it cost money and you say it doesn't and you don't get to use who you want to use because real dealers use OEM parts not manufactured or other parts
Windy, it does not cost anything to cancel our month-to-month policies. After further review, it looks like you canceled after your due date. All future payments have stopped but your coverage will remain active until 2/21/25. It is at the Repair Facility's discretion whether or not they choose to work with us, we will work with any ASE Certified repair facilities. We do send out the contract at the time of sale and address on the sales call that at the Administrator's election, repair or replacement of covered parts will be made with parts of like kind and quality, including but not limited to new, used or remanufactured. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
It adds piece of mind knowing it's available and that I'm covered.
Julia, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Well, finding something leaking in my driveway had me take my car immediately to the dealership. That same day, Car Shield called me to say that they spoke with my service advisor and that they OK'd the parts I needed, and that I had a $100.00 deductible. Then they offered me to get a rental car! I told them I could use my husbands car. However, it was great that they offered since I hadn't ev en thought that far!
Mary, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
On point fo what I needed 2 know.
Very helpful, resolved my issue.
Mark, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
I was satisfied with the way they worked with my dealership in getting my repairs done
Patricia, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
As always the representative is polite an courteous an made the experience easy
Walter, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
That above, says it all. However, I will add very friendly and knowledgeable.
Charles, we're thrilled that you've had a positive experience with our services. We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
I went out to start my car after a few days of 10 degree and below weather. The week before it was also that cold but the car started right up. The mechanic I called said I probably needed a new starter. I called CarShield for the first time. They sent a tow truck. The driver charged the battery for a few minutes and then started the car up. I drove it to get a new battery and the car's been great since then.
Theodore, thank you for your valuable feedback and for taking the time to leave a review. We're delighted that your experience with us was positive and that you were able to take full advantage of the benefits provided by your coverage. Don't hesitate to give us a call if you need anything else.
I seem to be wasting my money on my extended warranty. I filed my first claim this week after paying premiums for over a year. The repair facility indicated that CarShield was asking as many questions as they could to find a reason to deny the claim. Finally when they got to "Corrosion" of the part; they deemed it was enough to deny. This was a part normally covered but since there was corrosion on a part on the underside of a vehicle driven in the northern states in the winter.
Michael, upon further review, it was determined that the claim was denied due to the specific exclusions outlined in your contract. We want to assure you that you have a high level of protection with your existing plan. To help you better understand your coverage and benefits, we would be happy to provide you with a detailed breakdown of your policy. This breakdown will clearly outline what is covered, what is excluded, and any limitations that may apply. We encourage you to contact our Customer Service at 1-800-587-4162 if you have any questions or concerns. Our representatives are available to assist you and provide the information you need to make informed decisions about your coverage.
I enrolled in Car Shield in October of 2022, pumping $130 per month into this company. Never had a claim until recently when my clutch burned out and the car was totally disabled. CarShield would not cover this, but when I asked for a rental car for the time the car had to be in the shop, they refused.
Cathie, we understand your frustration and apologize sincerely for any inconvenience this may have caused. Upon further review of your account and the specific repair requirements, it has become clear that the necessary parts were unfortunately not included in the coverage outlined by your current contract. However, we want to assure you that you have a high level of protection with your existing plan, and we'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. This will ensure you have a comprehensive understanding of your contract's benefits. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
After contacting CarShields everything went smoothly until I was told to press 1 for English, that's when everything went south. What should have taken 5 minutes took about a half hour because the person on the other end of my call couldn't speak English. That was very frustrating. I remained calm and we made it through. Why do you ask to press 1 for English when you don't get a person who speaks English.
Stephen, thank you for bringing this matter to our attention. We understand your frustration and sincerely apologize for any inconvenience or negative experience this may have caused. We value your feedback and are committed to continuously improving our customer service to provide an exceptional experience for all our valued customers. If you have any further questions, concerns, or require additional assistance, please do not hesitate to reach out to our dedicated Customer Service Department. Our team is ready to assist you and ensure that your needs are met.
I haven't had any problems with Car shield but neither has my car, lol..
David, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Rick, we appreciate the time you took to leave a review. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim outcomes, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.