From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Love the way you kept me informed about my vehicle when i couldn't get answers from my dealer
Renaldo, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I thought that car shield would cover towing but I had to pay 199 dollars.
Stephen, we apologize for any confusion regarding your coverage. We have emailed you a copy of your contract to the email we have listed for you. Please refer to the Declarations page D2 on your contract for an explanation of your Roadside Protection Benefits. If you have any further questions or concerns, please contact our Customer Service at 1-800-587-4162.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK.
So by the third time I had to tell the operator to recheck because it was paid.
So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
Jose, we appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this has caused. We are always looking for ways to improve on providing an exceptional Customer Service experience. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
I had to pay out of pocket for repairs because Mullinax Cadillac refused to accept Car Shield Warranty.
Mildred, we apologize for any confusion regarding the claims process. We have a support team that is dedicated to assisting our customers locate shops in their area that accept our coverage. We also send out the contracts at the time of sale, which states on every page that No Claims Will Be Paid Without Prior Authorization. We can only cover the parts that are listed for coverage under your contract. The authorization process is vital to identifying the eligible parts and verifying labor hours. If you have any questions, please contact our Customer Service at 1-800-587-4162.
1st experience with Carshield. I took my Lexus for a system error and told them I have Carshield. My service agent took their info. Carshield called me once the car was diagnosed and cost was assessed by Lexus. They went through the details and my final payment to Lexus. It was a nice surprise just how seamless the 3 way transaction was.
Marie, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
The service was good. I did not have any problems with the service. The repair was quick and easy to fix.
Dorothy, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Seamless and easy to fulfill my needs. Will recommend to anyone
Johanna, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Didn't have my car for 5 days for a part that takes 15 minutes to replace and was overcharged by the dealership
Christopher, after further review, the claim was started on a Friday and was paid on the following Tuesday. It appears the shop called that the repairs were completed by Monday and that there was some information that was missing on the final invoice, which led to the claim being paid the next day. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Prompt n courteous response to our inquiry about rental options
Teresa, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
As a continuous member of different 'motor clubs' for 50 years, timing is everything. When a dispatcher indicates an arrival time, that becomes a highly emotional situation.
It could be 2 hours. Fine. Busy is busy. But many previous experiences had their ETA off by a factor of 50% or more. Meaning late. So at the precise second after their ETA of 2 hours, anxiety will start to set in.
I was fortunate to arrange my Car Shield pickup from my home. 99% of the time it's on the road and starting exactly at 2:00:01, the integrity of the 'motor club' erodes at a fast rate.
So one calls back, only to be placed on the original 'hold' phone system and if lucky, doesn't have to start the whole process from the beginning. But the 'remote' sense of these phone centers also adds anxiety.
So I was very pleased when the Car Shield driver appeared at 00:45:00 as expected.
While the world over embraces 'Apps', and the cost to develop is understood, having more direct communication using texting would be a lot better than being placed on hold.
Mark, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Very easy to call in a claim, very nice people on the phone and so very easy to deal with what a joy it was.
Cheryl, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
I was seriously doubtful about Car Shield after paying premium for 2 years but after I filed my claim I was convinced and satisfied with Car Shield I had my wife enrolled back last summer. We are definitely with Car Shield!
Charles, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
First, greetings, then data gathering, then review company policies, then provide appropriate settlement. Viola!
Stephen, we appreciate the time you took to leave a review! Please don’t hesitate to call us if you need anything.
Good experience who weep Sal am who who so dm am am am so eh do am
Jeff, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
I was very impressed with the excellent customer service I received. You don't see that much anymore.I was in the customer Service area for 40 years and I really appreciate that in your company.The reps I talked to were helpful and knowledgeable.
Nicole, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Servicem was granted to repair my vehicle. Unfortunately, one week later the sa me problem existed. I notified car shield and was told to contact repair shop. I was unable to reached them and left a message. Still waiting for a response. I am presently without a vehicle
Arlene, that is unfortunate to hear. We would need the repair facility to contact the claims department to confirm the breakdown. If you have any questions, please contact our Customer Service at 1-800-587-4162.
Was kept informed the whole process. Received verbal call when job was done. Person on the phone answered all my questions.
Michael, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Very good service, only takes a little too much to get an approval.
Miguel, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
But you still covered my water pump
Mechanic started work before sending you pics
You gave me a break
Roger, the contract states on every page No Claims Will Be Paid Without Prior Authorization. We can only cover the parts that are listed for coverage under your contract. The authorization process is vital to identifying the eligible parts and verifying labor hours. If you have any questions, please contact our Customer Service at 1-800-587-4162.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dawn, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.