From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Extremely organized and fantastic customer service. They authorized a brand new factory transmission and out of a total cost of $ 5500, I was responsible for $ 9.68. Are you kidding me? Totally unexpected.
Needed to change how my payments are being made and how to make payments. I closed my credit card usually used and needed to contact Car Shield.
Carolyn, thank you for taking the time to leave a review! Please don’t hesitate to call us if you need anything else.
I received more than half of the amount to repair my starter at Firestone to
Gloria, thank you for your feedback! We’re glad to hear you received assistance with your starter repair and that our customer service team was courteous throughout the process. If you need anything else, we’re always here to help!
I call today and they answer all my questions with respect very good customer service will continue with car shield services thank you for your support
Thank you, Rosemary, for sharing your experience and for your kind words about our service team. We’re dedicated to providing helpful and respectful support, and we're thrilled to continue serving you moving forward. Your confidence means a lot to us!
With my last repair, I believe if I didn't have this service, I would've been in a situation where the top quality service would have been extended to me. This service made sure, my repairs were right!
Travis, thank you for your kind words! We're so glad to hear that your coverage helped ensure your repairs were done right and gave you peace of mind. It's great to know we could be there when you needed us most!
Fast and painless process The payment was all made by dealership or garage of my choice. No problem at all
Thank you so much for sharing your experience, William! We’re delighted to hear the process was smooth and payment through your trusted dealership went effortlessly. We truly appreciate your kind words and look forward to assisting you again whenever you need us.
Have not had a bad experience with car shield, will let you know when that day comes
Richard, thanks for your comment! We're glad to hear you haven't had a bad experience with CarShield so far. If you ever have questions or need assistance, we're always here to help—just give us a call.
My car is now unusable. I complied with the Advertising but the reality is that they squirmed out...
Pat, we understand your frustration and apologize for any inconvenience. Upon reviewing your account, we do see that the master window switch is covered, and we are currently awaiting estimates from your repair facility. However, some other parts needed for the repair are not listed under your contract. Your plan still offers a high level of protection, and we’d be happy to provide a detailed breakdown of your coverage. Please contact our Customer Service team at 1-800-587-4162—we’re here to help.
Only called for an opinion! Sales rep was an amazing young man and a sure value to this Company! Were it not for him! Most likely would not have signed up!
Very dissatisfied Faithful customer and feel this is a issue I should of got help with
Antoinette, your concerns are important to us, and we want to make things right. Please contact our customer service team at 1-800-587-4162 so we can review your situation in more detail and see how we can assist you.
I am completely satisfied with car shield. They have saved me money on two different occasions. I think everyone needs car shield.
Thank you, Deborah, for sharing your positive experience! We're so glad Car Shield has been able to save you money and provide confidence on the road. Your kind words mean a lot, and we're here whenever you need us.
John lowered my two premiums so that both of my vehicles wre below $200/month.
Thanks so much, Paul, for sharing your experience! We're thrilled John was able to find you valuable savings while keeping everything hassle-free—please reach out anytime if there’s anything else we can assist you with on your coverage or service needs.
My checking account was hacked and the bank had to close my account and open a new one, but the bank failed to notify me and my monthly billing by carshild was kicked back. I received an email by Car Shield advising of the issue. Thats how I found out what my bank had done. It was a mess having to call everyone of my accounts to straighten my billing. The lady at Car Shield was so gracious and had total empathy for me and advise me to call back with my new bank information. She said not to worry. That was peace of mind for me. And, I asked her to please send me what is covered under Car Shield. Also, I'm a past General Motors service manager I I know about mechanical failures and about extended mechanical policies. Resolved to conclusion..
Matthew, we know dealing with a hacked bank account can be overwhelming. We're glad our representative was able to offer support and peace of mind during a stressful time. It's great to hear everything was resolved, and we appreciate your insight as a former GM service manager. If you need anything else, we’re here to help.
The few times we have tried to use your service it's been extremely difficult and frustrating!
Carol, we apologize for the frustration and difficulty you've experienced when trying to use our service. That’s never the experience we want our customers to have. Your feedback is important, and we take it seriously as we work to improve our process and support. If there’s anything we can do to assist you further or help address any unresolved concerns, please don’t hesitate to contact our customer service team at 1-800-587-4162.
When our car broke down we had to call Car Shield but! We first pulled out our contract to see the suggestions it tells us to do it made everything efficient and effortlessly. We used one of their preferred repair facilities and we were on our way to being able to get the issue at least handled. The repair shop then talked with Carshields claims department and let them know what the problem was with our vehicle. The repair facility assistant manager then let us know that we will be getting a call from Carshields claims examiner to speak with us about how we wanted to proceed with the repair i. E. meaning do we want to pay more for the repair facilities parts or use Carshields parts that will be shipped to the repair shop this was the information from the repair facility. We waited for the call and waited and the day was drawing to a close so we called Carshield back and let them know we had not heard from the claims examiner for a repair to be approved. We were immediately put in contact with the claims department and to our surprise to claim it already been approved they had talked with the repair facility and the facility was trying to put their parts on saying that this was what it needed without talking to us to see if we wanted their parts or the parts from car Shield, this would have made the out of pocket expensive for the repair facility. After learning this we let Carshield know that we are willing to get the parts shipped from them and just have our $100 deductible and our claim was approved again but with our decision wether to use the facilities parts or Carshields. If you require a diagnostic ran on your vehicle you are responsible for the diagnostic which is in our opinion better than marked up repair parts. Our experience with Carshield was reliable, efficient and transparency was definitely a part of the situation we had. Thanks again and we implore you to read your contract it's self explained.
Angela, thank you for taking the time to share your detailed experience. It’s great to hear that reviewing your contract upfront helped make the process more efficient and that you were able to take advantage of one of our preferred repair facilities. We’re glad our claims team could assist in clarifying your options and that you ultimately felt the process was reliable, efficient, and transparent.
We appreciate your reminder to read the contract thoroughly, as it truly helps customers understand what to expect and how to make informed decisions during a repair. If you ever have questions or need support in the future, we’re here to help. Thank you again for being a valued customer!
It was great very nice and pleasant to speak with. Job well done.
Lucy, thank you for the kind words! We're glad to hear your experience was great and that the representative was pleasant to speak with. We truly value your continued membership over the years and appreciate the trust you’ve placed in us. If there’s anything you need, we’re always here to help.
Some things we wish it covers that it doesn't, but that's in the contract.
George, we are always looking to improve our contracts, and we appreciate your honest feedback as it helps us better understand the needs of our customers. If you have any questions or concerns, don't hesitate to get in touch with our customer service team at 1-800-587-4162.
Excellent service and keeps you abreast with all information.
Kema, thank you so much for highlighting your positive experience and our communication. It's wonderful to know our team kept you well-informed every step of the way. We truly appreciate your trust and look forward to supporting you again anytime!
At my age money is tight. I'm alone $1000 isn't easy to get. Please think about it I took this to help me. Not to keep paying out of my pocket an pay the monthly payment
Patricia, thank you for expressing your concerns. We understand how crucial it is to have reliable coverage, especially when managing expenses independently. Please remember that coverage is determined by the specific terms outlined in your contract, and items such as brakes and rotors may be excluded under maintenance clauses. If you have any questions about what is or isn’t covered, or if you’d like to discuss your options, please contact our customer service team at 1-800-587-4162. We are here to assist you in any way we can.
1.) My Experience with Car Shield was okay, but it could have been better. I had a compressor replaced on my 2002 CAMARO SS at Wentworth Tire. Because Wentworth Tire was not an approved Vender by Car Shield, you guys made me pay more than the $250.00 Deductible for this repair. 2.) It should not take 3 to 5 Business Days for Car Shield to give out any REFUNDS, like they did in my REFUND case. The minute that a REFUND(S) are approved by Car Shield, then they should be back in your Bank Account within seconds...
Kevin, thank you for sharing your experience. We’re glad the repair was completed, but we understand your concerns. Upon further review, it appears there were discrepancies between the part prices provided by the repair facility and those listed in a nationally recognized labor guide, which resulted in costs beyond your $250 deductible.
Regarding the refund timing, we understand that waiting 3 to 5 business days can be frustrating. While we process refunds as quickly as possible once approved, the actual timing can depend on bank processing times, which are unfortunately outside our control.
We appreciate your feedback and are always looking for ways to improve our service and processes. If you have any further questions or concerns, please feel free to contact us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Melvin, wow—what an incredible outcome! We're thrilled to hear everything went so smoothly and that you received top-notch service and coverage. A brand-new factory transmission with less than $10 out of pocket is exactly the kind of support we aim to provide. Thank you for sharing your experience!