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CarShieldReviews 5,391

4.2

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,282
This company responds to reviews on average within 1 day
Minnesota
1 review
0 helpful votes
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Wonderful and efficient!
November 16, 2024

Car Shield is so reliable and offers great service. They worked well with both the provider and me as customer.

Date of experience: November 6, 2024
Alicia G. CarShield Rep
8 months ago

Ken, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!

Texas
1 review
0 helpful votes
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CarSheild's DA BEST!
November 16, 2024

Love this company, they are very effective at what they do. They listen and waste no time resolving any issue you ay have. Excellent service above and beyond 👏

Date of experience: November 6, 2024
Alicia G. CarShield Rep
8 months ago

Jessica, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.

Arkansas
1 review
0 helpful votes
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Car Shields was right on time.
November 16, 2024

I was very happy that all went so well CarShield is great to do business with.Iam so happy that I choose CarShield and I thank you very much.

Date of experience: November 6, 2024
Alicia G. CarShield Rep
8 months ago

Norman, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!

Illinois
1 review
0 helpful votes
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Very Pleased
November 16, 2024

Easy on my end. Car Shield did all the effort. I paid my deductible plus a little more. Car Shield paid over 4X more. Very Pleased. Great policy.

Date of experience: November 6, 2024
Alicia G. CarShield Rep
8 months ago

Thomas, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.

Georgia
1 review
0 helpful votes
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Not worth your time
November 16, 2024

I cannot find a repair shop that will deal with CarShield. So, to me this has been worthless. I contacted their help line and they were going to check out some things and get back with me the next day. It's been well over a week and the NEXT day has not materialized.

Date of experience: November 6, 2024
Alicia G. CarShield Rep
8 months ago

Linda, after further review, it looks like our team is still attempting to locate a repair facility for you. We appreciate your patience during this time. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.

Alabama
1 review
0 helpful votes
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Very nice and helpful
November 16, 2024

No long wait and easy to understand. A++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Date of experience: November 6, 2024
Alicia G. CarShield Rep
8 months ago

Joel, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

Massachusetts
1 review
0 helpful votes
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Worth every penny
November 16, 2024

Haven't had to use any of my membership
But feel great is I have too

Date of experience: November 6, 2024
Alicia G. CarShield Rep
8 months ago

Patrick, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.

Texas
1 review
0 helpful votes
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I was very satisfied with my Carshield experience!
November 16, 2024

From the beginning to the end my Car Shield experience was great! I was extremely surprised as to how smooth and easy the process went and how quickly I got my repairs done and my car returned to me. Thank you Car Shield for making this process painless!

Date of experience: November 6, 2024
Alicia G. CarShield Rep
8 months ago

Sherry, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!

Texas
1 review
0 helpful votes
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Happy Customer
November 16, 2024

I had a sudden critical issue with the transmission and when I took it to a specialist they didn't believe it would be covered. Car Shield agent got in the phone and after several minutes the job was approved and I had my truck back the next day! 😃

Date of experience: November 6, 2024
Alicia G. CarShield Rep
8 months ago

Kevin, we're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.

Texas
1 review
0 helpful votes
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Unexpected Experience.
November 15, 2024

When I called CarShield to check on repair on my car, it was the easiest experience with a warranty company that I had ever had. It was also a great feeling to only pay my co-pay, total. Thanks Car Shield.

Date of experience: November 5, 2024
Alicia G. CarShield Rep
8 months ago

Jimmie, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.

Texas
1 review
0 helpful votes
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I was very satisfied
November 15, 2024

This was my first claim & I was well pleased with the claims department & all the people I talked to.

Date of experience: November 5, 2024
Alicia G. CarShield Rep
8 months ago

Randy, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

Texas
3 reviews
0 helpful votes
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Great Company
November 15, 2024

Great price, excellent customer service. I'm not much for words so if you do not like what I have to say I am done with this type of stuff.

Date of experience: November 5, 2024
Alicia G. CarShield Rep
8 months ago

William, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!

Georgia
1 review
0 helpful votes
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Approval Process
November 15, 2024

It took several calls to finally get the work ultimately approved

Date of experience: November 5, 2024
Alicia G. CarShield Rep
8 months ago

Charles, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not completely satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.

Texas
1 review
0 helpful votes
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It was nice and easy.
November 15, 2024

The agent was kind and knowledgeable. It went fast and finished all good

Date of experience: November 5, 2024
Alicia G. CarShield Rep
8 months ago

Maria, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!

Minnesota
1 review
0 helpful votes
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All went well
November 15, 2024

Everything went well. The dealer called Carshield set all up and I did nothing but pay my deductible.

Date of experience: November 5, 2024
Alicia G. CarShield Rep
8 months ago

James, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!

Florida
1 review
0 helpful votes
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The Representative was very professional.
November 15, 2024

My question was answered. At the end of the call I had a better understanding about my policy.

Date of experience: November 5, 2024
Alicia G. CarShield Rep
8 months ago

Cynthia, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!

Texas
1 review
0 helpful votes
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Great
November 15, 2024

The lady that helped me was awesome.that's why I said yes to getting the ins

Date of experience: November 5, 2024
Alicia G. CarShield Rep
8 months ago

Sylvia, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.

North Carolina
1 review
0 helpful votes
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2008 Town and Country
November 15, 2024

Car Shield was there when I needed a rental. Because they needed more information from the repair shop, a delay of a week was make in starting the fix on the van. My days of the rental was up. They would not extented the rental, which leaves me without transportation.

Date of experience: November 5, 2024
Alicia G. CarShield Rep
8 months ago

Margaret, we are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.

District of Columbia
1 review
0 helpful votes
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Smooth sailing
November 15, 2024

This was my first time using CarShield. Needed a little bit of instructions to start. CarShield was very helpful. The process was very quick and the people were very friendly (at CarShield and mechanic location).

Date of experience: November 5, 2024
Alicia G. CarShield Rep
8 months ago

Michael, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!

Georgia
1 review
0 helpful votes
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The people have always been very respectful and patient
November 15, 2024
Updated review

Very good,English speaking people. Thank you. Very respectful and knowledgeable

Date of experience: November 5, 2024
Alicia G. CarShield Rep
8 months ago

Mary, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!


The people and company are great
March 1, 2024
Previous review

Great people I talk to.this is a great company to use

Date of experience: March 1, 2024