CarShieldReviews 5,344

The mechanic was unwilling to work with Car Shield. He said he had tried so many times in the past, and it never worked out. Told me they were a scam. They would call him while he was working on cars obviously and then they would put him on for extended periods of time while they hunted down aftermarket parts. He didn't want to put aftermarket parts on my vehicle because he guarantees his work. And then eventually he would hang up because he couldn't hold on any longer. He was Trying to run a business.

While I had it,it was peace of mind for me. Looking forward to there service again someday when I need it. Thank you CarShield.

I was unable to file a claim for the repair of my valve cover gasket on 7/28/23 because Firestone had already started the working on the repair once they realized the problem. I called to do the claim while sitting at Firestone, but was told the claim had to be filed before service even though I was in the building where the diagnostic could have been given for the claim.

I had to make an adjustment and arrange my payments according to my fixed income and the representative did it as soon as possible without any red tape only understanding.

Carshield was very accommodating for my request to cancel my car repair plan. Their customer service did a great job handling my situation.

I have no worries thank you For your service no complaints whatsoever

Great customer service and we wanted peace of mind if anything would happen to our truck.

I was told it would pay for a/c and it did not due to the part that was needed to make the repair.

They informed me that the problems I was having is still covered by the manufactory warranty until 60,000 miles or 5 years. My mileage is 57,995 miles and I should take it to the dealer for maintenance. They also, saved me money by not going any further then they needed to.

I wished I could give both Carshield employees a reward. They worked very hard to locate me in order to be able to send help. I realize now the importance of knowing the last exit or land mark you see. If they can't find you they can't send help. The two young ladies they assisted me would not give up until they felt they had located where I was. That determination kept me calm and assured that it would be okay. I greatly appreciate their devotion. Thank you.

Tried to get repairs again and they didn't want to see me with Car Shield.

Signed up good program, sold my car and canceled. Customer service was great and helped me out of the contract. Another year and I'll be back

Had a question on my policy! Call was answered quickly and question answered.

I had a problem with my new credit debit card and they took time to call me and the gentleman was so nice on the phone and was very cosiderate as I had my card scammed and he was sorry to hear that but it wasn't Car Shield that had scammed it the gentleman was very caring and attentive.

We had our 2017 Ford Escape have transmission failure and this company was the best to work with!

Great customer service and start to finish follow up for repairs, rental car and shop performance, most definitely what I was told for service and repairs, time and parts.

Very good and professional. Polite.and knowledgeable to help when needed.