From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Most times I take the for repairs,I'm not cover and the engine light is on
Called car shield with estimate and parts were ordered. My shop called me to tell me car was done
Bernard, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Well I've had a CarShield plan for a little while now now my car has broke down I received my plan book after it broke down. So as I read and find out that there are three maybe four plan options which I was never told. So now I'm in a position that the plan I've been paying for may not cover what is wrong normally I do my own work but I self diagnosed the issue and it's not listed so I tried to up the plan that it is and I was told I can't ever upgrade my plan so I might have to come out of pocket for the repair while paying for this plan which wud be worth it if it covered this issue which can happen to all makes and models..
Sammie, our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for. However, we are always working on providing better services each day to ensure qualifying vehicles are getting the most adequate protection available. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Able to make a deal comparing other similar vehicle warranty rates.
Anthony, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
The rep on the phone was amazing very knowledgeable and knew exactly what I wanted for my service. Hope you have more like her.
Albert, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
I got carshield for peace of mind, and that's what they have delivered each time I've used it for break downs
Thanks Rodney
Rodney, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
Love having CarShield,saves me alot of money when things go wrong with my vehicle and only one low monthly payment.
Ruben, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
Had repairs and your $#*!ing company would not cover the def pump and module
David, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
A part that is on the oppiste of the one replaced will be need to be replaced shortly could been replaced
But have to wait untill it is totally worn out mecanic said it was about 90% gone now
Pat, we appreciate the time you took to leave a review. We're committed to ensuring you have a clear understanding of your coverage. Our Customer Service Department is readily available to assist you with any inquiries or concerns you may have regarding your plan. Please don't hesitate to reach out to them for further clarification or support. We value your peace of mind and want to ensure you feel confident and informed about your coverage details.
So your commercials continue to imply that you don't have to worry about a big bill at the end of your repair. Well, my repair bill still cost me over $1,300. Why? Because there are small print items in my contract that aren't covered.
Vernon, we understand your frustration and apologize sincerely for any inconvenience this may have caused. Upon further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. However, we want to assure you that you have a high level of protection with your existing plan, and we'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. This will ensure you have a comprehensive understanding of your contract's benefits. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.
I have a 2016 Ford F-150 covered by CarShield for several years. I have not had any problems until recently I heard a grinding noise from my drive train, so I took it to my Ford service shop. They discovered the differential was the problem. During their inspection, they also discovered my vacuum pump was leaking. Turns out I had two problems and didn't even know it. The dealer contacted CarShield and the process was all "hands off" for me. The items were covered and everything was worked out between my shop and CarShield. It was painless and thankfully for the coverage, saved me nearly $4000. I have no intention of giving up my truck and will continue to cover it with CarShield.
Thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with us has been positive. It's feedback like yours that truly reinforces the value of the coverage we provide and the positive impact it has on our customers' lives. Please do not hesitate to reach out if you need anything else.
Took car into Pep Boys for electrical problem with accessories. After about 15 minutes they identified problem as a blown fuse, fixed it, and sent me on my way.
Richard, we're happy to hear this! Please don't hesitate to contact us if you need anything.
Having a roaring noise when driving and air conditioner not cooling. Diagnosis not covered how else can i find out what's wrong with vehicle if diagnosis not covered.
Christine, we are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
It was easy and they delivered beyond expectations & I was very satisfied with what they covered
Timothy, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Car Shield helped me with two repairs both times I paid more out of pocket than I was expecting. Overall, you guy's are cool.
Jerald, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Awesome very prompt. No problems at all. Thank you. One call and it was taken care of.
Elizabeth, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
The representative took the time to address my concerns, then advise me about my options. She then proceeded to make the necessary arrangements to get our account back into a favorable status. Very much appreciated.
Karen, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
I had it for a few year now an first time using it, The service was really good and my car was ready n repair in a couple of days. Will surely recommend it to my friends
Nato, we're thrilled that you've had a positive experience with our services. We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Car shield always fix my vehicle whenever something happens to my truck
Fernie, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I Love Car Shild they got back with the garage my car was in done repairs fast got my car rental fast love the fast response
Kathryn, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mario, we understand your frustration and apologize sincerely for any inconvenience this may have caused. Upon further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. However, we want to assure you that you have a high level of protection with your existing plan, and we'd be more than happy to provide a detailed breakdown of your coverage and the specific parts that fall under it. This will ensure you have a comprehensive understanding of your contract's benefits. If you have any further questions, or concerns, or would like to discuss your coverage in more depth, please don't hesitate to reach out to our dedicated Customer Service team at 1-800-587-4162. We're here to assist you and provide all the information you need.