From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Unable to get a rental car, while my car was in the dealership for repairs!🤔
The claim process went very well. The representatives very thorough and well informed. The only issue I had was the fact I was on hold about 45 minutes.
Larry, we appreciate your review and are glad we could be of service. If you have any further needs or questions, please reach out!
Service attendant was courteous and prepared to address my concerns.
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Everything I needed to know was well handled; I didn't call about a repair i only needed to update my information
Thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I had a card that had been locked by the bank- they told me how to reestablish connection
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Had a couple of questions to help me and she ask and answer them about my plan.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time!
I didn't appreciate the misinformation during the early stages of claim approval process.
The repair shop was waiting for the claims department claiming that the necessary information was provided to the claims department to get the process moving.
I spoke with the claims department after waiting patiently for the process to get moving towards approval.
Unfortunately it wasn't until I registered my dissatisfaction on the claims department inquiry site before the claims department and the shop was on the same page.
Thankfully my vehicle is under going the necessary repairs.
I expect the remaining outcome will be more satisfying than the initial start.
Michael, we appreciate you taking the time to share your experience about your recent claim. Reviews like yours, help us to identify and target the areas where we need to improve. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Horrible and embarrassing and I want to cancel my contract and subscription
Bernard, It is unfortunate to hear that you have not had a good experience with us. Please give us a call at 1-800-587-4162 to get your feedback to better understand your situation and see how we can help.
These people are a scam as far as I'm concerned. I was under the impression that things like a malfunctioning window motor and A/C were covered but I was later told by a different agent that nothing electrical was covered. Only the engine and the underside of the vehicle. Yet when there was problem with a leaky seal they said that the problem was a preexisting condition.
Rick, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162.
I asked for extension without canceling my account, and the company responded with such compassion and understanding 🙏🏾 thank you 😊
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
The issue with my car was diagnosed and woukd have been covered by the warranty but the warranty company said another procedure that was quite expensive had to be done first and would not be covered. Because of the demand by the rental company, the dealer could not fix the problem they identified. I took the vehicle to another mechanic and he fixed the item that was identified and I've had no issues with this since. Very disappointed and I'm in the process of looking for another warranty company. I was warned about Carshield and thought it was just competition slander, but now I'm not so sure.
Tom, the only claim with your account is from February of this year. We recommend calling our Customer Service at 1-800-587-4162 to so we can get a better understanding of the issues at hand. We apologize for any confusion and we look forward to speaking with you soon.
If your car is towed, they only cover $125. Dealerships do not accepted third party parts so the customer has to pay the difference of an OEM part.
Eleanor, it is unfortunate to hear that there was confusion regarding your coverage. We have put in for further review to make sure that the reimbursement was taken care of. We mail the contracts at the time of sale for customer to review their coverage and benefits. The contracts do have a limit for Roadside Assistance. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I had a coolant leak and took my truck to my local garage. They contacted Carshield with the required information and I was promptly contacted by a Carshield rep who informed me of what Carshield would pay. I was satisfied with the amount and OKed the repair.
Thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
They responded well to my car repair needs. Thanks so much. Sincerely Shirley Sims
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
I called to see if Car Shield would cover the cost of the repairs my car needed. She was not sure and asked to have the dealership call with the details of the repairs. It turned out that they were not covered.
Marjean, we're happy to hear that Customer Service was able to provide you with the correct claims process. We always advise our customers to have the shop call in with an estimate so that claims can verify coverage. However, we don't see that a claim has been called in since 2022. If you are still experiencing issues with the vehicle please call our Customer Service at 1-800-587-4162.
I have several years experience in customer service and recognize excellent customer service when I receive it.
Thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Very helpful as soon as you step in. They explain everything so that you can understand what's going on and what needs to be done and how much it will cost to do it.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
From start to finish everything went great. I called on Friday with a check engine light, the representative
Found a repair location 5 minutes from my house and they got me in on Monday and it was repaired the same day. All parties were respectful and caring. CarShield paid all the repair cost except for my deductible.
Very pleased
Thank you for your review. We are thrilled to hear that we were able to help you out so quickly! Please contact us if you need anything else.
My experience was not bad at all. I m disappointed in the amount of hours approved for my SUV. As a long time customer for the five years or so. For the next customer; do your due diligence and break cover cost with cCar Shield and the repair shop. The disparity in in hours shouldn't be that far apart as my experience with my SUV.
Adam, we appreciate you taking the time to leave a review. The contract does explain that all parts and labor hours are verified per nationally recognized labor guides. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns regarding your coverage.
Overall the best extended warranty company I ever used. Recommended. My car is in the repair shop for a week, I got a rental car for it. Easy and efficient using Car shield, just a phone call away.
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
David, after further review of your account, it appears on 10/11/2024 a rental was authorized for your claim. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.