About the Business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
The customer service agent was polite
I would recommend this company
Still no reimbursement for my 3 day rental. When is that gonna happen?
Returning from my trip and my car became disable. Transmission. Soon as I called they got the ball rolling. Tow to shop designated and rental to follow.
CarShield is a blessing, if you need your Car done, you have it made. Only pay 100.00 dollars down, and the Co. Pays the rest. All the other companies charge 150, or more, and there's a catch to it all, do not get stuck, go with the right Co. And your mind will be at ease
I haven't had a opportunity to use them yet but I know they are very reliable
My experience with CarShield has been wonderful each time my car need to have work done it happened thank u CarShield
First claim! Compounded with another which was handled by USAA from rodent damage.
Totally satisfactory!
Everyone was nice from the start until the finish. Car Shield took care of all my
The Customer service Reps are very helpful and they were able to answer all of my concerns.
Our transmission was gone! CarShield saved us $6,000+ minus the deductible. Thanks CarShield, we are very grateful!
Hoping for a detailed explanation why our claim was denied.
It was explained to the shop who explained it to us.
After I was approved for the maintenance & part for my vehicle, carshield was very slow in the payment process, they had to be called several times for the auto shop to finally receive their payment, I have found why several auto shops do not wish to deal with this company, their response was they were short staffed. So far that is my only complaint with carshield, this needs to be addressed thoroughly so customers won't feel like their being scamed
It has taken a month to get answers on my broke down vehicle. The shop has already said it will need a new transmission but carshield has asked more questions than my life insurance company did. I am without a vehicle and in jeopardy of losing my job now.
From first call to the repair was everything I had hoped
The service was great and the representative was very professional. She took the time to explain the process and answered any questions we had.
Very good prices and informed me of everything was a very patient customer service rep and went over all the details with me
We have always had perfect customer service with friendly, knowledgeable representatives.
Car shield went above and beyond to give us excellent customer service. The entire experience was easy, understandable and fast. Everything was explained to our satisfaction and the rep was friendly and very helpful. We understood everything before we got off the phone and felt comfortable that we are now protected and covered for a good price.
Dealership was very professional and efficient and they stayed in touch with carshield through the entire process.
Got a proposal JUST IN CASE I decided to buy my leased car. Decided to lease a NEW car so didn't need Car Shield coverage.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members