From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Needed a major repair, would not pass inspection due to check engine light on
Some repair shops refuse to do repairs using carshield, and after one started the process, it took almost a month for carshield to approve the repair, so I was without my truck for a month. (Many calls and long hold times, garages just don't have the time to deal with).
John, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
My experience was okay, it took a long time for my claim to go through but when it did, the process picked up
We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department for assistance with any questions or concerns.
I am happy with the quality of the work performed. I am a little disappointed in the fact that all labor was not covered especially since I went to a car shield in network repair shop.
We apologize that there may have been confusion about your coverage. We do go over what is covered with you on the initial phone call and also send you the policy right away to review. The contract does go over the details of the coverage and explains that all repair parts and costs are verified per nationally recognized labor guides. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Got all my answers for now. Waiting for authorization on a repair.
Thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
This company called me and wanted me to bundle homeowners insurance with car insurance. I've been getting notices in the mail for quite a while. Finally, I told them that I don't own this home. The Rep said "thank you, I'll make a note of that and we won't call you anymore." Wonderful!
We appreciate the time you took to leave a review. Thank you for your feedback!
My air conditioning unit went in my SUV and all I had to pay was my deductible. So it worked out just like they said it would. I'm impressed. And I'm very thankful that I had car shield.
Thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
When my car broke down I attempted to contact Car Shield; but apparently they was not car shield. I was told that car shield did not pay claims in KY and had law suites with various repair companies. They tried to get me to cancel my policy and file a com,plaint to get my money back that I had paid into car shield; I decided that did not sound correct. I took my car to the dealership and they contacted car shield and got the ball rolling. It took some time(3-4 weeks) but car shield did honor lmy claim and paid all but 885.00. I am very happy that car shield stood by their claims and repaired my car. Thank God.
We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department if you need anything else!
Was trying get information on my truck what they can cover and found they don't deal with fluid
Thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
I haven't had to use our service yet.
My car, a 2013 Mazda has been a great car. I haven't experienced any problems as of yet.
Thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
I had a repair totaling $2900 for a transmission repair. The dealership did not want to take Car Shield, because of the reputation they had, for not covering repairs. I highlighted, in the Car Shield contract, what they said they would cover. They dealer made an exception and it was paid. Of course I did have to pay my deductible of $500. That was such a relief!
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
Being able to get a rental for a week from CarShield is great but the dealership still has my car with no idea when the part will come in or when the vehicle will be repaired. So I am only able to use vehicle for a week paid by CarShield but need to pay the additional cost on my own.
We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department if you have any questions or concerns.
I have made contact with several Delicious regarding a repair to my vehicle only to be informed they do not accept claims under CarShield due to previous bad experiences which were not detailed.
Sharon, we appreciate you taking the time to bring this matter to our attention. We have a dedicated and skilled team that provide our customers assistance in locating Repair Facilities. We are always looking for ways to improve on providing an exceptional Customer Service experience. We appreciate your feedback. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
The representative was friendly and answered questions quickly.
Thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
My grandson is driving my jeep,he was very impressed no hassle,no problems and no run around
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Second response. Had car in shop for routine service when technicians discovered that the serpentine belt needed replacement. Called customer service after the fact for I did not have time to run around to find another service center but was told that I did not follow the procedure which I accept at my fault. Unwilling to assist me so I ate the out of pocket cost for replacement. Seeing I pay for my contract, I would think that Car Shield would be understanding and assist me with the replacement.
David, that is unfortunate to hear and we apologize for any inconvenience this has caused. We do send out the contracts at the time of sale, which states on every page that No Claims Will Be Paid Without Prior Authorization. We require the Repair Facility to call in to start the claim based off of their diagnostic and estimate. This information is used to ensure the repair is listed for coverage on your contract. And to verify the costs for parts and labor. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
My experience was not bad. But it would have been better if Car Shield would have paid 75 percent of the cost instead of 40 percent. This is why people are so frustrated with warranty companies cuz they don't pay enough of the total cost.
Benjamin, that is unfortunate to hear and we apologize that there may have been confusion about your coverage. We do go over what is covered with you on the initial phone call and also send you the policy right away to review. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department if you have any questions or concerns.
I have the platinum package so i was told that my work on my vehicles would be covered
Ella, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Good morning I want to talk about the semi OK deal that transpired with car shield. I had a problem with my car sensors and I took it to the dealership who called car shield and Kasia stated they would cover the repairs. What I did not know was that car, wanted to send parts to the dealership that the dealership would not accept, so there was a price discrepancy between what car shield would pay and what BMW was offering for the part in the end I had to pay the difference. The overall repair came to roughly over $3000, which car she paid 2200, I had to pay the rest which is roughly $800. This was still a very good deal and I did not have to come up with the whole 3000 but my service contract stated that I should only be paying 100 so this was $700 more than I was prepared to pay, but I paid it, so enclosing this is not a great deal but it was a OK semi deal and I can accept that at this time. Thank you.
Kenneth, that is unfortunate to hear and we apologize that there may have been confusion about your coverage. We do go over what is covered with you on the initial phone call and also send you the policy right away to review. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department if you have any questions or concerns.
I signed up 2 years ago. Process was easy. Customer service is good. However for the last 3 months, the mobile App has been down. When I log in to make a payment, it says I don't have an active policy. WhenbI call CS, they assure me that I do and the payment can be made by phone. Besides that I can't see anything as not my policy. I had 3 major repairs come up and they didn't cover these repairs $$$$. Im not sure it's worth paying for a warranty, if it doesn't cover...major repairs.
Donita, we apologize for any inconveniences due to the app. We are currently addressing any issues with the app and recommend that you uninstall the app and download it again. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review! Please don’t hesitate to call us if you need anything.