From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Desafortunadamente el talle4 donde lleve mi auto no hablan español, por lo que creería que car shield siendo mi aseguradora me ayudaría con la intermediación pero no ha sido así, muy desepcionada.
Excellent! Everything was done professionally with no problems.
Willella, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Whatever your contract says that you are entitled to, you will receive it 100%.
The advertisement that we see on television has been true.
Richard, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Actually im tired all these surveys! This is my 4th survey so please stop!
Gary, we apologize for any inconvenience this has caused. Our reviews are sent automatically based on recent customer interactions. We appreciate your feedback.
Very respectful people while helping gather required information.
We appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I had to cancel my orginal credit card due to spam. I changed to new card for payment.
Larry, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
So far this has been a horrible experience. You requested documents from me and the repair shop on 12/18, I sent my documents in on 12/19 twice then again over the weekend I sent via Car shield app. The repair shop has stated they sent everything as well. I need my vehicle fixed and back in my driveway, its ridiculous and very unprofessional that your reps don't know ow to access documents when customers send them in, all we get is a lame $#*! excuse of how you gotta check this and check that. GET IT TOGETHER I BET IT WOULDN'T TAKE THIS LONG IF I WAS A CARSHIE!D EMPLOYEE!
Qiana, It is unfortunate to hear there may be some confusion about your claim and we apologize for any inconvenience this has caused. After further review, it appears the claims department has requested certain documentation from the Repair Facility to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.
My mechanic had all the parts sitting at the garage car Shield would not allow them to use them so I had to wait a week for cars to send them then they said they could not find the part that was needed so they told my mechanic to use his part which we're already sent back to the dealer had to wait another week for him to reorder parts now my mechanic's telling me the parts that Garfield did order we're not complete we were missing a gasket so now it's going to be another week before I get the parts and I'm still stuck without a car car should only paid one week's car rental to cover me while my car was in the garage just a big mess
Marlon, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. We are always working on providing better services each day to ensure a better customer service experience. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
From start to finish the customer service is amazing! Every step of the way I was contacted to be updated on the progress of my claim. The fact that I can keep my car on the road and insured against troubles that would otherwise keep me sidelined and looking to purchase another vehicle is more than worth it IMO. If you haven't already, BUY THIS COVERAGE! You won't regret it, I promise you! There's a reason they're the number one auto protection company in the U.S. if your vehicle breaks down, towing is provided. While your car is in the shop, rental vehicle is available with certain plans. And best of all you're not stuck with a high repair bill. I consider myself the unofficial spokes person for Car Shield because I spread the word to everyone I come in contact with. IT'S SO WORTH IT!
Thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Did not use service in the time I had it. But nice to know it was there..
John, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
After paying car shield for my car repairs, it's nothing like the T.V. Said I had to pay over two thousand dollars out of pocket after paying them for years and my car is still not working properly
Judith, we apologize for any confusion regarding your coverage. After further review of your claim with your transmission, it appears the shop would not allow for shipped in parts which led to the out of pocket costs. The Administrator of your account advised that you do have the option to move the vehicle to a shop that does accept shipped in parts. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. Please contact our Customer Service if you have any questions or concerns. We are committed to ensuring that you receive the best assistance possible.
Very happy to have Car Shield. The whole process went smooth and easy. Thanks again
Berry, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Filing a claim was very easy to do. The staff was very helpful and explained the process thoroughly.
Rita, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
I had gotten a call from someone claiming to be from CarShield...it was from a scammer! So I called CarShield to check my account and all was well. I gave CarShield the scammer's phone number.
William, we appreciate you bringing this matter to our attention! If you have any further questions or concerns, please contact our Customer Service.
Pleased with the response to my call, the representative was very helpful
Harold, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Helpful and nice got the information I needed.got me a rental car when I needed for Drs appts
Cynthia, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Good service gave good information answer all the questions
1st claim and it went nice and smooth.
Zero issues. Happy so far I choose CarShield for my warranty company.
Allen, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
First call to Carshield she was very helpful in finding a shop that would do the necessary work and accept carshield. But after my truck was a week at the shop with no action taken (Avoid Firestone Lakeland, TN!) called carshield back and told them I had to find a new shop and she basically led me to believe I'm on my own. They sure don't mind collecting my monthly premiums.
Mo, that is unfortunate and we apologize for any confusion. For comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
I did not like your service. Every time I needed something fixed it was not covered. I decided to end my contract and put the money I was paying you into a car fund so I can fix it myself.
Linda, we’re sorry for the inconvenience. It is unfortunate when a needed repair isn't listed for coverage on your policy. Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Was told to take automobile to repair shop of choice and car shield would pay for covered charges took truck to choice repair shop they bluntly told me they do not take car shield I had to pay for repairs I called car shield the repersentative told me they have the right to not accept car shileld
Becky, for comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Eliana, lamentamos cualquier inconveniente que esto haya causado. Contamos con un departamento de habla hispana que puede ayudar con el asunto. Llámenos al 1-800-587-4162 y solicite el Servicio al Cliente en español.