About the Business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Very helpful and courteous. Not sure about the labor cap. Would like more feedback on that if at all possible. I was told by another company that you're famous for making your customers pay for labor costs.
I have not had the opportunity to use Car Shield yet. We had it on our Ford PKUP and when husband passed away, I placed coverage on my Lincoln SUV in 2020. I certainly hope Car Shield will be there for me in the future if something happens.
Car show was great for me. That was quick the with the mechanic that fixed my car. And I told about 4 people since then about. Carshield is good in my book
I was very pleased with the service I received. It took a little longer than I'd hoped, but the work was accomplished.
It's nice to know your covered for a lot of major issues. Not having to worry about how you're going to pay the service is terrific! I am satisfied with CarShield.
Called CS. Then mechanic. They fixed the car. Yay! No problems
I appreciate all support and the coverage received by Car shield.
I'm very grateful
Thumbs up, so happy we have Car shield. Anyone that has a used car, should check into car shield
I asked if I had a refund but never heard back. Now, you keep asking me for a review over and over. Well, you didn't answer me and expect that I should answer you. That gets you 2 stars only because I am in a giving mood.
I called car shield for roadside service and they said the person would be with me in an hour. A driver by stopped and helped me and I called car shield back to cancel.
My person was very helpful and well spoken very satisfied
We appreciate your support. If you have any questions don't hesitate to give us a call!
I have no complaints because I haven't had a break down with my car.as for the plan I have with the company.
Thank you for your time and review. If you have any questions give us a call!
Dealing with CarsShield has been an excellent experience every time we have spoke with them!
We appreciate your support. If you have any questions don't hesitate to give us a call!
I took my car to the dealership bill kay ford they look my car over for thing i took it in for and they told me what they found other wrong thing with my car which was nothing to do with what i took it in for i took it in for hub bearing replacement left and right side they told me i need a water pump vale cover gasket rad hose and they want to charge 4000.00 dollars i told them no just fix the wheel bearing and water pump and flush rad and replace hose i dont have the money car shield on paid about 1164.00 and i paid about 1361.00 the part was 1500.00 and 875.00 for labor i could have took it to a alley mech.a it would been cheaper the dealer is over price it and no renter car for me for 4days so that why i cancel.with car shield. This is a lot of BULL.
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Everything was good until I had a major vehicle issue and then they decided not to cover the major repair...blaming me for the issue but still repaired the root cause
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Quick to respond and take care of our problem. They are friendly and professional. Monthly rate is fair.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I have had carshield for years I just bought a c5 Corvette and they covered most of my repair bill
We’re happy to help. Let us know if you need anything else.
Car refused to start at home, so I called car shield and they sent out a Roll Back right away, and took me and my car to the Dodge dealership in Marianna, FL Where it was fixed right away, and all I paid for was the $100 deductible. Thanks so much, you are a great team.
R C Thompson
We’re happy to help. Let us know if you need anything else.
Okay I'm having a great insurance ever I'm very satisfied
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.