From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Dealer was able to to handle directly with carshield paid for most of the repair
Professional and pleasant. Situation was handled to my satisfaction
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Told customer service I was unable to log into my account on the app. I was to delete and reinstall the app. I did this several times to no avail. Next customer service said they would IT department contact me. It's been 5 days with no response.
John, we apologize for any inconvenience this has caused. Please make sure the email you are logging in with is associated with the email you have on file with us. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
When you are on a fixed income and have your debits to be drawn on the date it should, debiting it earlier can cause problems with your accounts with other bills.
Margie, after further review of your account it appears the payment ran on the regularly scheduled date of the 19th of the month. Our records indicate you called to move your due date on the 23rd. We do require notice in advance in order to stop payments from running. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Was told the trucks repair would not be covered. Was not happy about this decision. Filled out an appeal form and within 2 days I was contacted saying after a review they were going to pay. Glad about that but shouldn't have to go through all this when something breaks on your vehicle.
Larry, we are happy to hear we a were able to assist with your repair! If you have questions about your coverage please give a call.
My car was taken to the same auto shop multiple times I expressed my concerns regarding taking it back for a third time and the representative tells me we'll give them one more try. I feel this was disregarding my time and my feelings as a customer
Lita, we apologize for any misunderstanding regarding your vehicle being taken to that Repair Facility. According to our records they supplied the part, so they would be the most helpful in diagnosing and resolving the issue with their part. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Pleasant. Questions were answered. Representative were nice & patient with me. What I'm not happy about are the multiple emails asking me to rate my experience. I've completed 2 survey/questionaire. Now this?
Dawn, we are pleased to hear our team was able to answer any questions you had! Our reviews are sent automatically based on recent customer interactions and we apologize for any inconvenience this has caused.
Jonathan in claims likes to hear himself talk. I don't.
Getting a supervisor to assist is pointless.
Monica, we appreciate you taking the time to bring this matter to our attention. We have a Claims Assistance Department that is dedicated and skilled in helping our customers during the claims process. We are always looking for ways to improve on providing an exceptional Customer Service experience. We appreciate your feedback.
Recently had a broken windshield from a large rock thrown up by another vehicle while driving. Learned that you don't cover glass.
Julia, we apologize if there may have been confusion about your coverage. We are always happy to explain your coverage details. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
Handled well and timely to insure continuing coverage. By agent
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
There was no sales pressure and I felt the terms were fair. I also felt I was treated with respect.
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I never got to experience a claim thru carshield. I have just been hearing a lot of bad reviews from certain customers that had a claim thru carshield
Jay, we have had over 2 million customers and the negative reviews online are a tiny fraction of our business. We’re happy to stand on our record of 19 years in business and our claims department pays out over $12 million in claims every month. That said, we are always working on providing better products and services each day. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
My problem was my app no longer works—after I paid off my balance. Customer service was just fine. It's my app that no longer functions. What's up with that?
Ralph, we apologize for any inconvenience this has caused. We aware of issues with the App and are currently addressing them. We advise to uninstall the app and download it again. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Still waiting for approval over a week now. No other problems so far
Phyllis, that is unfortunate to hear and we apologize for any confusion regarding your claim. After further review, it appears the we have received the requested documentation form you, we advise it may take 2 business days to review the information. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Got a leak in the radiator took it to the shop. They got a hold of you guys. Everything was taken care of in three days.
Thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
What a great experience, he turned in for a repair once car shield Received what was needed from the repair company. It was confirmed that same day. Strongly recommend you get them if you don't.
It took a minute for approval, however so far so good. Still a ticking noise in the motor that has not been addressed. Maybe later.
Thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
The compressor on my SUV air conditioner stopped working in Arizona 105 degree heat. Took the car to a service center. Car Shield gave same day approval. Paid my deductible and all work was completed.
Sjr
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
Satisfied that they were able to fix my ride but the repetitive request for information that had been sent numerous times did nit add up to why my claim was close and I ws stuck paying for rental out of pocket while my suv was still in the shop.
Derrick, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Very pleased with the service and end result. Very thankful and grateful couldn't be happier way things turned out. Highly recommend you to anyone
Jeff, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I give 4 stars for the first time making a claim. I learned a lot.
That is unfortunate to hear and we apologize that there may have been confusion about your coverage. We do go over what is covered with you on the initial phone call and also send you the policy right away to review. The contract does go over the details of the coverage and explains that all repair parts and costs are verified per nationally recognized labor guides. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're happy to hear this! Let us know if you need anything else.