From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Kept me up to date on their reviewing process. I didn't have to call them.
They were great about my situation and I love the fact that they get with you instead of canceling
Pamela, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Carshield is the real deal, and this review is coming from a warranty company skeptic. They paid out my claim, made conversations easy as possible, and helped me realize I was dealing with a crooked shop who was trying to over-charge me. I LOVE CAR shield! Seriously!
Derrick, thank you for the kind words. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
I am very happy with my experience with Car Shield. The mechanic found something else, other than what I took it in for, that needed attention and Car Shield gave authorization right away. I had taken it in because my air conditioner had stopped working and the mechanic found a problem with my transmission too. I had wondered why my car was jerky when I picked up speed. I am quite satisfied with Car Shield and now I have a good working car. Thank you!
Sandy, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Hate it... going to cancel my membership! You don't cover anything took my car to shop 3 times you barely covered 2 didn't cover 3rd time at all!
Gayle, we apologize if there may have been confusion about your coverage. We are always happy to explain your coverage details. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
The experience was easy but not gonna lie, the part which is the transmission is used and not a new one! The customer service was great tho across the board!
Luis, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
I called to report the problem, and the CS representative told me what to do. I did, and the repair shop did the rest.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
I been with car shield over a year now but I haven't use my benefits yet I believe when the day come to repair mat car I believe I will save money because I have car shield
Thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Polite, on time, very great service, and did a great job. Thank you for your help.
Stephen, thank you for the kind words. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
Well took a little time but the job got done.thank you for your quick response.
William, we appreciate your review! Please don’t hesitate to call us if you need anything.
Had some issues at place were we took are vehicle they said they called called car shield they never did. But car shield called them.
I realize the timing was very close from when I canceled to when the next payment was due. However, I canceled the service prior to the payment being auto charged to my account. Most companies would have refunded the payment for a service not used. I will leave it alone as the service representative that helped me doesn't make that decision, but I do hope you change your philosophy soon.
Alex, we apologize if there was any confusion regarding your account. After further review, it appears that you called in to cancel after your payment had ran. We only offer refunds within the first 30 days of the coverage, however, your vehicle still has coverage for the month the payment was taken for. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Great attention was given to address my questions and concerns.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
The customer service rep was able to answer my only question without hesitation. She was clear speaking and knowledgeable to my needs
Terry, we are pleased to hear our team was able to answer any questions you had. Thank you again for your time!
I'm very disappointed in how Carshild my claim has been handled. It has been one week plus and my car has not been repaired. My seven day rental has inspired. I don't have a car to drive to go to work and I don't know what to do at this time, I'm disappointe.
Varney, that is unfortunate to hear and we apologize if there may be some confusion about your claim. After further review, it appears the claims department has been requesting certain documentation from the repair facility in order to move forward in the process. If you need further assistance in understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service Department 1-800-587-4162.
I had a flat tire Saturday and went online to get it changed but no one called back. I then called CarShield and told them the situation and after several times being placed on hold they said they would send someone to change my tire. After about 45 minutes a tow truck pulled to tow my car away. All I needed was a tire change. I had to get help from somewhere else. I am wondering why I pay them for service and get nothing.
Raymond, we apologize that you were not satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
My car's air compressor decided it was time to die after 12 years of faithful service on a Thursday afternoon. I drove straight to the same shop I have been using for years, dropped the car off along with the Car Shield Contract paperwork and I was back on the road the next Monday afternoon. Everything went well and I could not be more pleased with the service.
Donald, we're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
I asked about using my non-profit tax exempt status on my purchase and could never speak to the supervisor who denied it...just got from the person on the phone "They said" you can't use it...that I should call the state local representatives!
Unprofessional!
Elaine, that is unfortunate to hear. After further review of your account, we can verify a Supervisor did reach out to you but the call was not answered. Unfortunately, we have no control over state taxes and regulations. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any further questions or concerns.
Agents were very courteous on the phone and well informed once given the phone and acct number to get update of claim.
James, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Luckily I have not had to file any claim yet. My truck just hit ******* miles this past week.
Johnny, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
I called to see where I can take my car to get my Air conditioner repair and was given several options
Elfreida, that is unfortunate to hear about your recent breakdown. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call at 1-800-587-4162.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Rose, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!