CarShieldReviews 5,378

Why buy something when they are spending billions on advertising. Rapper/ television celebrity ice t. Stands there acting like he's concerned as he really owns any car he wishes. I'm not donating my money to ice t a multi billionaire.

Here I am faithfully paying to have my car covered because my dealer warranty was over. I faithfully kept up my vehicle maintenance. Then it happened my car went down in my mind great I got Car Shield... NOT! They refused to pay for my repair after I explained to them even the Hyundai mechanic told me on the low it was a defective engine part that never turned on the check engine light even when the car became undriveable still no check engine light. So car shield wants to classify it as driver error when in fact it was a manufacturer defect and not pay for my repair. They said i would have to go thru a process in order to debate it. Meanwhile I'd be without my car and even while it was in the shop they would not give me a car rental. Basically all the money i paid to Car Shield was apparently just to have a car tow service cause that's all they did and looking at these reviews here these are the ones they don't post on their site the real ones. They are a Rip off I wouldn't recommend them to my dog cause they'd still be useless. I will moving forward come to these reviews as opposed to Google reviews. UPDATE I received a letter from Hyundai recalling my former car for the exact issue that Carshield refused to repair thus supporting what I told carshield the hyundai mechanic told me on the low there was a defect in the engine and that Carshield was wrong to write me off as "operator error" and refuse to pay for the repair.

Car Shield asked for my customer service survey and comments. I was happy to oblige:
Due to my experience with Car Shield, I will spend the rest of my life, educating everyone I know regarding the abomination of the rip-off that Carshield is...$1300 repair estimate and Carshield agreed to pay ALL, but $1253 of it. I will no longer watch ESPN nor Law and Order SVU because of celebrity support and encouragement to steal money from the middle class. What was their cut for promoting false advertisement?... my total cost for $1300 in repairs came to $1736, thanks to carshield's 2 monthly premiums for my 2 jeeps.
PS... why is there no option for no stars?

First I would advise folks to review the BBB rating. They have settled a 1,000 claims this past year in the NW.
I went to their web site after seeing numerous TV ads. Barely finished filling out the info (to get quote supposedly) when I got a call. First guy asked how many miles on car and was everything okay. He then immediately transferred me to Vince (salesman). Vince asked how many miles on the car and was everything okay.
He then went into a sales pitch about the low miles on my car and I qualified for the Diamond level. Hard to get a word in during the sales pitch. He went on to describe the benefits for only $129.99 a month. I asked about other levels of coverage, Vince stated that my low miles made the Diamond coverage the same price as the Platinum and as I was a first time called I could get the Diamond coverage for $109.99 a month. I asked for a copy of the contract.
Vince did not want to send me a copy but said I would get one as soon as I paid the $109.99 and had 30 days to cancel. He stated the contract was exclusionary and if it wasn't listed in the contract it was covered. After going back and forth he finally e-mailed me a sample contract, all 24 pages. I asked him who I should call after I looked this over and made my decision. He wanted to wait while I read it. Told him that 214 pages was a lot of pages to list the things that weren't covered and I didn't think he wanted to wait while I read it. I said that I didn't think he wanted to wait while I read the whole thing. He said take my time and immediately put me hold with music playing.
I hung up.

Other reviews have stated how hard it is to cancel the contract. How they have an excuse for not covering a claim. The BBB has an very derogatory statement regarding reviews and complaints.

Heed the warnings from other Posters. CarShield is [not] insurance. All similar companies use the same model--it's also identical or similar to home service warranties.

Read contract exclusions before you call to subject yourself to a fast-talking "used car salesperson" type verbal assault. Focus on specific exclusions and "what if's" that favor the company not the consumer.

Read here: https :// carshield. Com/policies/Platinum%20Comprehensive. Pdf
Next, Read here:
https://carshield.com/protection-plans/sample-policies/

This is the worst company ever, they take so long to answer the phone the shops cannot wait on hold, they will not refund you money if they do not pre-approve the work.
I called in for the shop and spent 4 hours on hold waiting, I used another phone in the shop called in just to be told I have been on hold in the wrong department. Once i finally get a hold of someone they denied my claim even though i had the top policy,
When I called in to cancel the policy the representative said and I quote "You ain't had nothing better to do than hold yo phone on hold for 4 hours.", then she said "Yo car aint going to get fixed over night" when i told her mine was already waiting just to have the part placed she then said, "That ain't how it works with Car Shield"
As a full time nursing student in an accelerated program, with a full time and a part time job i have plenty i could have done but seeing as i need my car i made the time to sit there.

My reviews are on this site and many people have responded to them.
This money grubbing group bilks people like you out of your hard earned money and gets away with it.
Help me shut them down by filing a complaint with the Better Business Bureau in your area. Most importantly, DONT CALL THEM!

They do fix what they say, if its not any reason it broke besides a act of god. You gotta pay for labor to rip it out and rip it down, just to see it they will cover it. Then pay once they say no. If's it electrical or uses electricity your going pay outta pocket. It's a old system that covers old parts. Basically just the cam and gears, and plates and bands in transmission none of the electrical switches. Most have at least 6+. Save your money for your repair as these guys won't help you.

The price and "Platinum" plan I was initially quoted suddenly got switched to a more expensive but less expansive "Gold" plan when I was actually trying to pay for this warranty and no one seemed to know why. I know why... this is a classic bait-and-switch deal. And you will wait at least two weeks before/if they pay your mechanic for any car repairs. Just a real shady way to do business. Avoid at all costs.