From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Everybody was Very Nice and Helpful.I didn't have know problem with What I needed to know.
Calvin, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
THE LADY THAT TOOK CARE OF ME WAS VERY PROFESSIONAL AND SHE KNOWS HER JOB AND IT SHE TOOK CARE OF MY BUSINESS VERY QUICKLY
Frank, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Great so far. No hassles. Customer service agents were great and explained everything.
Douglas, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Car Shield did not cover an engine fail due to something called slugg in engine. Proper oil changes done on car, any other problem arouse Car Shield never coverd those services either. SAD
Frances, after further review, the administrator has denied the claim due to sludge and lack of maintenance. This denial is per the terms and conditions of your contract. Please call our customer service if you have any questions or concerns regarding the decision or questions about your coverage.
The CarShield customer service agent/representative was very helpful with assisting me in securing a rental car on very short notice. She contacted the rental car company directly to arrange a rental, at CarShield's expense, while my vehicle was in a repair facility. My only requirement was to go to the rental car facility to pick up the vehicle! With each encounter I've had with CarShield they never disappoint, always providing excellent support! I highly recommend this company to anyone needing extended warranty coverage on their vehicle(s)!
Fay, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Car Shield is quick to call when a payment is done and/or rejected. But when it's time to pay for repair Car Shield will do whatever it takes not to pay for the repairs. I could have just taken the money that I paid Car Shield and used it for my repairs. Until Car Shield can ante up for the repairs I am requesting that the DO NOT call me for any payments. I will be seeking legal advice to see where to go from here. I work to hard for my money to have a company take it and not do what it used for.
Anthony, after looking through your claim, it was determined the Repair Facility couldn't provide a cause of failure regarding your vehicle. The Administrator requires a cause of failure, as we can only cover the parts listed for coverage per your contract. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
My customer service rep was amazing from start to finish...so personable, helpful, a great phone presence (patient and kind) that does not shine through much these days. She is an asset to Car Shield. Everything went through smoothly and more! Thank you! Thank you! Happy Holidays.
Edwina, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Very nice people to work with. Nice to their customers. Very helpful
Velma, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Over payed on monthly amount and customer service fixed right away
John, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Terrible. Unable to repair anything totally. Only covers none or minor parts.
Cynthia, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Car Shield was very helpful. A representative called to let me know the difference from what he recommended from what the service department recommended. He left it up to me to choose.
Josephine, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
I have not had an occasion to use them but adding and removing vehicles was seamless. Their attention to detail was spot on. I can only say that when I have to call them the process will be as good.
Marjorie, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
My experience was outstanding. Ever claim has been completed wit satisfaction.
Richard, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
The lady on the phone was Professional Considerate and Patient With my request. And completely my request
Roy
Roy, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Gut taking care of right away the service was very professional
Dina, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Transmission failure and carshield was fast to get it fixed with a rental car for transportation. Thank you
Patricia, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
I needed to verify account information so I called the customer information number to speak with someone. Person I spoke with verified all my information and was very helpful.
Frank, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I was told by the first agent I spoke to when I called to cancel due to finances(& yes he did try to talk me out of it) unfortunately I unfortunately I needed to pay rent & eat! He told me not to cancel then & if I still wanted to cancel then the premium would not be taken out to call before the 12/12/24. I called on the 11th & the 69.99 had already been taken out, I called back & the gentleman I spoke to this time basically couldn't care less except that I should not cancel. I have not used your company so all the money you received from me was pure profit for you. I guess I should have known this was a ripoff company. By the way I am a widow, 76 years old & I live on my social security. Thanks for proving everyone right about Car Shield
Lynne, we apologize for any confusion regarding your account. All calls are recorded for quality assurance purposes and we can verify, after reviewing the call, that the customer service representative did advise you of the correct time frame to call back if you choose to cancel the account before the due date. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Had about three claims every time everything worked out perfect thank you very much for your awesome service
David, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Janet, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.