From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
This service does what it says it's gonna do! No games & their staff is knowledge, professional & helpful!
Excellent service, very pleasant and cheerful customer service personnel
Joseph, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
When getting my sons car fixed car shield was very helpful. I hate they didn't cover most of the labor but overall I'm satisfied and have recommended them to others.
LaQuinta, thank you for your time and review! Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
Being our first experience dealing with Car Shield, and not sure what to expect, we were made to feel
At ease. We were treated with respect and courtesy. We would recommend your company to everyone we know. Great job!
Carl, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
My experience was absolutely professional. This was my first experience and I was completely satisfied
David, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
My vehicle has been at the shop since January 31st and it's now February 11th. Hopefully the adjuster will show up and get it moving to fix my vehicle. Also I was promised the vehicle for 7days and you only paid for two days. I was promised a refund for 4 days. Your updates with customer is horrible and why we can speak to upper management. The service this time with you was horrific
Donna, we sincerely apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
My car needed service on a day you were closed. I could not get the ok for the work to be done. I had the work done anyway, because I needed a car for traveling. The work that was done was not covered on my contract. (gold) so I paid $1,700 thanks for explaining why and what needs to be done next time next I might need your help kevin carthen
Kevin, thank you for your valued support and for taking the time to leave us a review. Should you have any more inquiries or concerns regarding your policy, our dedicated team is readily available to assist you. Please do not hesitate to reach out to us, we'll be happy to address any questions you may have.
Im still waiting for the jeep place to get back with me but car shield has always been there for me... and thank you for that :)
James, we're thrilled that you've had a positive experience with our services. We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
So far I only had to use Car Shield once and it saved me over $2000. There was no problem with my claim and the staff at Car Shield was very helpful.
Kathy, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Everything was good experience the lady knew what she was talking about I would recommend anybody to for carshield
Harold, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I took my car to Windward Ford for a/c repair 02/04/25 and they said they were waiting for car shield inspection. It is now 1 week and nothing has been resolved.
Karen, after further review, we recommend you contact our Customer Service at 1-800-587-4162 to discuss the most recent updates to your claim. Our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time.
Our service garage handled the arrangements. The service manager said Car Shield was always good to work with.
Tammy, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Got all my questions answered, git me to the right dept,thanked m e for being a valued customer.
Toney, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
The phone rep was professional and friendly. Unfortunately another possible claim was not covered. My sunroof opens but doesn't close and you would think that it's like another power wimdow but it's not covered. This is now about 4 to 6 items that have not been covered with carahield
Louis, we understand your frustration and apologize sincerely for any inconvenience this may have caused. Upon further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. However, we want to assure you that you have a high level of protection with your existing plan, and we'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. This will ensure you have a comprehensive understanding of your contract's benefits. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
Good service get your car fixed radiator hose is leaking out
Troy, we're thrilled that you've had a positive experience with our services. We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us.
She was very nice and knew how to handle my concerns right away.
Teresa, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
As the car gets older, the repairs add up. Its nice to have financial help
Denver, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
The person was very helpful and explained everything satisfactory.
Robert, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
My transmission failed in my 2018 Tahoe at 130,000 miles and the process to have it towed to the shop and have the part replaced was seamless. CarShield communicated throughout the entire process and I was really impressed. The representatives were pleasant and knowledgeable throughout the process and answered any and all questions.
Vincent, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Good information,I want a location of a auto shop near my home
Lloyd, we appreciate the time you took to leave a review. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
April, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.