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CarShieldReviews 5,365

4.2

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,271
This company responds to reviews on average within 1 day
Mississippi
2 reviews
0 helpful votes
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Customer service
September 25, 2024

I needed help changing payment information. Was given excellent assistance. Very accommodating.

Date of experience: September 15, 2024
Alicia G. — CarShield Rep
10 months ago

Albert, thank you for your review and we are always here to help. Please give us a call if you need anything else!

Mississippi
1 review
0 helpful votes
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Satisfied customer
September 24, 2024

Car shield is proving to be honest about repairing my vehicle

Date of experience: September 14, 2024
Alicia G. — CarShield Rep
10 months ago

Michael, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!

South Carolina
2 reviews
0 helpful votes
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Car Shield had very good customer service when I signed up. The person I talked to was very knowledgeable, friendly and took the time to answer all of my questions. I got much better coverage at a better price than with Endurance. The best thing is my price will never go up!

Date of experience: September 14, 2024
Alicia G. — CarShield Rep
10 months ago

Sally, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.

Utah
1 review
0 helpful votes
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New Debit Card
September 24, 2024
Updated review

I called to give Accounting a new Debit card and it was very easy and professional.

Date of experience: September 14, 2024
Alicia G. — CarShield Rep
10 months ago

Allan, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.


Bank change.
November 14, 2023
Previous review

I changed banks and It was handled quickly and professionally/

Date of experience: November 14, 2023
Ohio
1 review
0 helpful votes
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You paid for the parts for my air conditioning.
September 24, 2024

The dealer called you to set everything up I didn't do a thing.

Date of experience: September 14, 2024
Alicia G. — CarShield Rep
10 months ago

Larry, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!

Alabama
2 reviews
0 helpful votes
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Very professional and knowledgeable.
September 24, 2024

The person was very professional and knowledgeable and listen to me. Didn't try to over talk me,like what l was saying Didn't matter. Great customer service.

Date of experience: September 14, 2024
Alicia G. — CarShield Rep
10 months ago

Caroline, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.

California
1 review
0 helpful votes
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Great friendly people
September 24, 2024

People are friendly and knowledgeable haven't had to use the service yet just the billing department on a double payment was able to solve the problem and was explained on how they resolve it

Date of experience: September 14, 2024
Alicia G. — CarShield Rep
10 months ago

Chrystine, we are happy to hear that you found our Payment Processing Team helpful! When your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.

Tennessee
1 review
0 helpful votes
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Professional service
September 24, 2024

Agent was very professional, knowledgeable and concerned about my well being while my vehicle being out of commission.

Date of experience: September 14, 2024
Alicia G. — CarShield Rep
10 months ago

Karon, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.

Texas
1 review
0 helpful votes
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Happy medium
September 24, 2024

The customer service was great! The process and communication went smoothly. My only issue is having to pay more than my deductible. I would still recommend car shield to any and everyone because they still saved me over $3000.

Date of experience: September 14, 2024
Alicia G. — CarShield Rep
10 months ago

Marcus, we appreciate the time you took to leave a review! We are more than happy to go over you claim and your coverage details with you. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.

Washington
1 review
0 helpful votes
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Great service
September 24, 2024

The service was great, when the shop stablish communication to star the process, car shield Rep told them what exactly they need (estimate, pictures and records) and then they took care of the bill.

Date of experience: September 14, 2024
Alicia G. — CarShield Rep
10 months ago

Victor, we're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.

Mississippi
1 review
0 helpful votes
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Courtesy, helpful and informative
September 24, 2024

Customer Service is A-1, handled my claim very professional!

Date of experience: September 14, 2024
Alicia G. — CarShield Rep
10 months ago

Ronald, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!

Georgia
1 review
0 helpful votes
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Great Service.
September 23, 2024

Carshield has taken great care of me. I'm glad that I have a membership with them. I will not forget this wonderful experience.

Date of experience: September 13, 2024
Alicia G. — CarShield Rep
10 months ago

Orlando, thank you for the kind words. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.

California
1 review
0 helpful votes
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Unnecessary
September 23, 2024

No need to review anything. I just got a couple of questions answered.

Date of experience: September 13, 2024
Alicia G. — CarShield Rep
10 months ago

Dwayne, we are pleased to hear our team was able to answer any questions you had. Thank you again for your time!

Washington
1 review
0 helpful votes
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Warranty very mis leading
September 23, 2024

I just think when you pay for this warranty it should cover more items

Date of experience: September 13, 2024
Alicia G. — CarShield Rep
10 months ago

Leonard, we apologize for any confusion regarding your coverage. Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for. However, we are always working on providing better services each day to ensure qualifying vehicles are getting the most adequate protection available. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.

New York
1 review
0 helpful votes
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Very fast and very kind and curtious.
September 23, 2024

If people have to call for help they are not having a good day. Having curtious people makes a world of difference.

Date of experience: September 13, 2024
Alicia G. — CarShield Rep
10 months ago

Teresa, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.

Washington
1 review
0 helpful votes
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USA
September 23, 2024

Courteous, friendly, and very knowledgeable of their business.

Date of experience: September 13, 2024
Alicia G. — CarShield Rep
10 months ago

Thank you for your review! Please don’t hesitate to call us if you need anything.

Missouri
1 review
0 helpful votes
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Never again
September 23, 2024

Told one thing, get to the dealership and it's the one part not covered. I checked and asked and was assured. Months later I was told it was. Not happy and never again!

Date of experience: September 13, 2024
Alicia G. — CarShield Rep
10 months ago

Bambi, we apologize for any confusion regarding your coverage and your claim. We do send out the contract immediately, which does go over the coverage details. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.

New Jersey
1 review
1 helpful vote
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Timing chain
September 23, 2024

They turned down my claim for my timing chain and offered no help. So i have to end up paying 2500.00 for the timing chain for my chevy. When i went to cancel the rep wanted to lower my monthly payments after i told her that i cant afford them since i have to now pay out of pocket. She then said that she would see if the adjuster would come back out so i waited a day with no call what happen was they never sent out the adjuster again like she said it was a ploy to keep my monthly payments going, there shaddy and i would not recommend them to anybody.

Date of experience: September 13, 2024
Alicia G. — CarShield Rep
10 months ago

That is unfortunate to hear we were not able to assist in your recent claim. After further review it appears the claim was denied for being a pre-existing condition. Per the contract terms, we cannot cover issues that have occurred within the Waiting Period. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.

Texas
1 review
0 helpful votes
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Completely satisfied!
September 23, 2024

Agent was extremely helpful he worked with after listening to what I was saying. He is actually the reason I continued my coverage. Kudos to him for a job well done!

Date of experience: September 13, 2024
Alicia G. — CarShield Rep
10 months ago

Joseph, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.

Missouri
1 review
0 helpful votes
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Excellent Customer Service and Very Easy Experience
September 23, 2024

Had to have my transmission replaced. CarShield worked directly with the shop and within 2 hours of receiving the paperwork needed from the shop, I got a call saying my claim was approved. All I had to pay was my $200 deductible. Not to mention they called and set up a car rental for me also. If you are undecided on the cost, I promise it's worth it.

Date of experience: September 13, 2024
Alicia G. — CarShield Rep
10 months ago

Jason, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.