From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We had the transmission replaced in our Jeep Grand Cherokee. The staff was supportive throughout each step of the process, from initial request for help to the rental car and completion of the service.
As long as item covered you are good to go always look up item on web
Linda, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
THIS IS A HORRIBLE COMPANY IF YOU CAN CALL IT THAT TO DEAL WITH. FOR ONE THEY DO NOT EXPLAIN TO THEIR CUSTOMERS TO INFORM THE REPAIR SHOP TO CALL CAR SHIELD FIRST TO RECEIVE A PRIOR AUTHORIZATION BEFORE REPAIR WORK IS COMPLETED. ONCE CONTACT WAS MADE THE CUSTOMER SERVICE REPS (BOTH OF THEM) WERE RUDE AS HELL INFORMING US (THE REPAIR SHOP) THAT THEY ARE NOT GOING TO UPHOLD THEIR CONTRAT WITH THE CUSTOMER & THEY WOULD NOT BEING US. TOLD US TO JUST REMOVE THE NEW CAR PARTS, PUT THE OLD ONES BACK, & THEY WOULD SEND OUT A THIRD PARTY TO VERIFY PART IS DEFECTIVE & THEN HAVE US REDO THE WORK. THIS COMANY IS A COMPLETE JOKE & A WASTE OF THEIR CUSTOMER TIME & OURS (THE REPAIR SHOP). WE WILL NOT BE SERVICING ANY OF YOUR CUSTOMERS FROM THIS POINT ON & INFORMING OUR CUSTOMERS TO NOT UTILIZE YOUR SO CALLED "SERVICES"...! 0 RATING FROM US!
Rayna, we apologize for any confusion regarding the claims process. We advise our customers at the time of sale to have the shop call the claims number before any work is performed. We also send out the contract, which states on every page, No Claims Will Be Paid Without Prior Authorization. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Replaced my transfer case with an entire new transfer case Would have been over $4,000 out of my pocket.
Brian, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
My car's back-up camera fixed it's self before I could get an appointment to have it checked.
John, we appreciate your review! Please don’t hesitate to call us if you need anything.
Positive experience representative explained; processes as well as coverages.
Ida, we appreciate your review! Please don’t hesitate to call us if you need anything.
I contact the representive To advise tat I was taking my vehicle to my dealership for service, when I got there they service my vehicle without charging me.
Jesse, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Submitted claim, claim received, being processed… then we need service records, records submitted, notified records received via phone call and email, then recant, we didn't get the service records via email, service records resubmitted, notified service records received via email, then phone call informing me the service records have been requested multiple times without compliance, claim is inactive until compliance, assured agent records were submitted 3 times, agent says "let me check"… we'll we don't have records from your repair shop for Oct.'23 or Jan. '24. Repair Shop owner calls and I call again with no resolve to this day🤨
Ernestine, we apologize for any inconvenience this has caused. After further review, it appears the claims department is requesting a service record from 8/4/2023. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
For some unknown reason, my autopay failed which I was out of the country. A phone call was made and the issue was resolved.
Theron, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
Impressed by the quick response and support when i had car issues.
However very disappointed so many things are not covered under my plan
I am currently shopping around to see what is available that would better cover when the need arises.
Monthly rates are not cheap
Joan, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
Once the repairs were started the repairs were handled quickly
Wendell, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
I talk to a representative every month because my payments were set up to be on the 3rd and the 10th. I tell them not to do the 10th as the money won't be there. We set up a plan.
Dionne, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
When I was having a rough time with changes in income, they were helpful and supportive for me to get it paid off.
I didn't get the answer that I wanted, but it was prompt and courteous.
Kimberly, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
My experience with car show was excellent customer service was great they get right to the point of what you need to be done to your car
Veronica, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
It was a problem and I should have known to not by something without seeing the contract first.
A lot of language in the contract that I did not agree with, that is why I canceled.
Mark, we do offer a grace period to review the contract and get your money back in a full refund. Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
My Warranty with car shield covered my transmission! I also had 22 days of car rental expenses covered. My only wish is that they could have given me 30 days car rental but the most important part is car shield got me through the most difficult time in my life with my Car. Thank You Car Shield for being there for me.🙏🏾🕊🔥
We appreciate your support and review! If you have any questions about your policy regarding rentals, please don't hesitate to give us a call.
The representative was kind and courtesy. She was very knowledgeable of my question and concerns.
Wanda, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
The car was serviced well, there was no waiting for approvals or payments. I was approved for and granted much needed car rentals. Thank 🌹 you.
Catherine, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
You can't use your AC without Freon, but yet I had to pay out of pocket for the Freon. Of course I don't mind the service fee, but I think it's unfair. I going to check to see if any other providers have this same policy; so besides the service fee and monthly fee I still had to pay more 😞
Alisa, we apologize for any confusion regarding your coverage. We can only cover the parts that are listed for coverage on your contract. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Everyone has been very nice and informative. They explained the process and how that works.
Becky, thank you for your time and review! If you ever have any questions or need further assistance, feel free to reach out.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thomas, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.