From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I was pleased and Surprised that Carshield worked with my Ram Dealer Service Department to allow them to perform the repair, rather than forcing me to go to an independent service company. I prefer to have my vehicle serviced by dealership experts using 1st quality parts, I had to pay a bit out of pocket because the dealer would only use OEM replacement parts, but the extra charge was minimal and I knew the job was being done correctly with 1st quality parts. I do wish Carshield would adjust their operating model in such a way that all Car Dealerships would readily accept the Carshield Warranty program. The Carshield representatives I talked to were professional and kind. If my future encounters with Carshield will be like this one, I will be a customer for life.
Car Shield provided excellent customer service with the highest level of professionalism and commitment. They are great. I would highly recommend them.
Dale, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
We had a problem with our vehicle. In a timely manner, car sheild responded, and let us know what could be done. I do wish they had covered everything, but they didn't. They will cover some of the bill.
Anthony, we appreciate the time you took to leave a review. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Had car issues and of course worry sets in. Rep was so helpful and informative which put me at ease.
Christine, thank you for your review and we are always here to help. Please give us a call if you need anything else!
I have been a CARSHIELD Member for over 5 years and have always received great service! The maintainance on my Dodge Ram has always been taken care of according to my Policy. Thank you!
Philip, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
It was a seamless process everybody was very professional my issues were handled in a prompt and effective manner. I will definitely recommend this service to my family and friends
Angel, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
The agent was very understanding and extremely professional. Took care of my question right away.
David, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Though I didn't have my car for six weeks, I was okay knowing it would be covered. I was hoping it would be full coverage but I was ok with the amount that they offered. They also covered 14 days of the rental car I had, it wasn't fully covered but I'm happy with the amount that was.
Paula, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Very good service on time. I was well taken care of. Thank you
Christine, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
When I needed them they were there for me thank you so much car shield.
Yolanda, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Window lifter broken on drivers side. Paid my 100.00 $ rest was paid by carshield. Thankyou
Kenneth, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I have nothing to say, item was not covered. I am pleased with the service. No complaint.
Willie, we’re sorry for the inconvenience. It is unfortunate when a needed repair isn't listed for coverage on your policy but we are always happy to explain your coverage details. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
I was having difficulty switching a payment method, on line. I then called customer support and was connected with a very pleasant, knowledgable young woman who fixed the problem in minutes. Great service!
Clyde, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Call to find out if they would cover a possible car repair. Patiently listen to me and explained that I was covered! Huge relief! They had already replaced my car computer console for $2500. I was concerned the other repair wasn't going be paid for. I was covered! Great!
Teresa, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
I first got it it was way too expensive and I was going to cancel and they gave me a much lower rate did not understand why they did not offer me that right at the beginning.
Jeanette, thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
I had canceled my policy because I could not afford it and I was embarrassed to tell them that was the reason. I started worrying about not having coverage and called back and the sweet young man I dealt with gave me a lower cost!
Elaine, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Car shield fixed up my vehicle because I paid about $600 out of pocket. What was difficult was trying to rent a car to drive. I took a cab instead and paid for it myself.
Jeffery, we appreciate you taking the time to share your experience about your recent claim. Reviews like yours, help us to identify and target the areas where we need to improve. We are here to go over the claim process and answer any questions you may have. We appreciate your feedback!
We put in a claim after our van had trouble with transmission slipping when climbing hills. We had taken out Car Shield 5 months before this happened. It has been two weeks, the garage we took it to has been very good and kept us updated on repairs. However, the process seems long and complicated. Car Shield requiring photos and much information and demands for more information.
Brandy, we appreciate the time you took to leave a review. In certain cases, the Administrator may require a tear-down to determine the cause of failure, as we can only cover the parts listed for coverage on your policy. We are always happy to explain your coverage details and go over the claims process with you. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I really didn't know what to expect as this was my first time filing a claim. I soon found out that everyone was so helpful in walking me through the filing process. From beginning to end I give CarShield an A for their customer service and helping me get my car repaired.
Daphne, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if there is anything else you need.
Always willing to go beyond listening and helpful to the end
It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Richard, we appreciate the time you took to leave a review! We are happy to hear that you are satisfied with our services. It is at any dealerships discretion whether or not they choose to work with us. We have a dedicated team that will reach out to our customers local dealerships and ASE certified repair facilities if they require assistance in locating a shop for repairs. We're here to assist in any way we can!