From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Immediate response to all concerns regarding coverage on repairs
Carlos, it is unfortunate to hear that you have not had a good experience with us. Please give us a call at 1-800-587-4162 to get your feedback to better understand your situation and see how we can help.
Good. Still waiting on our truck to be repaired. Expecting it being returned with no further problems.
Thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
It was easy for me, as auto mechanic shop filed the claim. First thing that was covered. Was happy that it was made easy. Just wish there was coverage for other problems I had IE leaking strut, and also oil changes.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Everyone I talked to was extremely helpful. I was given the names of some repair places which were close to me. Carshield made the initial contact for me. Car shield took care of my main issue. I was a little surprise that they didn't cover my truck release. But all in all satisfied. Willing to continue my services with them
Beverly, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Forgot to update information when new card was received. Person was helpful.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
My overall experience with Carshield was really good. I had the service since February. They offered a really good deal for my vehicle. Thankfully, I didn't have to use any of the services for my vehicle but it was great to have the coverage when I needed it.
Thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Needed another copy or contract and booklet that comes along with it
Thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
The service was great. Had a person who understood my problem and took care of my concerns.
Thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
Everything went great.The electric door locks stopped working. The shop replaced the door locks. They work like new. Thank you for your services. 09
Thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
My battery light came on and my car was limping. I didn't know what was wrong. I called my mechanic and he told me it was probably the alternator. I called Car Shield from the auto repair shop and they contacted the shop by phone and started a claim. My car was fixed four hours later. Thanks Car Shield.
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
There's not enough decent shops to choose my truck has been in the shop for a week now & still not fixed or even knows what's wrong
Cliff, for comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
I gave several customer service reps my phone number, confirmed my car rental and got there and was told they tried to reach me at the number given to them by Car Shield reps hence no rental. Had to reschedule for the next. There has to be some empathy for the customer who is apparently caught up on a catch 22 with claims. Never thought it would be this horrible
Janice, that is unfortunate to hear and we apologize for any inconvenience this has caused. We are always willing to explain the claim process with you and address any issues that may occur. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I was able to have my car fixed fast. They approved everything within a short time.
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
That is unfortunate to hear and we apologize for any inconvenience this has caused. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
The Ladies in customer service and gentlemen are always helpful and very friendly...
Thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Did things per policy and did not have any issues. I am pleased with the coverage and customer service
Travis, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
The process fo claims is very confusing and kind of moves slowly. The reason I purchase protection like this is so that when the unexpected happens like it did with me that I'd be ok and not have to worry about repairs. This process has given me and the shop I choose in their network the run around it is sad
That is unfortunate to hear and we apologize for any inconvenience this has caused. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
My mechanic was required to not only submit estimates with full breakdowns but videos of the problem. Then videos of the car, vin, dipstick and all back and forth along with maintenance records.I got the car back over 6 weeks later and the shop still hadnt been paid. Everything took exorbitantly long which was unusual as i never experienced that before. Plus they didn't even honor everything they should have
Roger, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Just take the five star rating...and be happy about it. Great Job with my vehicle needs
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.