About the Business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I'm a new customer. The process was easy,the customer service person was very helpful and knowledgeable. Answered all my questions. I didn't feel pressed to join. I'm glad I decided on on Car Shield.
Great loved the experience wonderful representatives Happy to be here.
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Working to get best price from the dealer and working with the agents. Cost of a car rental wis really worth being a member.
Denis, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I asked if an oil leak was covered and was told what to do. As it turned out there was no oil leak.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I called because I had to change my billing. The rep was very nice.
Communication between mechanic shop and Car Shield were spot on.
Donald, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
I have had car show about 3 years and every time my car needed service due to a cover part on my contract they did not miss a Beat they came through every time thank you
Tonya, we're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
Called the Warranty Division to discussion regarding a claim on file.
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Been helpful but slow getting parts. The customer service team has answered all of my questions to my satisfaction.Saved me some money by providing parts directly and not thru the repair facility
Thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Very helpful, told me what to do was very convenient. Was able to lower my payment to a monthly payment.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I am 74 years old and I checked around with different mechanics about car shield before I ever signed on with them and everyone of them said that they never had any problems paying the bill
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
My experience with car shield was very pleasant and simple to do and I feel a lot better knowing I have a good company to stand behind me in case something happens to my car. I'm on a fixed income and I couldn't afford if I had to pay a big repair bill it's nice that I have a good company behind me.
I ask a question they answer it they was great so far I like car shield I heard a lot about it
Martha, we are pleased to hear our team was able to answer any questions you had. Thank you again for your time!
Everything was very good and responded promptly from CarShield staff members through the shop personal
Omar, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I call to see if I was covered for A/C maintenance and local shops that excepted my coverage. Customer service representative was professional and answered my questions.
JoEllen, we are pleased to hear our team was able to answer any questions you had. If you have any other questions, don't hesitate to give us a call!
We called and got an agent immediately who helped me get my car towed
William, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
I am very satisfied with Car Shield. They are so easy to work with.
Jeanne, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
The representative was very helpful and very professional and knowledgeable
Sandra, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
Always a good experience. The agent was great and very helpful.
Maurice, thank you for your review. We are happy to hear that you are satisfied with our services! Please don’t hesitate to call us if you need anything else.
I am beyond upset.I wish there could be a negative one hundred for a review. I have a F150 Truck. I religiously take care of my truck and Service it regular And drive very slow and carefully... I have paid for car seal service for years. Over one hundred dollars a month. The first time I call them and took my Truck where they told me to go. I was just informed by the mechanic.That car shield will not cover the issue. How convenient? Now I am told I have to pay over $1000 to fix this issue That I thought was covered by car shield. I am a senior citizen and on a fixed income.shame on them!
I haven't had to use the product as of now. Hope it will be a great help if we need it.
James, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
Was in Bolivar Mo on August 8,2024 when my battery died. I called to get a jump start & the representative told me he couldn't find anyone to jump start my car. He kept asking me about a tow & kept telling me the max Car Shield would pay for any roadside service was $125.00 I didn't need a tow & all I wanted was a jump start. My first experience with car shield was far from satisfactory.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.