About the Business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I've been very happy with Car Shield. Absolute peace of mind and dependability you expect. Highly recommend and they always do the right thing.
Not as expected. I thought that more coverage was covered but I had to fish close to 1,000.00$ in repairs.
Barbara, we apologize if there may have been confusion about your coverage. We are always happy to explain your coverage details. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
It took a little bit to find someone in my area that excepted CarShield, but when I found one, the overall experience was remarkable, absolutely fantastic completely satisfied
Max, thank you for the kind words. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
I contacted car shield about the vehicle repair, so we will see how it goes from her.
Richard, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Customer service representative was very helpful and answered all questions.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time!
I took the car in to get the backup camera fixed, which they did. It did take 5 days for the Ford dealer to do the job.
Thank you for your review! Please don’t hesitate to call us if you need anything.
They explained everything so you understand. I was so thankful to be able to put it on the other car.
Barbara, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Very efficient and reliable company to get my car fixed fast
Gerald, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I called they gave me the phone number to call my problem was fixed in a couple of hours
And I was back on the road.Everything was fast and easy.
Thank you for your review. We are happy to hear that we were able to help you out so quickly! Don't hesitate to get in touch with us if you need anything else.
I have not had truck for a week rental car returned friday 09/06/24 a new claim was opened with a new deductible to fix a nother problem toyota will have truck 3 or 4 more days but i cannot get rental on second claim even though there is a second deductible for added problem if separate claim ishould have another vrhicle to use while that is fixed
We appreciate the time you took to leave a review. That is unfortunate and we’re sorry for the inconvenience regarding the rental. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I received step-by-step updates while my claim was being investigated.
Thank you for your 5-star review! We really appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Took my car to the shop, they called car shield and made the claim. Everything was done in a quick efficient manner. Couldn't be happier.
Thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
All the representatives were very nice and able to help me with my concern.Thanks
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I blew a tire on vacay called service and everything went perfect knowledge and courteous got me on the road thanks again
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
Received a call informing me my card had been declined. I had recently replaced the card due to fraud and had not notified.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Car shield was very slow at sending out replacement parts to service install location
Randolph, that is unfortunate and we’re sorry for the inconvenience. We are always working on providing better services each day to ensure a better customer service experience. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Not used this service as of this time! I hope when I do need this service I will not have to fight for my right to have my truck serviced. I saw some disturbing things on the TV about Carshield, I hope it's not true!
Thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
I would like to Thank Ashley from CarShield for helping me get the coverage that I received when I was lied to by the dealership that I was involved with that my car problem was not covered by Car shield when in fact it was and Ashley exposed the dealership for there lie and my car's problem was fixed by CarShield.
Thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
I had a problem with my car, I contacted Carshield, they outreach a facility in my area and my car was serviced right away.
Thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I live on disability and you guys have always had my back fixing my car when it needed to be fixed. I've never ever had a problem with you. I would recommend you guys to the highest person that I could because you guys are awesome. Keep up the good work.
Thank you for your 5-star review! We really appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Clint, thank you for your 5-star review! We really appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.