From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Excellent customer service and my agent took really good care of me. I am very satisfied for the wonderful device I always get!'n
I spoke with someone in Customer Service and it was very helpful.
Paul, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
I truly loved the customer service and how I was able to get my car to the shop however, things slowed down when it came to the claim adjuster to approve the claim.
Huger, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not completely satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I got an email stating I could get 25% off. He gave me a price and when I told him I needed it to start on my next payday, he increased the price 30$.
Carolyn, we apologize for any confusion regarding the pricing options that were previously discussed. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
My CVT unit went out. Carshield took care of this with no issues or delays. Great to work with.
Mark, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
The CS contact persons were professional and responsive. They worked closely with the mechanic to obtain the info needed.
Salena, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Handled in a professional matter. According my warranty policy.
Valerie, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Very helpful, my question was answer regarding coverage.
Very direct and professional. I only just signed up, but the agent made it easy.
Connie, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I had Cardshield for about 3 years and have used their service few times. I have no regrets of having then as my preferred insurance. This year I went to one of their recomended repair shop, the repair shop was very customer service oriented. The shop made the diagnostic of the repairs needed. And to the surprrice of me Cardshieds personel went beyond shop recommendations and my car was fully repaired saving lots of repair cost. Also they "walked the tuck"" by renting a car until my car was fully repaired.
Pablo, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if there is anything else you need.
I have only used car shield one time. There conversation with the mechanic, was wonderful. My mechanic was impressed, so was I.
Rhonda, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I called from a car repair shop. They talked to the mechanic. Everything I needed replaced was covered. The mechanic was impressed.
Great customer satisfaction at affordable prices...No other company can compare to car shield
Rudy, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Carshield you guys did a wonderful job on my paying for work on my truck. That took alot a relief and worry oof my mind.thank you very much.
David, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
I was so happy that everything was covered by Car Shield and I didn't have to worry about it. I had a great experience and car shield was on the ball with my claim. And everything was done!
Outstanding and value their quality of services. That all I need to say, thanks for a job well done
Margaret, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Everytime I call Carshield I am
Always greeted with the most knowledgeable and courteous advisors as well as excellent customer service! This has been the best experience ever when it comes to warranty service for my vehicle!
Kenyatta, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
Very misleading! Bad experience! Scam! Bad mistake but God got me
Carlton, it is unfortunate to hear that you have not had a good experience with us. Please give us a call at 1-800-587-4162 to get your feedback to better understand your situation and see how we can help.
Never dealt with shield before now. I hope it is worth the money spent.
Patricia, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
The salesman explained everything but I would prefer making multiple payments instead on month at a time.
Sandra, we appreciate you taking the time to leave a review. Please don't hesitate to call our Customer Service to go over pricing options and we can answer any other questions you have.
My vehicle needed attention bad and asap. Having been with CarShield for some time, I called and talked to an understanding individual who helped me with what I needed to do to get my vehicle fixed.
Minnie, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
It was great. I called because I thought I was late with my payment and did not realize it was an automatic payment
John, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I called 3 times to get answers to questions once I had a chance to review the contract. The people with whom I spoke were friendly, professional, and knowledgeable.
Fredric, we appreciate your support and review. If you have any more questions about your policy don't hesitate to give us a call!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jimmy, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.