From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Had a flat tire and within 1 hour the vehicle was delivered at my garage with no problems.
So far, Car shield has not let me down. They have come through time after time thank God for Car shield.
Ron, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
From my claim call to both Carshield and mechanic, my experience was good. Rental coverage & time frame work was completed on my vehicle was great.
Tiffany, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
My experience with CarShield has always excellent. Every claim that I had was evaluated and approved up to having a Transmission replaced.
I've received numerous phone calls from subscribers telling me that CaeShield is being sued for impropriety however, CarShield has never failed me.
Gerald, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
I had a question regarding potential service and what are the steps if and when I need service.
Theron, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Terrible- I called CarShield and was informed my Rear Sunshade motor, (the same as a Window motor) was covered). I took my car to a reputable - authorized desler. Once the diagnosis was submitted-CarShield denied the claim, saying since the Motor was humming, it was probably a Good motor. Yeah, sounds about right- Do internal wiring shorts inhibit the motor to lock up? Yes. That means motor is not and cannot be made to function. Best to change out the small Mortor that lifts and brings the shade down into the rest window package tray.
Arthur, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
Recently, our escape encountered a transmission issue. Our auto repair facility collaborated with Carsheil to replace the transmission. The Carsheil representative ensured that we were kept in the loop.
I reached out to customer service a few times to rent a car and extend it. Whenever I needed help, the customer service representatives were always friendly and helpful. They made sure to find me the resources I needed. Excellent customer service. It was a wonderful experience and I am happy with the services I received.
Stella, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Very pleased. No complaints. I will give me experience to all that would listen. Thank you Car shield. You are the best.
Connie, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
The lady that I spoke with was very professional and very accommodating to resolve the credit card issue
Robert, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Just had to let you know about credit card change.no claims.
Nancy, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I bought this extended warranty while I had less than 30,000 miles on my truck. The price was right and the service is exemplary. I had a great time dealing with the company, and am looking forward to the peace that having this warranty will give me for the next 5 years
Ted, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
My 2015 Subaru Outback developed a loud "whining" noise and I had the belt checked and replaced the wheel hub bearings but the noise was still there. I friend that works as a mechanic told me it was most likely the transmission and I should have it checked out at a shop. That's when I called CarShield customer service and they found a repair shop in my rural area that takes the CarShield insurance.
It was diagnosed that the transmission was bad and needed replacement. CarShield insurance covered a rental car for 2 weeks, while my car was in the repair shop. CarShield also covered the transmission replacemwnt minus my deductible. Our car now drives smoothly again with no more loud noises. I will admit I was skeptical about CarShield at first but so far it has been a blessing to have and CarShield has really saved the day for me and my family. I couldn't be happier with CarShield and the warranty I purchased.
Andrew, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
I took my car to the local Ford dealer when I was having trouble with it. The dealer filed the claim car shield got back to me right away. Let me know what was happening. Everything went very smoothly and they paid the entire claim.
Bill, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
My starter gave out on my 2014 F-150. Once again, CarShield made my repair experience smooth and easy. What would have cost me nearly $500 was just my $100 deductible. So far I've saved thousands on repairs through CarShield.
Jim, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
They are trying to find a way not to pay for covered. The service department tried on 4 different occasions to contact customer service and didn't get a response. The service department worked with me to cover some of the cost that you all denied.
Terry, that is unfortunate to hear and we apologize for any confusion regarding your claim. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
To my jeep in because it was shutting down while driving. The technician said it was oil housing and oil sensor problems also the crankshaft sensor was failing. You guys said prove it. It didn't fail in the shop but it did three times the next day so. Now I got take it back 3days before Christmas. It shut down trying to merge onto the Pennsylvania Highway which is very dangerous. The crankshaft sensor is cover so why just cover it.
Dana, we apologize for any inconvenience this has caused. The Administrator does require a cause of failure, as we can only cover the parts that are listed for coverage per your contract. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
Was too pushy and would not take no for an answer will not take no thank you for an answer just kept over talking me Ma
Roscoe, we appreciate you taking the time to bring this matter to our attention. We pride ourselves on excellent customer service and we will make sure to look further into the matter. Thank you for your time.
The customer service was very helpful. Of handling my payment status.
Leroy, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
My recent auto repair did not qualify for CarShield assistance. However, I did need to use Carshield to have my car towed to the repair shop, and that experience went smoothly.
Bridgette, we appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I love cashier I have no problem to take care of my vehicle and they are very courteous to the customers they're excellent customer service I'll live by car shield I tell everyone about car shield of course you that's the best thing I've ever done what to Get Car 🛡
Emily, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Richard, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.