CarShieldReviews 5,389

Car Shield is not accepted everywhere and to be fixed is not covered.

I purchased Car Shield went my extended warranty was over. I didn't have any problems using Car Shield. Their roadside assistance was excellent.

Horrible bc they failed to fix my vehicle after I drove the correct amount of miles that the sales man stated but their policy stated a different amount of miles

It seems that it took me longer to find someone that honors CarShield or any third party insurance than it would have been to take to the dealer and have it done. Fortunately, I did find someone who takes CarShield and they explained the procedure. The situation cleared itself up and I do know what to do incase something else goes wrong.

I took car shield out a few months ago and so far I'm very happy with them when I needed service on my car I called them they found a service center near me and even made my first appointment for me I would recommend car shield highly

Really great customer service. When I made a claim everything was explained to me and it worked exactly the way car Shield said it would. I was very happy!

Great customer service job agent took care of my situation in timely matter

I still have questions concerning the bill. I was charged quite a bit for what looks like the labor.

This is my second time using my Car Shield plan for "a covered repair". The process was decent and the claim process was handled by the coordinator at the mechanic shop.

I buy new cars and usually trade-in my vehicles when the manufacturer bumper-to-bumper warranty expires along with the Power Train Warranty. I retired this year and budge is an issue so I may keep my cars a few more years longer. This is the first time I have ever used Car Shield. I worked with the Car Shield Warranty Specialist on the phone and we negotiated a realistic monthly rate that I could afford. Three months later I noticed some issues and took the vehicle to Ford and had it analyzed. It was identified that I had a Transmission issue. Ford reached out to Car Shield and submitted a Claim. American Auto Shield is the Contract Administrator and the Claim Processor. Car Shield has a very structured set of procedures. I/Ford followed those procedures and once the Car Shield Inspector performed his work, I was contacted by American Auto Shield and was informed that the work would be covered and that they told Ford to order the parts and start the work. I was also provided a Rental Car from Enterprise for 7 days while the work was being performed. All I had to pay upon completion of the work was the $500 deductible. I am so glad I signed up for Car Shield and would recommend them in a second if your original manufacture warranty has expired. Thank you Car Shield for getting my wife's car fixed and her back on the road.

We called about becoming a first time customer and the representative was very helpful and now we are a carshield customer

My car needed an alternator. The business called and they immediately told them to send in details and it was approved. Then o was approved to get a rental while my car was being fixed. You all are the best.

I was hesitant to sign up because I wasn't convinced the plan would pay out as the advertising and the agent I spoke would said. Expressing this concern to the sales agent, I was told to "not worry." Unfortunately, I did have a claim and the mechanic said that Car Shield had paid for a similar problem for another customer in the past; sadly, they denied my claim (to the amazement of the mechanic) and only paid a portion of the charge. I paid more for my premium over a 2 months than Car Shield paid for my claim. I would have been better off not having the coverage and simply paying for the repairs direct.

I canceled my CarShield plan and changed my mind about it. The professional who assisted me with reinstatement was understanding and well-trained. Nothing more to add to the description of how she treated me professionally.

I called to inquire about several things in my policy and my CSR was very knowedgable about the policy components, what would an would not be covered and even pointed out sections in my policy to illustrate that fixing the part would be covered as a part of electrical failure coverage, in the policy. I was so happy that she told me this, and she actually sent me a copy of the policy and referenced the pages where a description of the covered approval could be located to share with this skeptical major automotive Service Manager. Way to go. What an exemplary employee who understands and is trained in the lost art of Customer Service. So Refreshing.
Bravo! Bravo!
I'm just waiting now when I take the car in for servicing next month and I tell him it's covered so yes you can give me a loaner as this will take longer than 1 1/2 hrs. Lets's see what he has to say to that.
THanks Car Shield. You not only made my day, you gave me the ammunition to totally mess his day up! This is not me being a prima donna, this man was the most rude and it obvioulsy required an individual discussion with him about custermer loyalty and why our customer serve feedback percentage madder and what kin do internal cultureal changes required change to enform a more effective work tream

Had carshiledfor a few years never had to use it or worry about anything nice feeling

I could not afford the payment each month because of a fixed income, the agent kindly helped me lower my monthly payment because of my age and situation I'm very satisfied with the help and the coverage thank you.

I was rolling one policy over into another and it was a pretty seamless transition. Thank you car shield

Had to reset my auto payment as my credit card on file was compromised. They did a nice job, very easy to do business with.