From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Rec'd info on how to submit a claim for reimbursement of repairs I already paid for because carshield recommended Muffler shops locally to do work that was beyond their capabilities and lost a week of car usage. I had to take it to an unauthorized GMC dealer to fix what was necessary.
When we were talking to the agent in the beginning we gave him the two dealerships we deal with. He said both were covered. One wasn't. If we knew that we probably wouldn't have signed. The problem we found out after awhile was that they have trouble collecting money from you
This is the third time I've received this request. I've sent a review already. The dealership handled all contact.
Needed tow service after an accident but couldn't get any deduction off the price I paid to get the car removed off hwy but it was agreed upon they will pay towards towing my vehicle from where it was taken to when it was removed then CarShield paid their deduction to tow the car from where it was taken to after the wreck to my residence which was out of town from where the accident occurred
Cecila, thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
Took car to dealer. Contacted car shield and issue was resolved. Even told what car shield time (hours expected car should be done.
Saleem, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
I feel that Car Shield was Knowledge and experience in the manner Customer Service took care of my problem.
Vernon, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Very pleased on the outcome and friendly service from staff
Joseph, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
The representative was so patient, caring and knowledgeable.
Beverly, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Everything went well.
50 more characters other than "Everything went well"? Well it did, thank you
Thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
Two people hung up on me, Two people tried to assist. I was not informed be any person that I would not receive any assistance. I called back buy the office was closed and the person I was talking to stopped talking and the phone hung up.
Dale, thank you for taking the time to bring this matter to our attention. We are always looking for ways to improve on providing an exceptional Customer Service experience. We appreciate your feedback. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
I had a main computer failure (a very expensive repair) and Car Shield took care of it all the way from the towing to the repair shop to getting me a rental car while it was being repaired all the way to delivery of my repaired vehical.
A very good experience. I'm certainly glad I joined CarShield
Robert, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
The first time I had to file a claim and CarShield was on it! They authorized the repair, shipped the part to the repair shop and everything was done in a timley manor.
Thumbs up on this one!
Very good customer service tow truck driver was very helpful to us
Veda, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Called to set up rental and had to speak to rental department. That evening, I spoke with 3 different people and all were totally rude (Benjamin, Shia and cannot remember other person's name). I called the next morning and got Shaniya who was so very nice! She took my complaint, seemed very concerned and helped me finish my task. It was so easy to for her to accommodate me and I appreciate her.
Catrina, we appreciate you taking the time to bring this matter to our attention. We are always looking for ways to improve on providing an exceptional Customer Service experience. We appreciate your feedback.
I have not yet needed your services.
My car is in pretty good shape
Daniel, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
I made her laugh and she told me I made her day. She needed that laugh. I was glad to give it to her. You need more reps like her.
Sarah, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
I just wanted to confirm my membership, as I received a letter in the mail that made me question my membership. Your agent said it was just an advertisement.
Linda, thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
I needed to update my payment
Method and it was very easy
I am never disappointed with the service
Catherine, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
The customer service lady was very helpful, pleasant in tone and had knowledge of my plan.
Marcia, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Went to dealer for a rafio check.was bad.calked carshield and explained what was going on.thry talked to dealer and we got it ok to replace radio.
Mike, thank you for your review and we are always here to help. Please give us a call if you need anything else!
I came to church on Sunday and hit a curve and blew out two tires when I called Car Shield the towing service was there in 10 minutes. What great service thank you car Shield. I've been a Car Shield customer for three years and this is the first time I had to use them.
Thank you for your review! We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
My air conditioner started blowing hot air! I called car shield to get help.
Thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Vic, we sincerely apologize for any inconvenience this may have caused. If you need help finding facilities that accept our coverage, please feel free to reach out to us. Our highly skilled and dedicated team is available to give you detailed information and personalized guidance. We are committed to ensuring that you receive the best possible assistance.