From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I want to know what taking so long to get my car straight and I spoke with the mechanic at the dealer about my car and he said he waiting for claim adjuster to get back with him and it been over a week now we haven't heard back from him
My vehicle was totaled after an accident with a dear on the palisade parkway in NYS. I called Car-Shield because I carried an extended bumper to bumper warranty with them. So I inquired about my contact.and if I was due a refund. Because of the length of the contract and very low mileage.
Victor, we're definitely sorry to see you go and we appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
Very disappointed with a claim. And w6jat car shield paid
That's all I want to say
Kim, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Car shield did a great job making sure my transmission was repaired properly. And providing me a rent a car for the time that my vehicle was in the shop.
Zachary, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Solve my problem with out questions handle my situation once the Service Manager contacted Car Shield
Leatrice, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Car shield is really bad service they sell you warranty for 500 mileage of one month I drive my car month and a half like 5000 mileage and my car broke down and they and they're blaming because I buy the warranty because my car was broke down, which is not that happen and then not coveringso I recommended people to don't buy warranty from the car shield. It's really bad service from them I heard from The other people they do same thing with them they say to you everything they cover and they took the payments from you and they don't wanna pay to you when you need it
Sharoon, after further review, we found that the claim was denied based on the terms and conditions of your contract. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I had a great experience talking with this business, as it was smooth
Denise, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Very professional and will take care of business. Just been through a lot and I made the right choices.
Sewilla, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I was treated very well over the phone when I called for renting a car I needed my claim number.
I got a claim number and was set up my rental.
Very glad to have gotten the CarShield
Thank you
Amita, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
The people r friendly and very helpful! They get right on a claim as soon as u call them. I'm very pleased with them! I would recommend them to everyone.
Diana, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
I have had very good response from car shield during these troubled time and I really appreciate the services. Don't know what I would have done otherwise. Thank you so much.
Brenda, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Car shield provides great service but there's a few changes that need to be made.
1) To many steps to file a claim
2) Length of time to reimburse when you choose your own shop and pay for the repair yourself.Car shield people are very courteous.
3) Will continue to do business with Car Shield.
Johnny, we are always working on providing better services each day to ensure a better customer service experience. We appreciate your feedback! Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Kellie was super! Walked us through the process on our claim and was very kind!
And informative!
Service department called CarShield for request for quote. CarShield provided quote to me and repair shop. Repair shop received the faulty component replacement and scheduled the service date. The component was replaced, CarShield paid their part of the bill and job was closed.
Samuel, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
Dont know why your sending me this but i hope you will be there when i need you for a repair.
Anthony, our reviews are sent automatically based on recent customer interactions. When your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Not willing to work better with repair facilities and longer car rental.
Melanie, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
They made it easy for me to renew my membership. They were empathetic to my problem.
Kim, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I had a change in billing need for my account that Carshield was great in helping me with.
Jonathan, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Very reassuring the customer service support team was so professional
Rickey, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
I went to the dealership for an oil change and was told that the water pump was leaking and needed to be replaced. They asked if I had an extended warranty and I said yes, Carshield. The dealership initiated the claim and I received a call and text from Carshield informing me that the claim was being processed. The dealership later informed me that the claim had been approved. I received my car two days later after paying what I owed (the deductible). It was a quick and easy process. Nice job!
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
I called to change my credit card. It was very efficient and easy to get done.
Larry, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Brenda, we apologize for any confusion regarding your claim. After further review, it appears the claims department has requested certain documentation from the Repair Facility to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.