From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I had a hard time finding a place that accepts the insurance, then they wanted to go over my whole car instead of just fixing my problem.
Everything was alright after calling Car Shield who gave me options where I could go to get my Jeep worked on because it was running hot. The problem was the car rental no one explained the way it works after telling me I could rent a car until mine was ready and setting up an appointment to pick it up no one said when the time started when Car Shield would start paying.
The lady at CarShield was very thoughtful about what I said about why I needed a factory dealership to do my problem with my brakes.Dealership did a good job.I to wait over 4hrs.but it was worth the time,also had free lunch at dealership.
Keith, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I got all the issues resolved and more. Experts ready to help me with true professional solutions.GOOD JOB!
Jerry, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I received a call and they did not have the correct information. Once I explained my situation they realized their mistake and apologized
Katherine, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Rep was great good company always willing to help great experience refer to my friends
Jacqueline, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
I've been a member for a couple of year and now I have file a claim, and you guys pushing back
Mark, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
In my case once the service manager spoke with a Car Shield agent the process of getting approval for the repair went very smoothly. I appreciate that very much. For once with commercials what has been advertised is true. If that is the case in the future I will likely continue to be a client of Car Shield for the balance of the life of my automobile.
Len, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Everyone was professional and courteous and was very helpful.
Donald, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Everything went great. My car needed some electrical work done because all the lights came on and stayed on. It's all fixed now. Thank you!
Diana, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Keep me advised if there is something changing with my plan.
William, thank you for your review. We are always happy to explain your coverage details with you. If you have any questions give us a call!
My experience was very good.Your people were very helpful. I'm sorry you couldn't
Help me.
Deborah, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Was told I had bumper to bumper coverage First time I needed to use my coverage it wasn't covered. I needed work done on my exhaust and was told it wasn't covered So I had to put out $459 for a car I thought had a good warranty.
David, after further review of your account, it appears that no claims have been filed. We recommend having a repair facility call our claims department with a diagnostic before any repairs are performed to formally start a claim. We are always willing to go over your contract with you and explain the claim process. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Took our car to have air conditioning checked. It was a serious problem, going to be over $1000. I gave my CarShield papers to the young lady who checked us in. She called CarShield and the repairs were done in a few hours with my bill just the deductible of $100. So grateful I had CarShield.
Carol, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
I called to see if I can get a rental because my car was in the shop. The customer service rep helped me thru the process and also seen my new address was not updated once again and updated for me. I always love calling car shield and receiving awesome customer service
Sarah, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Went for an alignment and turn out I had a whole lot of suspension problems!
John, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Cody, that is unfortunate to hear that you were not satisfied with our services. After further review, it appears a portion of the claim was denied per the contract terms. However, we did pay for the repair on the potion that was listed for coverage. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
What I thought was minor repairs turned out to be major. One call tp CarSheild and done. My Jeep was completed the next day and CarSheild paid over $2500 in repairs!
Scott, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
I filed a claim regarding engine problems. Even though my issue was not covered by my contract, the claims adjuster was very sympathetic to my situation. He pointed out, in the contract, why my repair was not covered. He stated I did everything right, in regards to maintenance on my car, and filing a claim before the car broke down. I had to buy a new car, with a new car warranty. In the event I ever need an extended warranty, I will consider CarShield again for my coverage. I will also recommend CarShield to others. Your customer service was top notch.
Jane, we're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
Walmart missed putting in one number for the odometer reading and it went to carfax, impossible to deal with, which caused car shield to say the is an issue with the carfax report and they refuse to pay to fix my truck!
Chris, that is unfortunate to hear and we apologize for any confusion regarding your claim. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
They will put language in the contract that will negate fixing your vehicle. Car warranties are not worth the expense and hassle.
David, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Arnold, we offer comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.