From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
This is the worst company ever, they take so long to answer the phone the shops cannot wait on hold, they will not refund you money if they do not pre-approve the work.
I called in for the shop and spent 4 hours on hold waiting, I used another phone in the shop called in just to be told I have been on hold in the wrong department. Once i finally get a hold of someone they denied my claim even though i had the top policy,
When I called in to cancel the policy the representative said and I quote "You ain't had nothing better to do than hold yo phone on hold for 4 hours.", then she said "Yo car aint going to get fixed over night" when i told her mine was already waiting just to have the part placed she then said, "That ain't how it works with Car Shield"
As a full time nursing student in an accelerated program, with a full time and a part time job i have plenty i could have done but seeing as i need my car i made the time to sit there.
My reviews are on this site and many people have responded to them.
This money grubbing group bilks people like you out of your hard earned money and gets away with it.
Help me shut them down by filing a complaint with the Better Business Bureau in your area. Most importantly, DONT CALL THEM!
They do fix what they say, if its not any reason it broke besides a act of god. You gotta pay for labor to rip it out and rip it down, just to see it they will cover it. Then pay once they say no. If's it electrical or uses electricity your going pay outta pocket. It's a old system that covers old parts. Basically just the cam and gears, and plates and bands in transmission none of the electrical switches. Most have at least 6+. Save your money for your repair as these guys won't help you.
The price and "Platinum" plan I was initially quoted suddenly got switched to a more expensive but less expansive "Gold" plan when I was actually trying to pay for this warranty and no one seemed to know why. I know why... this is a classic bait-and-switch deal. And you will wait at least two weeks before/if they pay your mechanic for any car repairs. Just a real shady way to do business. Avoid at all costs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members