From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Car.
Shield was very good about helping us through this time. Thank you so much. We appreciate it.
Very professional customer service and no hassle with coverage. The only disappointing part of my experience was how long the process took to authorize the work needed. 3 weeks is a long time to be waiting without a vehicle.
Melissa, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not completely satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. We appreciate your feedback.
Personal, caring, professional, obviously knew what she was talking about.
Ann, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I am greatly disappointed in the service I received in my most recent claim. My first claim two years ago was great since it was an accepted claim. My second claim which was this month was not a great experience at all. For one, Carshield could not find an approved tow company so I was out $125 for a tow that Carshield will not reimburse me for even though I have a receipt from the tow company. The approved repair shop called Carshield to advise of the diagnosis of my 2012 Traverse. Diagnosis was melted terminals in fuse box due to over surge on the circuit. I have no idea how that occurs as that is out of my control and Carshield denied it due to "external exposure", whatever that means. So much for my $100 deductible that they advertise on television. I am going to be out $641.85 for repairs that Carshield should be covering PLUS the monthly fee I pay Carshield for the coverage and the tow bill. This is going to cost me around $950.00 now.
Delena, we apologize for any confusion regarding your coverage. After further review, it appears the parts that were needed for the repair were not listed for coverage on your contract. Furthermore, we don't have anything on file regarding a reimbursement for a tow. We would be more than happy to look further into this. Please call our Customer Service at 1-800-587-4162 to discuss what is needed to resolve your issue. We look forward to speaking with you soon.
Had almost $4000 of engine work to be done. Car Shield approved repairs by dealership very quickly.
Michael, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
I received 12(!) messages for feedback. That's ridiculous!
Sudie, we apologize for any inconvenience this has caused. Our reviews are sent automatically based on recent customer interactions. Your input is incredibly valuable to us, and we are committed to making improvements based on your suggestions. If you have any further concerns or questions, please feel free to reach out to our customer service team. Thank you for your understanding and support.
Looks for ways to not cover or do any repairs. The shop staff told me that he does not like to work with the company. My truck was at the shop for two weeks and no one from CarShield contacted me nor the shop. I had to continue to call them.
Ronald, after further review of your account, it appears the Administrator had been requesting certain documentation to move forward in the claims process, which led to the claim being prolonged. The claim was denied contract terms and conditions. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
The experience of being a car shield customer was rather a different one- when I took my vehicle to the mechanic all was okay until the choosing of parts to use- one part they said use only OEM then the next part use aftermarket? Why? Well it's all about cost I can tell- but then cs didn't want to pay for diagnostics. But the oem and aftermarket parts got me - one thing was an oil cooler the oem one is plastic and known to crack over time and they had an upgraded one which was aluminum and cs did not want to pay for it but then when it came to a wheel hub bearing they want to use aftermarket because it was cheaper than oem- just weird to me…
Craig, we appreciate the time you took to leave a review. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I put a call in to see if a certain part on my jeep was covered. So when speaking with the representative she explained my coverage and what I needed to do. It was an excellent conversation- even though I didn't need to use the coverage after all, it's great to know that I have help with me. Thanks and give the representative that helped me a wonderful Christmas gift..
Had Carshield for approx. 1 yr. Across 2 vehicles ($100/mo.Silver Plan), paid in approx.$1200 & used it once, & still cost me an additional $1100. All total paid approx. $2300 total, total work done was a bit more than $3600...
Raymond, it is unfortunate to hear you are not satisfied with our services. After further review, it appears on your claim there was a part that was not covered per the contracts terms and conditions. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Was handled very fast and sent us to a very good repair shop. We would use them again.
Larry, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
The service was great but they were not paid by carshield. We had to pay the bill. We are still waiting for the check.
Geraldine, after further review, it appears the claims department is requesting a a receipt showing that you paid for the repair. If you need assistance in how to submit in the requested documentation please contact our Customer Service at 1-800-587-4162. We look forward to speaking with you soon.
Smooth very knowledgeable agent with my needs for change of payment method
Alvaro, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Your representing was very professional and helpful with getting my monthly payments down to a manageable rate.
Tony, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I took my truck to the Ford dealer. They called car sheld explain the work and parts that were needed. You guys handled the bill. No problems. You covered everything.
Donald, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
I had to put my truck in the shop. He said there was a hose for the DEF system. It had to be replaced and it may also require either turbo charger or the deaf system itself so they replace the hose. They couldn't tell so they replace the hose cover hoses. So when they replace the hose, it cost $1000 or $998 and you guys did cover. Please send me a list of stuff that you don't cover so I know whether I wanna stay with you guys or not.
Burney, after further review, it appears there were no claims filed by a Repair Facility for your account. We emailed your contract to the email we have on file for you. Please don't hesitate to contact our Customer Service at 1-800-587-4162, we would be more than happy to review your coverage with you.
Had one claim which they paid the dealership promptly.
I didn't have any out pocket expense except my deductible.
Carol, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Last year I needed a motor for my 2016 Range Rover Sport HSE TD6 Deisel. The motor cost 40,000. CarShield only paid $*******. This year I needed a gear shift, the warranty didn't pay anything?
Dexter, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
Car Shield was easy to use. Went to my choice garage and car Shield paid for the part and work. Plus got me a car rental while the repair was being done. Highly recommend!
Vicki, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
It was a pleasant experience to work with polite and professional agents that made my experience fast and expedient.
James, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Paid mi they. Had a problem. They nicked and died the auto shop and covered repairs were denied for a dispute over 30 mins of labour cross over with repairs. I paid for repairs that didn't even come close to what I paid in coverage. Scam scam
Carleen, we apologize for any confusion regarding your coverage, After further review, it appears that there were some differences in the suggested labor hours and the shops actual labor hours that were performed. We do go over what is covered with you on the initial phone call and also send you the policy right away to review. The contract does go over the details of the coverage and explains that all repair parts and labor costs are verified per nationally recognized labor guides. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Bill, thank you for your review and we are always here to help. Please give us a call if you need anything else!