From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
There is no experience yet! I will let you know when my car needs repairs, and if I will have issues from car shield not willing to pay my dealer or any other car shop! I only called to get some additional information, etc.
Very easy to get a claim started. Very friendly and experienced personnel.
Donnie, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Took my car into a recommended Auto Shop.
The Auto Shop did a diagnosis & told me they'd contact Car Shield with type of repair needed.
Bode, we appreciate the time you took to leave a review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call.
Haven't had to use it yet but updating payment information was very easy.
Darlene, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
I'm not sure why I am receiving this message. I didn't contact Car shield?
I was out of town, on an elk hunt. Didn't have much contact with text, email, or phone calls. So what is going on with my account?
I should only have 1 vehicle. And only one address. Thank you
The associate I dealt with was very friendly and knowledgeable about the product. She pointed me in the right direction and answered all of my questions.
Walter, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I was contacted by a representative, showing concern about how my vehicle was being taken to the same shop 3×'s for what appeared to be the same problem, she then went on to help me find another shop that accepted carshield she was patient and kind, I think we were on the phone for about a hour or so but she wouldn't give up, we googled and researched, she gave me big sister vibes she was awesome.
Kimberly, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
They were prompt, on schedule, informative, no lax. We expect things to be covered and they were. Very nice to be in good hands
Ray, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
The person I worked with was very good. She gave me everything I needed to know.
Gail, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
All my questions were answered and I was made to feel good about getting my policy.
Kelly, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I want to be able to review my payments I make to Carshield. They say that the option is available but it isn't.
Jonnie, we appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this has caused. We are always looking for ways to improve on providing an exceptional Customer Service experience. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
Great! Did a great job on vehicle and was covered for repairs to car A/C unit and much more
Fred, we appreciate your review and are glad we could be of service. If you have any further needs or questions, please reach out!
WONDERFUL! From the moment I first called I was taken great care of. Car Shield scheduled my repair appointment; they arranged for a car rental and they kept me abreast of what was occurring. When I picked up my car, the repair bill was $8,600, (rental additional $1,000). My cost?….$108.00
Yippee!
Angelo, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
The cost to replace the faulty touch screen on my car was covered by Car Shield. However, I was not expecting that Car Shield does does not cover the cost off programming it so it will function properly.
Barry, we apologize for any confusion regarding your coverage. Computer programming is listed in the Exclusions section of your contract. If you have any questions or concerns regarding your coverage details please don't hesitate to contact our Customer Service at 1-800-587-4162. We are here to assist you in any way we can.
Smooth. ACS was positive they could provide help needed to solve my crisis. And they did.
Jonathan, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
I SUBMITTED A CLAIM, AND THE NEXT DAY THE REPAIR SHOP HAD ALL DOCUMENTS AND ESTIMATES. I RECIEVED MY CAR WITHIN A DAY. I HAD NO ISSUES WITH THEM RECIEVING PAYMENT. IT WAS BY FAR THE BEST AND EFFECTIVE SRVICE FROM CARSHIELD
Isilda, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
My experience with Car Shield was very fair and I liked the way they handle my signing up for Car Shield.
Jacquelyn, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I was lied to out right by a representative about bumper to bumper coverage (Platinum Protection) and when it came time to utilize coverage I didn't have Protection for a sensor problem and to add salt to the wound I had to pay for diagnostic fee the worst $500 dollars spent. Read this contract before signing any especially the fine print and try your best to read in-between the lines and record your conversations whenever talking with anyone within this company. Left with a disabled car and a $1000 dollar repair. 👎🏽
D'andre, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. We are always willing to review your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Called Carshield to explain covered insurance on my 2015 jeep. They explained all the coverages and advised what to do and how to proceed with my repairs. After inter acting with the mechanic they sent an inspector to review claim and then approved the majority of repairs,
Jack, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
Quick response and wonderful support. Car fixed quickly with no large repair bill.
Deborah, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Danna, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.