- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
100% satified, They refunded the first purchase to make up for the none ordered second one. As they couldn't refund the duties and fees collected by ups. At the end we both lost, So that's about as fair as it gets.
They resent a order that i didn't reorder and i already complained about shipping on the order. Here is the copy and paste email.
Subject: CARiD.com - Duplicate Shipment
We have been notified by our supplier that an additional product was accidentally shipped to you.
We understand that this request can be an inconvenience, but kindly ask that you return the product back to us using the return papers attached to avoid additional charges.
And then.
Please clarify if you want to return the ordered DIODE DYNAMICS® DD1202P - D2H HID Bulbs?
If yes, please note that for returning orders where the reason for return is not a result of a CARiD error, the original shipping cost and $5.50 return fee will be deducted from your refund.
And then.
Hello Millie, What a joke. So, no Confirmation of your refund form I take it. How is this not a carid error? And no reply since.
Even shows double shipping numbers for different days/years
Tip for consumers:
Just buy direct, as they don't take responsibility for anything. They charged $40 usd shipping then another $144 at the door for a $50 item. and say it is the companies fault not theirs
Products used:
light bulbs
They do fix what they say, if its not any reason it broke besides a act of god. You gotta pay for labor to rip it out and rip it down, just to see it they will cover it. Then pay once they say no. If's it electrical or uses electricity your going pay outta pocket. It's a old system that covers old parts. Basically just the cam and gears, and plates and bands in transmission none of the electrical switches. Most have at least 6+. Save your money for your repair as these guys won't help you.
Tip for consumers:
Used car warranty, that don't cover anything. It's out dated.
Tried to get help with new changes to subscriptions, with no success. Not to say it was between months and not reported to subscribers. Then after seeing i cancelled their service, And complained multiple times. Now they added the new fee's "which is shipping insurance, and i thought would be optional" after i asked for them to cancel, because of the shipping insurance issues we where having. Now they are saying all they can do is give me in store credit...
You read the conversation and be the judge.
Hey Agnes,
I'm sorry to hear you received a defective bong, in this case, we can make a one-time exception regarding the route insurance. Would you please send us a video with the defect?
We hope to hear from you soon.
Dustin C · Aug 29 4:37 PM · Appreciate
Sure, here it is. I even banged it to show it has no cracks.
Video1 003. MOV
<https://drive.google.com/file/d/17VScXDm-I9x_PZ7vreGr_Il6dhLw8hMI/view?usp=drive_web>
Aug 30 7:37 AM
Denis
Hey Agnes,
Thanks for the photo! We just processed a replacement glass piece order right now (: The replacement order will get shipped within 1-3 business days!
While we are extending this courtesy to process a replacement order now, please be aware that moving forward Route Shipping Insurance will be required for all replacement claims. The shipping insurance must be added to your cart prior to completing your order.
A confirmation email will be sent to the email we have on file. Once again, sorry for the inconvenience!
Hemper on!
Denis · Sep 02 2:35 PM · Appreciate
Hello, i looked every where for the *Route Shipping Insurance* option and
Can not find it. But i did notice it says +$20 Shipping To Non-US at the
Bottom of the " Products in your subscription" tab. Is that new too? Or is
That included in the shipping i pay already?
Sep 03 8:39 PM
Raul C.
Hey agnes,
Thank you for contacting Hemper Support!
Shipping to international countries cost $20 for both store and subscription box orders. International delivery varies based on the destination country and can take anywhere from 7-21 business days from the date it is shipped out to arrive.
Check your address before confirming your order, we are not responsible for packages that are lost abroad, and a reshipment will incur another shipping fee. There is a possible VAT charge upon delivery. We are not responsible for any customs fees. If you are unable to add route shipping insurance to your order please try a different web browser on a desktop computer or contact us back for further assistance.
Please let us know if you have any additional questions or concerns.
Raul C. · Sep 06 2:51 PM · Appreciate
I understand as it's not my first box that I received from you. This
Shipping Insurance and $20 delivery is new to me. As i already paid a extra
Fee for delivery when we agreed on my subscription price upon check out. I
Don't know what changed, Your shipping provider or what, But Is it's going
To cost more than i paid already. Is what I'm asking?
These robot messages sent are of no help. And I'm still having problems
Adding the shipping insurance as it's not a option or check-able box on my
Screens, now for the third time. Now I also tried a different
Browser."picture attached".
Please let us know if you have any additional questions or concerns.
Thank you,
Raul@ Hemper... Same problem Raul. How many times can i ask the
Same question?
$#*!ty customer service.
Even though you fixed the broken glass issued from lasts month box, you
Still made it like it was a favor. You guys added shipping insurance in the
Middle of the month, without even sending a email to your subscribers. Just
Checked again, I get 10-12 emails per month, not 1 about new changes.
That's not customer service, more like changed our contract without notice.
Makes me not what to deal with Hemper no more. If refunding my order is a
Option as it's 0of3 issued that would greatly appreciated.
Sep 07 8:41 AM
Dustin C
Hey Agnes,
We sorry about this inconvenience but unfortunately we are unable to modify shipping fees since they are coming from the carrier facilities. There is a possible VAT charge upon delivery. We are not responsible for any customs fees.
Please let us know if there is anything we can do to help.
Dustin C · Sep 10 12:39 PM · Appreciate
Hello, As I stated in the last messages. This customer service stinks and I wanted to cancel if anything. NOT upgraded! This is a breach of contract, as the rules changed in between subscriptions without a notice of change, Or a option to opt in or out with new said changes. I would of accepted it, if this was presented at first instead of but I realized your service is under par and i don't wish to get ripped off in the near futureI'm disputing this order through MasterCard as it's fraudulent in nature
7:10 AM
Hello, No this is not okay. As I stated in the last messages. This
Customer service stinks and I wanted to cancel if anything. NOT upgraded!
This is a breach of contract, as the rules changed in between subscriptions
Without a notice of change, Or a option to opt in or out with new said
Changes. I even tried to delete my card info, after I did cancel the auto
Renewal services. That was as soon as i noticed you added this shipping
Insurance in between subscription months. "without a notice". Now you
Charged my card, that u didn't have permission to charge as it was removed
From future purchases. I'm disputing this order through MasterCard as it's
Fraudulent in nature and maybe pursue a contract breach. No means no Cosby
7:21 AM · Viewed
Denis
Hey Agnes,
Hemper is a subscription service, unfortunately, we're not able to refund orders mid billing cycle as your box has already been processed. Upon sign up, you did agree to the recurring feature of our service as we do not have a one-off purchase option. If you wish to deactivate your prepaid subscription, then all you need to do is turn off the automatic renewal and your subscription will automatically deactivate after your last prepaid box is shipped.
Here's what I can do since you don't want to have the subscription active anymore: we can cancel the two upcoming orders after September and refund them via store credit gift card. Please note, per our FAQs, we do not issue any cash or credit refunds, instead, all returns are refunded via online store credit in the form of a Hemper Gift Card or Account Credit.
Please let us know how you would like to proceed.
Hello and thanks to Body Jewerly's Customer Service and especially Terri Cheon, Operating Manager. I am being giving a full refund for our misunderstanding.
I bought a item. Then waited for a shipping status. E-mailed them, got a here we updated it for you, "twice even". Then 2 min later. This
"Body Jewelry Factory <*******@bodyjewelryfactory.com>Mon 07/01/2019, 12:23 PMHi Agnes, Your order was shipped via DHL and the tracking number is 3784#%&230. According to the tracking information it was delivered on Friday, January 4,2019. Here is the link to the tracking info:
Then they noticed they messed up and sent this.
"Body Jewelry Factory <*******@bodyjewelryfactory.com>Tue 08/01/2019, 7:45 PMHi Agnes, Your order was delivered within the time frame and your invoice wasfully paid. I don't know what you mean by you received in doubles. Ourshipping manager has sent you the tracking number as soon as it wasshipped. Our order manager updates when it's delivered. Please let us know what exactly you want to do with the order youreceived. Thank you. Thats means i'm ripped off for $240 can
Here's a snip-it of my in box.
Just to update: I have refused all items upon delivery, as i was told too. Refunds are in process, and gladly welcomed.
0Dope
Subject: Refunds & Credits
JAN 12,2018 | 08:02AM PST
Rahul V. replied:
Hi Agnieszka,
Thank you for writing to us.
Refunds have been processed for following Orders:
Order #: *******
Order #: *******
Order #: *******
Order #: *******
Order #: *******
Order #: *******
Order #: *******
Order #: *******
Order #: *******
Order #: *******
Order #: *******
Order #: *******
Order #: *******
Order #: *******
Order #: *******
Order #: *******
It can take 3-5 business days for the refund to be reflected on your credit card statement or bank account. Refunds must always be issued back to their original payment source.
Thank you,
Rahul V.
Tip for consumers:
Site produces auctions of items that are deceptively miss represented and can and will change in your cart. Even after bid is won.
Hi Agnieszka,
Thank you for giving us good review, we truly appreciate that!
I'm sorry that the items offered on Tophatter didn't meet expectations. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Regards,
Graciela
This is the 2nd time. As you can see i put multiple order #'s in and the auto response only see's one even after the second report.
0Dope.
Dec 8 (5 days ago)
To help
And i have the original emails sent to me without the "fill" from the gold fill in the main titles. And i just received that he refuses to refund me.
Tophatter Support Dec 8 (5 days ago)__________________________________ Re: My Orders Tophatter, Inc. | Dec 08,...
0Dope. Dec 8 (5 days ago)
Sorry to bug but most of the scam issues are from this eis1244 seller
Tophatter Support
Dec 9 (4 days ago)
To me
Type your response ABOVE THIS LINE to reply
0Dope
Subject: My Orders
DEC 09,2017 | 01:02AM PST
Rinat G. Replied:
Hi Agnieszka,
Im sorry to hear that you received an item that may not be authentic. Counterfeit items are not permitted on the platform and if you receive an item you believe is not authentic, we have a process for reporting it while requesting your return. You can request a return for up to 30 days from delivery.
Please follow these steps to ensure that the issue is reported to the seller support team and appropriate action will be taken against the seller when warranted.
Visit My Orders
Click on the item
Click Return this item
Select Doesnt seem authenticYou can read more about our easy return policy here: https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/How%20do%20I%20return%20an%20item%3F
And read about our authenticity guarantee here: https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Authenticity%20Guarantee
The Order #: ******* is preparing to ship, and Tophatter is unable to cancel orders that have a status other than Paid or Unpaid.
When an item has already been shipped, you can get a refund by refusing delivery. The post office allows refusal of packages for up to 3 days from delivery as long as they are not opened. It is very important that you do not open the package. Instead just write refused on the package and send it back in the mail.
Be sure the postal carrier scans the package as refused in front of you because we rely on the tracking information to confirm the package has been returned and process the refund to you. This is very important because we cannot track the package and process a refund if tracking does not indicate refusal and return to sender.
Please contact us after you have refused the package and tracking shows the package is in transit back to the seller and we will be happy to process the refund.
Thank you in advance!
Hope to hear from you soon!
Warm regards,
Rinat G.
Shopping for gifts? We know you want to be prepared! Holidays come with their share of seasonal shipment delays. If you need a package before December 24,2017, be sure to check the expected delivery date on each order.
How satisfied were you with the support we provided today?
Poor | Fair | Good | Great
DEC 09,2017 | 04:55PM PST
0Dope replied:
Sorry to bug but most of the scam issues are from this eis1244 seller DEC 09,2017 | 04:55PM PST
0Dope replied:
And i have the original emails sent to me without the "fill" from the gold
Fill in the main titles. And i just received that he refuses to refund me. DEC 08,2017 | 11:19AM PST
Original message
0Dope wrote:
Hello, all of my gold item orders i have purchased have changed in product description from first description i bid on. Besides the one Order #*******. They went from real gold to gold filled. As i was suspicious anyways, i have caught it before anymore where shipped to I am trying and cancel them before more are shipped. As i have filed a dispute with the credit card in case.
This message was sent to *******@gmail.com in reference to Email ID #:: *******.
[[08c5359a6a19a*******d250e4e56dd8232db**************]]
0Dope. Dec 9 (4 days ago)
Hello, The orders that switched to gold fill are still in paid, besides 1 of...
0Dope. Dec 9 (4 days ago)
And as i re clicked my orders, I see they switched back to gold and removed t...
0Dope. Dec 9 (4 days ago)
Or do i make another help ticket?
Tophatter Support
Dec 10 (3 days ago)
To me
Type your response ABOVE THIS LINE to reply
0Dope
Subject: My Orders
DEC 10,2017 | 10:15PM PST
Rinat G. Replied:
Dear Agnieszka,
The Order #: ******* is already shipped, and Tophatter is unable to cancel orders that have a status other than Paid or Unpaid.
When an item has already been shipped, you can get a refund by refusing delivery. The post office allows refusal of packages for up to 3 days from delivery as long as they are not opened. It is very important that you do not open the package. Instead just write refused on the package and send it back in the mail.
Be sure the postal carrier scans the package as refused in front of you because we rely on the tracking information to confirm the package has been returned and process the refund to you. This is very important because we cannot track the package and process a refund if tracking does not indicate refusal and return to sender.
Please contact us after you have refused the package and tracking shows the package is in transit back to the seller and we will be happy to process the refund.
Warm regards,
Rinat G.
Shopping for gifts? We know you want to be prepared! Holidays come with their share of seasonal shipment delays. If you need a package before December 24,2017, be sure to check the expected delivery date on each order.
How satisfied were you with the support we provided today?
Poor | Fair | Good | Great
DEC 10,2017 | 10:13PM PST
Original message
0Dope wrote:
*******
This message was sent to *******@gmail.com in reference to Email ID #:: *******.
[[55accab0b7e8fac57af418e270fdfe6360ff5e*******198]]
Tophatter Support
Dec 10 (3 days ago)
To me
Type your response ABOVE THIS LINE to reply
0Dope
Subject: My Orders
DEC 10,2017 | 10:16PM PST
Rinat G. Replied:
Dear Agnieszka,
Please disregard last message.
The Order #: ******* is already shipped, and Tophatter is unable to cancel orders that have a status other than Paid or Unpaid.
The Order #: ******* is ready to ship, and Tophatter is unable to cancel orders that have a status other than Paid or Unpaid.
When an item has already been shipped, you can get a refund by refusing delivery. The post office allows refusal of packages for up to 3 days from delivery as long as they are not opened. It is very important that you do not open the package. Instead just write refused on the package and send it back in the mail.
Be sure the postal carrier scans the package as refused in front of you because we rely on the tracking information to confirm the package has been returned and process the refund to you. This is very important because we cannot track the package and process a refund if tracking does not indicate refusal and return to sender.
Please contact us after you have refused the package and tracking shows the package is in transit back to the seller and we will be happy to process the refund.
Warm regards,
Rinat G.
Shopping for gifts? We know you want to be prepared! Holidays come with their share of seasonal shipment delays. If you need a package before December 24,2017, be sure to check the expected delivery date on each order.
How satisfied were you with the support we provided today?
Poor | Fair | Good | Great
DEC 09,2017 | 07:15AM PST
0Dope replied:
Or do i make another help ticket? DEC 09,2017 | 05:30AM PST
0Dope replied:
And as i re clicked my orders, I see they switched back to gold and removed
The fill parts, besides the sellers favor and eis1244. DEC 09,2017 | 05:28AM PST
0Dope replied:
Hello, The orders that switched to gold fill are still in paid, besides 1
Of them. The orders are from seller "eis1244" and seller "favor" order #
*******, order # *******, order# *******, order# *******, order #
*******, order# *******. Order #******* has shipped.
HI there! First, Tophatter customer support is not automated. Every response received is written by a live person. Upon reviewing your account details and support history I see that our staff has responded correctly offering information in regards to your request for canceling the above items.
Because the item was already shipped we cannot cancel the orders. The simplest way of receiving refunds is to mark the unopen packages as "Refused" or "Return to Sender". Once tracking indicates that the packages were refused and are being returned full refunds can be processed. However, I see that each of these items has successfully been delivered. If you have not opened the packages yet, please return them to the post office marked: RETURN TO SENDER. If you have opened the packages return request will need to be open for each order.
Information on how to open a return request can be located in our FAQ here: http://tinyurl.com/h7xokwj.
Warm regards,
Felicia
Hi, What a rip off, please stay away. I have ordered multiple items and read and re read the details, only to see the details switch on the items after the payments where taken. They all went from gold to gold filled right in my order status box. I'll update if they return the monies or if i have to dispute it through mastercard.
Tip for consumers:
I was told to refuse the items from the post office. In which they will start the refund process. As they can not refund, once the items are in transit, only pending or paid can be refunded. " funny thing is" only one of the 7 items i tried to report as a scam are items that are marked "in transit". Just to say they where still in, the paid status. And I got the same email as i tried to re report it.
Feels like a scam from both the sellers and the tophatt staff..
Please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu. Thank you for your patience.
agnieszka hasn’t received any thanks yous.
agnieszka doesn’t have any fans yet.
agnieszka isn’t following anybody yet.
Empty.
DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear Agnieszka,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
The email you received is generic and has not been adjusted to the situation with your order.
We would appreciate an opportunity to improve your experience and fix the issue as soon as possible.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.